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VIP User's Manual
This section provides solutions for problems you may possibly encounter while installing and connect-
ing your Internet Telephony Gateway.
Power (PWR) LED is not illuminate
1.
Check the power adapter connection.
2.
If the power adapter or power cord is connected to the gateway, check that the cord is securely
plugged into the power socket on the rear of the console.
3.
Check that the other end of the power adapter or power cord is securely plugged into the power
outlet.
4.
If both ends of the power cord are properly connected and there is still no power, the gateway
might have a faulty power outlet, power adapter, or power cord.
5.
Change to another power outlet or obtain another power adapter or power cord.
LNK LED is not illuminate
1.
Check VIP was connected correctly:
a.
Powered on
b.
Correctly connected
2.
Check if the cable connect to an end device is a standard straight through network Ethernet cable.
3.
Make sure connectors at both end are securely seated.
4.
Check VIP IP setting is correct
There is no dial tone when pick up the phone
1. Check line module port LED illuminate
2. Check the RJ11 telephone line is connected correctly between phone set and line module port
There is an out-of-service tone when dialing destination phone number
1. Check the dial plan setting (address table, hunt group table and destination table) at the destination
phone number
There is no connected tone when dialing destination phone number
1. Check the IP network (Ethernet cable, Ethernet port and GW IP setting) is connected correctly
2. Check the destination VIP and phone is available
Final Steps
If the procedures in this section have not solved the problem, reset the gateway several times by turn-
ing the power on and off. If the problem still exists, contact customer support.
Command Line Interface
Chapter 5
Troubleshooting Tips
34
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