Wireless Client (C61W) Osd - DirecTV C61W User Manual

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Troubleshooting
17) Check the C61W LED and troubleshoot accordingly. Check the C61W LED and troubleshoot accordingly.
18) If LED is GREEN, troubleshoot as per C61W Grey/Black screen symptoms. If LED is GREEN, troubleshoot as per C61W Grey/Black screen symptoms. If LED is GREEN, troubleshoot as per C61W Grey/Black screen symptoms.
13. Wireless Client (C61W
"Select a Server. No Servers Were detected. Check your network connections" erver. No Servers Were detected. Check your network connections" erver. No Servers Were detected. Check your network connections"
Technician Troubleshooting: Troubleshooting:
19) Verify the wireless client (C61W) network LED is Green Verify the wireless client (C61W) network LED is Green
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If the LED is Green, allow 2 minutes for the Live TV to return If the LED is Green, allow 2 minutes for the Live TV to return If the LED is Green, allow 2 minutes for the Live TV to return
20) If the wireless client (C61W) network LED is If the wireless client (C61W) network LED is blinking Red, reset the WVB2 (this is
needed in case the WVB2 has not loaded the new software) needed in case the WVB2 has not loaded the new software) needed in case the WVB2 has not loaded the new software)
21) Treat the same as Genie Server OSD "Wireless Connection Lost" Treat the same as Genie Server OSD "Wireless Connection Lost" Treat the same as Genie Server OSD "Wireless Connection Lost"
Agent Troubleshooting Agent Troubleshooting
Troubleshooting should focus on the connection from the Wireless Video Troubleshooting should focus on the connection from the Wireless Video Troubleshooting should focus on the connection from the Wireless Video Bridge
to the Genie server.. to the Genie server.
22) Run system test on the Genie server Run system test on the Genie server
23) If no diagnostic code, If no diagnostic code, ensure Wireless Video Bridge lights is solid BLUE.
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If light is not solid blue, troubleshoot as per the LED color. If light is not solid blue, troubleshoot as per the LED color. If light is not solid blue, troubleshoot as per the LED color.
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If light is solid blue, continue. If light is solid blue, continue.
24) Ensure the Coax Ensure the Coax cables on the Wireless Video Bridge and Server is properly
attached " and finger tight. attached " and finger tight.
25) Reset the Wireless Video Bridge. Reset the Wireless Video Bridge.
26) Reset the Genie server. Reset the Genie server.
27) If issue persists, schedule a service call. If issue persists, schedule a service call.
14. Wireless Client (C61W
"Connecting to Video Bridge Connecting to Video Bridge"
Probable Cause and Troubleshooting: able Cause and Troubleshooting:
28) Make sure the Genie server is in the Add Make sure the Genie server is in the Add a Client Screen.
29) Follow the normal installation process starting at Connect Now on the
wireless client (C61W). wireless client (C61W).
15. Wireless Client (C61W
"Unable to connect to Video Bridge. Make su Unable to connect to Video Bridge. Make sure that the video bridge is in survey mode
and this client is within range of your video bridge signal" and this client is within range of your video bridge signal"
Version 1.0.0 12/16/2016
The wireless client ( wireless client (C61W) is not in range of the WVB2 C61W) is not in range of the WVB2
C61W) OSD:
ensure Wireless Video Bridge lights is solid BLUE.
cables on the Wireless Video Bridge and Server is properly
C61W) OSD:
the normal installation process starting at Connect Now on the the normal installation process starting at Connect Now on the
C61W) OSD:
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User Manual –Wireless Video Bridge Gen 2 Wireless Video Bridge Gen 2
blinking Red, reset the WVB2 (this is
re that the video bridge is in survey mode