Osd Troubleshooting; Genie Server Osd; Wireless Client (C61W) Osd - DirecTV C61W User Manual

d) The follow the installation steps to check the signal strength and pair the
Wireless Client
I. OSD T
ROUBLESHOOTING

11. Genie server OSD:

"Wireless Connection Lost. The connection to wireless video bridge has been lost.
Please make sure all wireless video bridges are connected and have power. If the
problem persists call DIRECTV at 1-800-531-5000"
Probable Cause:
•
•
•
Troubleshooting
15) Check if the clients are having a problem. If yes, troubleshoot client symptoms.
16) If no, educate customer that the OSD was temporary and choose to ignore OSD.

12. Wireless Client (C61W) OSD:

"Wireless Connection Lost. The connection to wireless video bridge has been lost.
Please make sure all wireless video bridges and server are properly connected and that
this client is within range of the wireless video bridge"
Probable Cause:
•
•
Version 1.0.0 12/16/2016
The WVB2 lost connection to the Genie server
The WVB2 lost power or is rebooting
Troubleshooting should focus on the connection from the WVB2 to the
Genie server
The WVB2 lost connection to the Genie server
The WVB2 lost power or is rebooting
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User Manual –Wireless Video Bridge Gen 2