Troubleshooting Virtual Office - Avaya 1140E User Manual

Additional phone features
Press Yes to allow the IP Deskphone to log out of Virtual Office or press
No to remain logged in to Virtual Office and reset the IDLE timer. If no key
is pressed, the IP Deskphone logs out of Virtual Office.

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen.
lists error messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
186
Probable Cause
Remote IP Deskphone
is active (not idle).
ACD is logged in.
Make Set Busy is
inactive on ACD IP
Deskphone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in Gatekeeper
database points to
originating Call Server.
Table 10
Actions
Wait for remote IP
Deskphone to become
idle and try again.
Log out of ACD IP
Deskphone before
initiating Virtual Office
from another IP
Deskphone.
Configure Make Set
Busy active on ACD IP
Deskphone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.