Planet VIP-050 User Manual page 71

SIP Voice Gateway User's Manual
Trouble Shooting Tips
If following error (TFTP timeout
** Internet Telephony Gateway TFTP Loader Ver 4.10 **
EITGLoader>start
IP address of the TFTP server? [192.168.0.7]
File name? xyz123.imz
Starting download file: xyz123.imz
TFTP device open failed. -
Download another file (y/n)? [n]
Possibility:
a) Network connection is not correctly configured
è check if cable is securely connected.
è check if TFTP server IP address is correctly configured
è check if TCP port 69 is available for TFTP connection
è if firmware upgrade is processed remotely, a fast connection between VIP and TFTP server
is required (ping response time <300 ms)
During firmware upgrade,
** Internet Telephony Gateway TFTP Loader Ver 4.10 **
EITGLoader>start
IP address of the TFTP server? [192.168.0.7]
xyz123.imz
File name?
Starting download file: xyz123.imz
TFTP device open failed. -
Download another file (y/n)? [n]
a) In most circumstances, this error occurs while requested firmware file cannot be found on TFTP
server.
Possibility:
à check if the firmware file is correctly located in assigned folder.
à check if TFTP server supports long file name format.
à check if firmware file name is correctly inserted
à check system log on TFTP server if there is error message for trouble shooting.
Command Line Interface
error) occurs:
TFTP server timeout while waiting for a response from the client.
"protocol error detected" displays on the screen.
Protocol error detected.
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