AudioCodes 430HD User Manual
400hd series
for microsoft skype for business
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- Administrator's manual (336 pages)
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Summary of Contents for AudioCodes 430HD
- Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phones User’s Manual ® ™ 430HD and 440HD IP Phones for Microsoft Skype for Business Version 3.0...
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Page 3: Table Of Contents
User's Manual Contents Table of Contents Introducing the 430HD and 440HD IP Phone ............11 About AudioCodes' Series of High Definition IP Phones ..........11 Cutting Edge Voice Quality & HD VoIP ................11 Setting up the Phone ....................13 Unpacking ........................ - Page 4 430HD and 440HD IP Phone 5.14.4 Deleting a Contact from the Personal Directory ..............51 5.14.5 Searching for a Contact in a Directory ................52 5.15 Searching for a Contact in the Corporate Directory using T9 .......... 53 5.15.1 Changing from T9 to A/a/1 ....................53 5.16 Defining Function Keys as Speed Dials ................
- Page 5 Sending an Incoming Call Directly to Voicemail .............. 127 Managing Calls on 2+ Phones with a Delegated Line, Using Sidecars ....129 Troubleshooting ...................... 133 Uploading Logs to MS Server for Support Purposes ............. 133 Version 3.0 430HD and 440HD IP Phone...
- Page 6 Figure 7-23: BToE Disconnected ........................104 Figure 7-24: Popup Menu: BToE Disconnected ..................... 104 Figure 7-25: Start > Programs > AudioCodes > BToE Controller ..............105 Figure 7-26: Skype for Business Sign-in Request Prompt ................106 Figure 7-27: Primary Device: IP Phone ......................113 Figure 7-28: Primary Device: Headset ......................
- Page 7 Table 8-4: New Incoming Call ........................131 Table 8-5: Answered New Incoming Call ....................... 131 Table 8-6: Phone B: Answered New Incoming Call ..................132 Table 8-7: Phone B: Two Red BLF Keys......................132 Table 9-1: Troubleshooting ..........................133 Version 3.0 430HD and 440HD IP Phone...
- Page 8 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11938...
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Page 9: Customer Support
This document is subject to change without notice. Date Published: Dec-21-2016 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. -
Page 10: Related Documentation
400HD Series IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual 430HD IP Phone for Microsoft Skype for Business Quick Guide 440HD IP Phone for Microsoft Skype for Business Quick Guide... -
Page 11: Introducing The 430Hd And 440Hd Ip Phone
About AudioCodes' Series of High Definition IP Phones AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’... - Page 12 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11938...
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Page 13: Setting Up The Phone
Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Version 3.0 430HD and 440HD IP Phone... -
Page 14: Figure 2-1: Front View
You can configure these speed dial buttons with Busy Lamp Field (BLF) functionality. On the 440HD phone, a dedicated electronic screen displays contacts’ names. On the 430HD phone, you can attach to a paper strip handwritten contacts’ names. -
Page 15: Rear View
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink). 12V DC power jack that connects to the AC power adapter. Headset jack, i.e., RJ-9 port that connects to an external headset. Version 3.0 430HD and 440HD IP Phone... -
Page 16: Cabling
430HD and 440HD IP Phone Cabling This section shows how to cable your phone. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone. -
Page 17: Mounting The Phone
This section shows how to mount the phone on a wall. To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. Version 3.0 430HD and 440HD IP Phone... - Page 18 430HD and 440HD IP Phone To detach the phone's stand, push this button Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 17) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone stand onto the phone base's inner notches.
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Page 19: Getting Started
Note: • Screenshots of the 440HD LCD are shown in this manual. • 430HD LCD screens are identical unless indicated otherwise. The figure below shows the phone’s LCD in idle state. Figure 3-1: LCD in Idle State Reference: Table 3-1: LCD in Idle State... -
Page 20: Softkeys
Softkey Description Meet Now Initiates a phone conference based on the Skype for Business server. Replaces the Conf softkey displayed in earlier versions of the 440HD phone and in the 430HD phone. Missed Displays missed calls. Forward Automatically forwards calls. -
Page 21: Navigating The Phone Menu
'Favorities' and other phone directories, and perform log upload to Microsoft server. Figure 3-2: Phone Menu Note: Administration is intended for network administrators only. It is password protected. See the Administrator’s Manual for details. Version 3.0 430HD and 440HD IP Phone... -
Page 22: Selecting An Alphanumerical Mode
430HD and 440HD IP Phone To access the menus: Press the MENU key located on the device. To navigate to menu items: Press the navigation control button's lower rim -OR- press the menu item's number, e.g., ... -
Page 23: Figure 3-4: Entering A Symbol (E.g., A Dot)
To revert to letters (e.g., abc): Make sure the phone is in abc mode and successively press the PQRS key three times to produce r (for example): Figure 3-5: Reverting to Letters (e.g., abc) Version 3.0 430HD and 440HD IP Phone... -
Page 24: Signing In
430HD and 440HD IP Phone Signing In This section shows how to sign in with the default sign-in method. Note: • The default sign-in method, presented in the phone's LCD, is with the phone number and the PIN code, provided by your network administrator. - Page 25 If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed in user. The Speed Dials and Call Logs of the signed out user are not saved on the phone. Version 3.0 430HD and 440HD IP Phone...
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Page 26: Online Sign-In Through Microsoft's Cloud Pbx
430HD and 440HD IP Phone Online Sign-in through Microsoft's Cloud PBX The phone features online sign-in and connectivity to Office 365 server on Microsoft's cloud. Users can sign in to/connect to and authenticate with Microsoft's Cloud PBX, Microsoft's cloud- hosted version of enterprise voice. Two sign-in method options allow users to connect to Microsoft's Cloud PBX: ADAL (Azure AD Authentication Library), based on OAuth 2.0... -
Page 27: Signing Out If The 'Sign Out' Softkey Is Removed From The Lcd
Enter the login credentials (default username is admin and default password is 1234); the Home page of the Web interface is displayed. Figure 3-7: Web Interface – Home Page In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in). Version 3.0 430HD and 440HD IP Phone... -
Page 28: Figure 3-8: Sign-In - Content Blocked Page
430HD and 440HD IP Phone Figure 3-8: Sign-in – Content Blocked Page Click the open it link and then click Show content. Figure 3-9: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. User's Manual... -
Page 29: Figure 3-10: Windows Security Prompt
User's Manual Contents Figure 3-10: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. Figure 3-11: Sign-out Click the Sign out button. Version 3.0 430HD and 440HD IP Phone... -
Page 30: Displayed Messages
430HD and 440HD IP Phone Displayed Messages Messages indicating processes in progress, displayed in the LCD, include: Table 3-3: Displayed Messages Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP) Discovering CDP... -
Page 31: Unlocking A Locked Phone
OK, then when prompted for the new code, enter it, press the Next softkey or scroll down, and then confirm by reentering the code. Press the Save softkey; if left untouched for 10 minutes (default), the phone will automatically lock. Version 3.0 430HD and 440HD IP Phone... - Page 32 430HD and 440HD IP Phone Note: Emergency numbers (police, ambulance service, firefighting service, etc.) will still be available and dialable in the event the phone locks via a new Emergency softkey that is displayed after the lock takes effect. ...
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Page 33: Customizing Your Phone
To change the default: Access the Languages screen (MENU key > Settings > Language). Navigate to the language you require. Press the Select softkey to select it. Press the Save softkey to save the setting. Version 3.0 430HD and 440HD IP Phone... -
Page 34: Selecting Ring Tone
430HD and 440HD IP Phone Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls To select a ring tone: Access the Ring Tone screen (MENU key > Settings > Ring Tone). Navigate to and select a ring tone. A sample of each ring tone is played as you navigate through the list. -
Page 35: Enabling Call Waiting
If two calls simultaneously come in on a phone, or if a user is in a call and a third party calls, the phone's LCD displays them in a graphically user-friendly way. Simultaneous incoming calls; both calling parties flash: When one of the incoming calls is answered: Version 3.0 430HD and 440HD IP Phone... -
Page 36: Configuring Busy On Busy
430HD and 440HD IP Phone When a phone is in a call and another comes in: Additional visual indications on the device: The red Programmable Key LED flashes adjacent to the incoming call displayed in the LCD The blue Ring LED in the uppermost right corner of the device flashes ... -
Page 37: Setting Date And Time
Navigate to and select the Time format option and then select the format of your choice. To configure the date format: Navigate to and select the Date Format option and select the format of your choice. Version 3.0 430HD and 440HD IP Phone... -
Page 38: Table 5-1: Time Zones
430HD and 440HD IP Phone Table 5-1: Time Zones Time Zone Place (GMT-12:00) Eniwetok, Kwajalein (GMT-11:00) Midway Is, Samoa (GMT-10:00) Hawaii, Alaska (GMT-08:00) Pacific Time (US & Canada (GMT-07:00) Chihuahua, Mazatlan, Mountain Time (US & Canada (GMT-06:00) Central Time (US & Canada (GMT-05:00) Eastern Time (US &... -
Page 39: Changing Lcd Contrast Level
Access the LCD Contrast submenu (MENU key > Settings > LCD Contrast). Press the navigation control's left or right rim to navigate to the contrast level that suits you best. Press the Save softkey to apply your settings. Version 3.0 430HD and 440HD IP Phone... -
Page 40: Defining Blf Lcd Contrast
430HD and 440HD IP Phone Defining BLF LCD Contrast Note: Applies only to the 440HD IP Phone. The BLF LCD supports 40 different contrast levels. The range is 0-39. The default is 16. You can choose the level that suits you best. -
Page 41: Defining Lcd Backlight Timeout
Navigate to and select Always on or 10 / 20 / 30 / 40 / 50 / 60 seconds). Press the Select softkey to apply your settings. Press the Save softkey to save your settings. Version 3.0 430HD and 440HD IP Phone... -
Page 42: Selecting An Answering Device
430HD and 440HD IP Phone Selecting an Answering Device You can select which audio device (speaker or headset) is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey). -
Page 43: Defining Location
LCD enabling users to either Set the location manually, Skip (the popup closes but pops up every few hours), or Dismiss ('kills' the popup). To manually set location: Access the Location screen (MENU key > Settings > Location). Version 3.0 430HD and 440HD IP Phone... -
Page 44: Defining An Outbound Proxy
UC solution. To connect AudioCodes' Skype for Business-compatible phone to a hosted Lync environment (LHP), a dedicated 'Out0062ound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN). -
Page 45: Adjusting Volume
The volume of the handset can be adjusted during a call or when making a call. The newly adjusted level applies to all subsequent handset use. To adjust handset volume: During a call or when making a call ensure that the handset is off the cradle. Version 3.0 430HD and 440HD IP Phone... -
Page 46: 5.12.4 Adjusting Speaker Volume
430HD and 440HD IP Phone Press the VOL or VOL key; the Handset Volume bar is displayed on the screen. Press the VOL or VOL key on the keyboard. After adjusting, the Handset Volume bar disappears from the screen. 5.12.4 Adjusting Speaker Volume The volume of the speakerphone can only be adjusted during a call. -
Page 47: Defining Call Forwarding
Enter the number and press the Start softkey; you're returned to the idle screen; calls will be automatically forwarded to the number. To deactivate call forwarding: When the LCD is in idle state press the Forward softkey and in the Automatic Forward screen, select Do not forward calls. Version 3.0 430HD and 440HD IP Phone... -
Page 48: Managing Phone Directories
430HD and 440HD IP Phone 5.14 Managing Phone Directories The phone supports a number of directories: Favorites (integrated with Skype for Business client) Corporate directory Personal directory Outlook Contacts Others Note: • You can add, edit and delete contacts in the Personal directory. You cannot in the Corporate directory. -
Page 49: 5.14.2 Adding A Contact To The Personal Directory
Navigate to the first Empty speed dial and press the Select softkey, a speed dial key is assigned to the contact. Press the Save softkey; 'Contact Saved' is displayed. To view the assigned speed dial, navigate down to the contact's name and press 'Detail'. Version 3.0 430HD and 440HD IP Phone... -
Page 50: 5.14.3 Editing Contact Information In The Personal Directory
430HD and 440HD IP Phone 5.14.3 Editing Contact Information in the Personal Directory This section shows how to edit contact information in the Personal directory. To edit: Access the Personal directory and navigate to the name of the contact to edit:... -
Page 51: 5.14.4 Deleting A Contact From The Personal Directory
Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory; the contact is removed from the directory. Note: Corporate directory contacts cannot be deleted. Version 3.0 430HD and 440HD IP Phone... -
Page 52: 5.14.5 Searching For A Contact In A Directory
430HD and 440HD IP Phone 5.14.5 Searching for a Contact in a Directory The search feature enables you to quickly and easily locate a contact in a directory. The feature is especially useful if you have a long list of contacts. -
Page 53: Searching For A Contact In The Corporate Directory Using T9
Open the Corporate directory (press the CONTACTS hard key and in the Favorites screen that opens, press the softkey and select Corporate directory). In the directory, press the A/a/1 softkey and choose your preference: Version 3.0 430HD and 440HD IP Phone... -
Page 54: Defining Function Keys As Speed Dials
430HD and 440HD IP Phone 5.16 Defining Function Keys as Speed Dials This section shows how to set up placing a call to a contact by pressing a Function Key defined as a Speed Dial. You can define each of the 12 Function Keys on the phone's BLF sidecar as a Speed Dial. -
Page 55: 5.16.1 Editing A Speed Dial
Navigate down to the 'Call Type' field and press the navigation control’s left or right rim to navigate to and select either Speed Dial or Speed Dial+BLF. Press the Save softkey to save the edit. 5.16.2 Deleting the Speed Dial You can delete the Speed Dial. Version 3.0 430HD and 440HD IP Phone... - Page 56 430HD and 440HD IP Phone To delete a Speed Dial: Access the Function Key # screen (MENU key > Keys Configuration > Function Keys). Navigate to and select the Speed Dial to delete (#1 in the example below). In the ‘Number’ field, delete the entire number using the Clear softkey.
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Page 57: Defining Function Keys As Paging Dials
You can also access a Function Key # screen by long-pressing one of the twelve • Function Keys on the phone's BLF sidecar. Navigate to Paging (press the right rim of the navigation control button): Version 3.0 430HD and 440HD IP Phone... - Page 58 430HD and 440HD IP Phone Press the Select softkey: In the 'Group Name' field, enter the name of the group, to be displayed in the phone's LCD when there's an incoming / outgoing paging call. In the ‘Key Label’ field (applies only to the 440HD phone), define a name for the Feature Key-Paging Dial, to be displayed in the phone's BLF sidecar.
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Page 59: Defining Programmable Keys As Speed Dials
54) and press the Save softkey; the LCD reverts to idle mode displaying the Speed Key icon next to the name of the contact you defined ('Raoul', in this example): To quickly place a call, press the key on the phone opposite 'Raoul'; the number is dialed. Version 3.0 430HD and 440HD IP Phone... -
Page 60: 5.18.1 Deleting The Speed Dial
430HD and 440HD IP Phone 5.18.1 Deleting the Speed Dial To delete a Speed Dial: Long-press the key opposite the Speed Dial displayed in the LCD ('Raoul', in the previous example); this screen is displayed: Press the navigation control’s left or right rim to navigate to and select Empty: You're returned to the idle LCD;... -
Page 61: Defining Programmable Keys As Paging Dials
Programmable Keys): Navigate to and select an empty (undefined) Programmable Key; the selected Programmable Key is displayed (#2, in this example): Navigate to Paging (press the right rim of the navigation control button): Version 3.0 430HD and 440HD IP Phone... - Page 62 430HD and 440HD IP Phone Press the Select softkey: In the 'Group Name' field, enter the name of the group, to be displayed in the phone's LCD when there's an incoming / outgoing paging call. In the ‘Key Label’ field, define a name for the Programmable Key-Paging Dial, to be displayed in the phone's LCD.
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Page 63: Defining Programmable Keys As Key Events
The section below shows how to define a Programmable Key as a Key Event. To define a Programmable Key as a Key Event: Access the Programmable Keys screen (MENU key > Keys Configuration > Programmable Keys): Navigate down to an Empty key and select it: Version 3.0 430HD and 440HD IP Phone... -
Page 64: 5.20.1 Defining Programmable Key #6 As A Vocanom Speed Dial
430HD and 440HD IP Phone Press the navigation control’s left or right rim to navigate to and select Key Event: In the ‘Key Label’ field, define an identifier that you’ll easily identify in the LCD, e.g., 'Dialed', as shown in the screen below. -
Page 65: 5.20.2 Deleting A Key Event
Long-press the Programmable Key until this screen is displayed: Press the navigation control’s left or right rim to navigate to and select Empty; you're returned to the idle LCD; the Programmable Key is removed. Version 3.0 430HD and 440HD IP Phone... -
Page 66: Changing Your Presence Status
430HD and 440HD IP Phone 5.21 Changing your Presence Status You can assign a presence status to control whether you want people to contact you or not, and if so, how. By default, your status is based on your Skype for Business client. -
Page 67: Viewing Microsoft Exchange Calendar In The Phone Lcd
You can join in an online Skype for Business meeting such as the one shown in the example above, by pressing the Join softkey. In an offline, non Skype for Business meeting such as the one shown below, you can press the Details softkey: Version 3.0 430HD and 440HD IP Phone... -
Page 68: Receiving Meeting Reminders
430HD and 440HD IP Phone 5.23 Receiving Meeting Reminders The phone automatically pops up meeting reminders for meetings defined as Skype for Business meetings. Meeting reminders pop up in the phone's idle screen at the time defined for them in the meeting invitation. -
Page 69: Performing Basic Operations
On the keypad, key the first digit of a regular phone number; the LCD displays the digit in the NEW CALL field; key in the remaining digits. To delete (from right to left) entered digits, Version 3.0 430HD and 440HD IP Phone... -
Page 70: Redialing
430HD and 440HD IP Phone press the Clear softkey. To cancel the call, press the Cancel softkey. Do any of the following: • Don't do anything; dialling is automatically performed after a few seconds. Press the Dial softkey; dialing is performed. -
Page 71: Dialing A Missed Call
Press the Missed softkey; the Missed Calls screen is displayed: Navigate to the missed call to dial if there are more than one listed. Press the Dial softkey or press the OK key. Version 3.0 430HD and 440HD IP Phone... -
Page 72: Answering Calls
430HD and 440HD IP Phone Answering Calls The phone indicates an incoming call as follows: LCD displays together with the caller’s phone number (or contact name if listed in the phone directory): Phone rings. Ring LED flashes blue. -
Page 73: Rejecting Incoming Calls
Press the voicemail key on the phone, indicated by an envelope icon which will be illuminated red if you have voicemail; this screen is displayed: Press the CallVM softkey Listen to your messages played back to you and then (optionally) press the End softkey. Version 3.0 430HD and 440HD IP Phone... -
Page 74: Silencing Incoming Calls
430HD and 440HD IP Phone Silencing Incoming Calls You can silence an incoming call's ringing; the caller hears normal ringing but no answer. To silence the ringing of an incoming call: Press the Silent softkey. Answer a silenced call by pressing the Accept softkey or picking up the handset. -
Page 75: Viewing Missed, Received And Dialed Calls
Dial = dials the number of the selected logged entry. • Save = saves the related information about the call entry in the personal directory (for adding a contact in the directory, see Section 5.14 on page 48). Version 3.0 430HD and 440HD IP Phone... - Page 76 430HD and 440HD IP Phone • Detail = accesses the Call Details screen, which displays details of the call entry: The Call Details screen displays the following logged call information: • Number = phone number logged • Time = the time the call was logged Date = the date on which the call was logged •...
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Page 77: Paging
(default) by your IP Administrator, you're prompted to accept/reject the paging call (see below). Navigate from the regular call to the paging call and then press the Accept softkey to hear it; the regular call you were in is put on hold. Version 3.0 430HD and 440HD IP Phone... - Page 78 430HD and 440HD IP Phone Note: If you would have pressed the Reject softkey, you would have continued in the regular call and not heard the paging call. Press the Resume softkey when the paging call ends. Note: If you're in a call when the paging call comes in and the 'Barge-in' feature was enabled by your network administrator, the regular call is automatically eclipsed by the paging call (see below).
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Page 79: Performing Advanced Operations
Press the Accept softkey; the waiting call from Hilary is answered; the previous call from Steve is put on hold: To toggle between calls, press the navigation control's upper or lower rim. Note: To enable / disable the call waiting feature, see Section on page 35. Version 3.0 430HD and 440HD IP Phone... -
Page 80: Placing Calls On Hold
430HD and 440HD IP Phone Placing Calls On Hold You can place a call on hold in order to answer an incoming call (see Section on page 79) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)). -
Page 81: Calling A Contact From 'Favorities
You can directly call from the phone any contact that is listed in your Skype for Business client's 'Favorites'. To call a contact listed in 'Favorities': Press the CONTACTS key. Navigate to a contact to call and then press the Dial softkey or the OK hard key. Version 3.0 430HD and 440HD IP Phone... -
Page 82: Using A Speed Dial To Call
430HD and 440HD IP Phone Using a Speed Dial to Call You can press a Function Key or a Programmable Key, that you defined as a Speed Dial, to quickly place a call. To define a Function Key as a Speed Dial, see Section 5.16. To define a Programmable Key as a Speed Dial, see Section 5.17. -
Page 83: Transferring Calls
In the TRANSFER TO screen that opens, enter Hilary's number (4697) and then press the Trans. softkey. Hilary's phone rings. When she picks up, your phone is disconnected from Steve who is transferred to Hilary: Version 3.0 430HD and 440HD IP Phone... -
Page 84: Performing A Consultative Transfer
430HD and 440HD IP Phone 7.6.2 Performing a Consultative Transfer You can consult with a party before transferring the call to them. To perform a consultative transfer: In a call with Steve, he asks you – Donald - to transfer him to Hilary. Press the softkey. -
Page 85: Performing A Semi-Consultative Transfer
Enter Hilary's number and press the now-enabled Dial softkey. As soon as you recognize Hilary's voice when she answers, press the Trans. softkey. Note: If your network administrator has not enabled the feature, the Trans. softkey will not be displayed. Version 3.0 430HD and 440HD IP Phone... -
Page 86: Merging Calls
430HD and 440HD IP Phone 7.6.4 Merging Calls You can merge two separate calls into one conference call if you're in a call and you want to add another participant to the established call. Merging therefore is in effect similar to adding a participant to a conference. It can be performed via the phone's menu softkey or via the Skype for Business client if the user is paired. -
Page 87: Parking A Call
Only employees configured in the Skype for Business server's GCP parameter can pick up the call. Consult your network administrator if required. Version 3.0 430HD and 440HD IP Phone... -
Page 88: Initiating A Multi-Party Skype For Business Remote Conference
430HD and 440HD IP Phone Initiating a Multi-Party Skype for Business Remote Conference A multi-party call conference based on the Skype for Business server (remote conference) can be initiated from the phone. Note: This section describes conferencing when Better Together over Ethernet (BToE) is not installed. - Page 89 To remove a conference participant: In the CONFERENCE screen, navigate to the participant to remove, and then press the softkey. In the Call Menu screen that opens, select the Remove option. Version 3.0 430HD and 440HD IP Phone...
- Page 90 430HD and 440HD IP Phone To change a participant's privileges: Note: The icon adjacent to each participant in the CONFERENCE screen indicates that that participant has got 'host' privileges (relevant only to Skype for Business users rather than to PSTN/mobile calls, for example): Participants with 'host' privileges can perform every action: far mute, mute all, remove, etc.
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Page 91: Muting Calls
While the call is muted you can still hear the other party. Muting calls can also be used during conference calls, as described above. To mute/unmute: During a call, press the mute key: To unmute, press the mute key again and resume the conversation. Version 3.0 430HD and 440HD IP Phone... -
Page 92: Setting Up Better Together Over Ethernet
This section shows how to set up the Microsoft Skype for Business feature 'Better Together over Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC/laptop, so that these operations can be controlled from either the IP phone or the PC/laptop, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency. -
Page 93: Figure 7-1: Installshield Wizard - Preparing To Install
The Prepare to Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens: Figure 7-1: InstallShield Wizard – Preparing to Install Figure 7-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Version 3.0 430HD and 440HD IP Phone... -
Page 94: Figure 7-3: License Agreement
430HD and 440HD IP Phone Figure 7-3: License Agreement Select the I accept… option and click Next. Figure 7-4: License Agreement Click Next; the Destination Folder screen opens. User's Manual Document #: LTRT-11938... -
Page 95: Figure 7-5: Destination Folder
To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 7-6: Change Current Destination Folder Click OK; you're returned to the Destination Folder screen. Click Next; the Ready to Install screen opens. Version 3.0 430HD and 440HD IP Phone... -
Page 96: Figure 7-7: Ready To Install
430HD and 440HD IP Phone Figure 7-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Figure 7-8: Installing AudioCodes Better2Gether Wait until the following screen is displayed: User's Manual Document #: LTRT-11938... -
Page 97: Figure 7-9: Installshield Wizard Completed
Figure 7-9: InstallShield Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 7-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >... -
Page 98: Figure 7-11: Control Panel>Programs>Audiocodes Better2Gether
You can use this entry in the Control Panel > Programs to uninstall. Access Computer Management > Services and Applications and locate BToE: Figure 7-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. User's Manual Document #: LTRT-11938... -
Page 99: Figure 7-13: Device Manager > Audiocodes B2Goe Usb Driver
User's Manual Contents Figure 7-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. Version 3.0 430HD and 440HD IP Phone... -
Page 100: Making Sure Btoe Is Correctly Installed
This section shows how to make sure Better Together over Ethernet is correctly installed. To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 7-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 7-15: About AC BToE 7.1.3... -
Page 101: Enabling Btoe For Online Users
If the BToE PC/laptop application has already been manually paired with the phone, as shown in the section below, and you want to automatically pair, you must delete the old pair code from the BToE PC/laptop application in order to allow BToE automatic pairing: Version 3.0 430HD and 440HD IP Phone... -
Page 102: Manually Pairing The Btoe Pc/Laptop Application With The Ip Phone
7.1.6 Manually Pairing the BToE PC/Laptop Application with the IP Phone This section shows how to manually pair AudioCodes' BToE PC/laptop application with the IP phone using a pair code. Even though automatic pairing gives users greater freedom, manual pairing is still an option. Manually pair like this: Generate a pair code (see Section 7.1.6.1) -
Page 103: Figure 7-18: Popup Menu
When BToE is successfully connected, view the following icon indication: Figure 7-21: AC BToE is Connected Indication When BToE is in 'Connected' state, the popup menu shows the Disconnect menu item and the Phone Pairing menu item is deactivated: Version 3.0 430HD and 440HD IP Phone... -
Page 104: Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled
430HD and 440HD IP Phone Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled After selecting the Disconnect menu option, the 'AC BToE Disconnected' indication is displayed: Figure 7-23: BToE Disconnected From the popup menu as well you can see if BToE is disconnected:... -
Page 105: Figure 7-25: Start > Programs > Audiocodes > Btoe Controller
From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 7-25. Figure 7-25: Start > Programs > AudioCodes > BToE Controller Version 3.0 430HD and 440HD IP Phone... -
Page 106: Connecting The Skype For Business Client With The Ip Phone
In the Skype for Business client application, in the lowermost left corner of the screen, click the Select Primary Device icon ; the following popup menu opens: Make sure Handset AudioCodes 400HD Phone is selected. User's Manual Document #: LTRT-11938... -
Page 107: Making Sure The Ip Phone Is Paired
Business client. Two interlocked rings in the idle screen indicate the phone is paired. If the idle screen does not display two interlocked rings, the phone is not paired. After connecting, a 'BToE Activated' notification pops up and then disappears. The two interlocked rings remain. Version 3.0 430HD and 440HD IP Phone... -
Page 108: Using Btoe Functions
Before using BToE functions, you need to install BToE. See the Administrator's Manual for detailed information on installing BToE. Before using BToE functions, make sure in the Skype for Business client that the 'Primary Device' selected is Handset AudioCodes BToE. 7.2.1 Signing in to the Phone from the Skype for Business Client You can sign in to the IP phone from the Skype for Business client. -
Page 109: Making A Call (Click-To-Dial)
When answering an incoming video call with a paired phone, the call is established. The default device is the PC speaker/microphone rather than the phone. Subsequent audio calls will be unaffected; the paired phone will still be the default device. Version 3.0 430HD and 440HD IP Phone... - Page 110 430HD and 440HD IP Phone To answer a call on the IP phone: When the INCOMING CALL screen is displayed in the IP phone's user interface, press the Accept softkey; the call is answered. You can end the call by pressing the End softkey.
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Page 111: Establishing A Unified Communications Call Conference
In the PC Skype for Business client, Alan calls Steve. Steve answers his phone. [The screen of another phone model is shown here for illustrative purposes] In his client, Alan clicks Invite More People and dials Hilary, who answers. Version 3.0 430HD and 440HD IP Phone... - Page 112 430HD and 440HD IP Phone Hilary sees the call is a conference call initiated by Alan and that Steve has been invited: [The screen of another phone model is shown here for illustrative purposes]. Note: • After making a call in the client, you can invite an unlimited number of other participants.
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Page 113: Transferring A Call
To determine which audio device is currently primary: Locate in the lowermost left corner of the Skype for Business client screen the icon indicating 'Primary Device'. Figure 7-27: Primary Device: IP Phone Version 3.0 430HD and 440HD IP Phone... -
Page 114: Figure 7-28: Primary Device: Headset
430HD and 440HD IP Phone Figure 7-28: Primary Device: Headset Figure 7-29: Primary Device: Speaker To switch primary device: In a Skype for Business call, click the Call Control icon and select Devices. User's Manual Document #: LTRT-11938... -
Page 115: Routing Voice From A Video Call To The Phone
The user can route the voice from the video call to the phone. In this scenario, the phone performs similarly to a USB device. The example below illustrates how Ami Lahav, who's in a video call with Yaron Moshkovitz, routes voice to the phone. Version 3.0 430HD and 440HD IP Phone... -
Page 116: Using The Boss Admin Feature
430HD and 440HD IP Phone Using the Boss Admin Feature This section shows how to use the Boss Admin feature. The feature allows a relationship to be established between a boss's phone and an administrative secretary's phone. The feature streamlines office workflow and enhances office efficiency. -
Page 117: Viewing Who The Bosses Are On The Admin's Phone
One Boss is configured, as you can see: Doron Sananes From the list, you can select a Boss and press the Dial softkey to dial them, or press the OnBehalf softkey to dial a destination number on their behalf. Version 3.0 430HD and 440HD IP Phone... -
Page 118: Viewing Bosses And Admins
430HD and 440HD IP Phone 7.3.3 Viewing Bosses and Admins You can be a Boss and you can have a Boss. You can be an Admin in charge of the other Admins in the office, i.e., you can be their Boss, but you can also report to a Boss above you. You can, therefore, have two lists displayed in your IP phone: Bosses and Admins. -
Page 119: Using Boss' Line Key
Hilary views an incoming call from Admin (Alan) on behalf of Boss (Mike). [The screen of another phone model is shown here for illustrative purposes]. Hilary answers; Hilary's phone displays this screen: [The screen of another phone model is is shown here for illustrative purposes]. Version 3.0 430HD and 440HD IP Phone... -
Page 120: Keying In The Destination Phone Number
430HD and 440HD IP Phone 7.3.5.2 Keying in the Destination Phone Number You can make a call on behalf of Boss by pressing the digit keys of the destination phone number. To make a call on behalf of Boss: On the phone's dial pad, press the first digit key of the destination number;... -
Page 121: Pressing The Contacts Key
When Boss' phone rings, Boss views INCOMING CALL (from Steve, in the example below). Also indicated is that the phones of Boss' Admins (delegates) are also ringing. If Boss answers the call, a notification is displayed on Admin's phone indicating the call was answered by Boss. Version 3.0 430HD and 440HD IP Phone... -
Page 122: Redirecting An Established Call To Boss' Voicemail
430HD and 440HD IP Phone 7.3.7 Redirecting an Established Call to Boss' Voicemail Admin can redirect an established call to Boss' voicemail. To redirect an established call to Boss' voicemail: Admin's phone rings at the same time as Boss' phone when a call for Boss comes in. -
Page 123: Admin Handing Off A Call To Boss
To hand off a call to Admin: When Boss is in a call (with Steve, in the example below), Boss presses the softkey and selects the Handoff option to hand off Steve to Admin (Alan Roberts). Version 3.0 430HD and 440HD IP Phone... -
Page 124: 7.3.11 Boss Monitoring Admins, Seizing A Call Put On Hold By An Admin
430HD and 440HD IP Phone 7.3.11 Boss Monitoring Admins, Seizing a Call Put on Hold by an Admin Boss can monitor Admin when Admin is in a call on Boss’ behalf. If Admin's line key on Boss' phone flashes red slowly, it indicates to Boss that Admin is in a call on Boss' behalf. Boss can long-press the line key to see at a glance with whom Admin is talking and for how long they've been talking. -
Page 125: Admin's Phone Notifies Recipient That Admin's Call Is On Behalf Of Admin's Boss
Admin can short-press the Boss' line key on the phone to call Boss or to call a recipient on behalf of Boss. Call = select to call Boss OnBehalf = select to call another recipient on behalf of Boss Version 3.0 430HD and 440HD IP Phone... -
Page 126: Viewing And Playing Voicemail Messages
430HD and 440HD IP Phone Viewing and Playing Voicemail Messages New messages will be in your voicemail box if: The Ring LED on the front of the phone is permanently lit blue (see Figure 2-1, label 1). An envelope icon is displayed in the phone's LCD. -
Page 127: Sending An Incoming Call Directly To Voicemail
If a time constraint, for example, prevents you from answering an incoming call, you can sent it directly to voicemail. To send an incoming call directly to voicemail: Press the To VM softkey displayed when the phone rings. Version 3.0 430HD and 440HD IP Phone... - Page 128 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11938...
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Page 129: Managing Calls On 2+ Phones With A Delegated Line, Using Sidecars
Table 8-1: Phone LCD in Idle Mode and Sidecar BLF Keys and Fields The figure above shows the LCD screen (in idle mode) and sidecar (BLF keys and fields) of a phone in the pool. Version 3.0 430HD and 440HD IP Phone... -
Page 130: Table 8-2: Phone A: Answered Incoming Call On Phone A
430HD and 440HD IP Phone Table 8-2: Phone A: Answered Incoming Call on Phone A The figure above shows an answered incoming call. Steady green BLF key = active call on this phone (Phone A) Flashing green BLF key = held call on this phone (Phone A) Table 8-3: Phone B: Answered Incoming Call on Phone A The figure above shows Phone B. -
Page 131: Table 8-4: New Incoming Call
Phone A: The figure above shows an answered new incoming call. It appears in the sidecar BLF field only after it is answered. Steady green BLF key = active call on this phone (Phone A) Flashing green BLF key = held call on this phone (Phone A) Version 3.0 430HD and 440HD IP Phone... -
Page 132: Table 8-6: Phone B: Answered New Incoming Call
430HD and 440HD IP Phone Table 8-6: Phone B: Answered New Incoming Call The figure above shows Phone B. Red BLF key = incoming call answered on Phone A Flashing red BLF key = incoming call answered on Phone A and put on hold on Phone A Table 8-7: Phone B: Two Red BLF Keys The figure above shows Phone B. -
Page 133: Troubleshooting
Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides a fix. - Page 134 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phones User’s Manual 430HD and 440HD IP Phones for Microsoft Skype for Business Version 3.0 www.audiocodes.com...