Genie Server Error Code Table - DirecTV C61W User Manual

Probable Cause and Troubleshooting:
30) Select the OK button will bring the user back to connect to video bridge screen
J. G S
ENIE ERVER
The Genie server has additional error codes for troubleshooting the WVB2 and wireless
clients (C61W). These are listed in the table below. These codes may be displayed after
running system test on the Genie server.
Diagnostic
Code
89 (Genie "Unable to connect to the
only) Wireless Video Bridge(s) on
your network. In order to
display any
receiver
connected to a Wireless
Video Bridge. Please verify
that all
Bridges on your network are
powered on and have the
coaxial cable
Select \"Test Again\" to see
if this has solved the issue."
Diagnostic Code: 89
Version 1.0.0 12/16/2016
31) Ensure the Genie server is on the Add Client Screen,
32) Ensure that the WVB2 LED is alternating Blue/Green.
33) Make sure you are not selecting "Connect now" or "Continue" on more than
one client at a time.
E C T
RROR ODE ABLE
Text Cause
The Genie server
does not detect
the WVB2
video the
needs to be
Wireless Video
connected.
User Manual –Wireless Video Bridge Gen 2
Troubleshooting
Steps for Tech
Training
1) Determine if the WVB2
was
removed
network
customer.
walk customer through
removing
from the Genie by using
the system menus.
2) Ensure all WVB2s are
powered on.
3) .
Page 37
Troubleshooting Steps for
1) Ensure the Wireless Video
Bridge is powered ON by
deliberately
checking if the DC jack power
from the
LED is lit up GREEN.
by the
2) Is the
If it was,
Wireless Video Bridge blinking
RED?
the WVB2
•
YES: Reset the Wireless
Video Bridge.
°
If
Bridge's
continues to blink Red,
"Replace WVB2".
•
NO: Continue.
3) Ensure that the coax cables to
the Wireless Video Bridge and
Server are properly connected
" and finger tight.
4) Delete all WVB2s from Genie
Server by going to Menu >
Settings & Help > Settings >
Whole-Home > Remove Video
Bridge (Add Why Component:
WVB2s will be reacquired by
the Genie Server after the
below resets are completed)
5) eset the
Bridge.
6) Reset the Genie server.
If issue persists, schedule a service
call.
Agents
LED light on the
Wireless Video
LED light
Wireless Video