AudioCodes 440HD User Manual
400hd series of high definition ip phones, hd voip
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- User manual (96 pages) ,
- Quick manual (4 pages) ,
- Administrator's manual (336 pages)
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Summary of Contents for AudioCodes 440HD
- Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phone User’s Manual 430HD and 440HD IP Phone Version 2.2.8...
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Page 3: Table Of Contents
User's Manual Contents Table of Contents Introducing AudioCodes' 430HD and 440HD IP Phones .......... 9 About AudioCodes' Series of High Definition IP Phones ........... 9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................ - Page 4 430HD and 440HD IP Phone 4.14.1 Configuring Function Keys ....................46 4.14.1.1 430HD Phone ..................... 46 4.14.1.2 440HD Phone ..................... 47 4.14.1.2.1 Creating Additional Function Keys 4.14.1.2.2 Determining BLF Indications 4.14.2 Configuring Programmable Keys ..................49 4.14.2.1 Configuring a Programmable Key as a Key Event ..........50 4.14.3 Softkeys ..........................
- Page 5 Logging Out ........................87 A.2.5 Configuring Do Not Disturb (DnD) ..................87 A.2.6 Configuring Automatic Forwarding ..................87 A.2.7 Listening in Capability for Call Center Supervisors ............88 A.2.8 Recording an Agent's Welcome Greeting ................89 Version 2.2.8 430HD and 440HD IP Phone...
- Page 6 430HD and 440HD IP Phone List of Figures Figure 2-1: Front View ............................12 Figure 2-2: Rear View ............................14 Figure 2-3: Cabling ............................15 Figure 3-1: LCD in Idle State ..........................19 Figure 3-2: LCD in Ongoing Call State ......................19 Figure 3-3: Menus .............................
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Page 7: Customer Support
Notices Notice This document shows how to use the AudioCodes 430HD and 440HD IP Phone. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. -
Page 8: Related Documentation
430HD and 440HD IP Phone Related Documentation Document Name 430HD and 440HD IP Phone Release Notes 420HD, 430HD and 440HD IP Phone Administrator’s Manual 430HD IP Phone Quick Guide 440HD IP Phone Quick Guide Document Revision Record LTRT Description 11926 Version 2.2.2. -
Page 9: Introducing Audiocodes' 430Hd And 440Hd Ip Phones
Voice-over-IP (VoIP) calls. The 430HD and 440HD are multiple-line (up to 6 lines), 2 concurrent calls per line premium model which includes a large monochrome multi-language graphic LCD display, 40 configurable softkeys and 12 programmable softkeys (PSKs). - Page 10 430HD and 440HD IP Phone This page is intentionally left blank User's Manual Document #: LTRT-11928...
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Page 11: Setting Up The Phone
2. Setting up the Phone Setting up the Phone Unpacking When unpacking, make sure that the following items are present and undamaged: 430HD and 440HD IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. -
Page 12: Figure 2-1: Front View
430HD and 440HD IP Phone Figure 2-1: Front View User's Manual Document #: LTRT-11928... -
Page 13: Table 2-1: Font View Description
Speed Dial & Group. You can configure these speed dial buttons with BLF functionality. BLF and On the 440HD phone, a dedicated electronic screen (BLF LCD) displays Multicast contacts’ names. On the 430HD phone, you can attach to a paper strip Paging handwritten contacts’... -
Page 14: Rear View
430HD and 440HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in the table below. Figure 2-2: Rear View Table 2-2: Rear View Description Label Description Handset jack, i.e., RJ-9 port, to connect the handset. -
Page 15: Cabling
If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network. Prior to connecting power, see the Compliancy and Regulatory Information at www.audiocodes.com/library. Version 2.2.8 430HD and 440HD IP Phone... -
Page 16: Mounting The Phone
430HD and 440HD IP Phone Mounting the Phone The phone can be mounted on a: Desk (see Section 2.4.1 below) Wall (see Section 2.4.2) 2.4.1 Mounting the Phone on a Desk You can mount the phone on a desk or flat surface. -
Page 17: Mounting The Phone On A Wall
Thread two screws (not supplied) into the two masonary anchors; make sure that the heads extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots to hang on. Hang the phone stand's keyhole slots on these screws. Version 2.2.8 430HD and 440HD IP Phone... - Page 18 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11928...
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Page 19: Getting Started
The default softkeys when the phone is in idle state (for more information, see Section 3.3). The default softkeys when the phone is in ongoing call state (for more information, see Section 3.3). Version 2.2.8 430HD and 440HD IP Phone... -
Page 20: Default Softkeys
430HD and 440HD IP Phone Default Softkeys The table below describes softkeys displayed in the LCD according to menu level currently accessed. To activate a softkey, press the key on the phone keypad, located below the screen, corresponding to the softkey. - Page 21 Displayed after a menu/submenu item to be edited is selected. Enables editing the selected item. Delete Displayed you select the Detail softkey after selecting a call under a Call Log submenu (e.g., under Missed Calls). Before deleting the call, a warning prompt is displayed. Version 2.2.8 430HD and 440HD IP Phone...
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Page 22: Accessing Menus
430HD and 440HD IP Phone Accessing Menus Menus are used to access information and to configure the phone. Example: Use Personal directory under Directory to add contacts; use Missed Calls under Call Log to view missed calls and reply to them; use Network Status under Status to view the phone's dynamic IP address. -
Page 23: Entering Numbers, Alphabetical Letters And Symbols
ABC = upper-case letters • Abc = first-letter upper case, the rest lower case • 123 = numerical mode (i.e., numbers) After selecting, the LCD displays your selection. Figure 3-5: Selected Alphanumerical Mode (Abc) Version 2.2.8 430HD and 440HD IP Phone... -
Page 24: Figure 3-6: Entering A Symbol Such As A Full Stop
430HD and 440HD IP Phone To enter a letter: Press the letter's key on the keypad. Successively pressing the same key moves you to that key's next letter. Pressing another key enters the first letter indicated on it. Long-pressing a key when in alphabet mode enters the numerical digit corresponding to the pressed key. -
Page 25: Displayed Messages
DHCP server Note: The status of factory installed certificates is also displayed. The phone start up (boot) process now visually displays the following certificate status indications: • Installed • Self-Signed • Not-Installed Version 2.2.8 430HD and 440HD IP Phone... - Page 26 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11928...
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Page 27: Customizing Your Phone
To change the default language: Access the Languages screen (MENU key > Settings > Language). Navigate to the language you require. Press the Select softkey. Press the Save softkey to apply the setting. Version 2.2.8 430HD and 440HD IP Phone... -
Page 28: Selecting Ring Tone
430HD and 440HD IP Phone Selecting Ring Tone The phone provides a selection of ring tones that you can choose from to indicate incoming calls. If line extensions are defined on your phone, you can assign a ring tone per line extension. -
Page 29: Enabling Call Waiting
Access the Call Waiting screen (MENU key > Settings > Call Waiting). Navigate to and select one of the following: • Disabled (disables call waiting) • Enabled (enables call waiting) Press the Save softkey to apply your setting. Version 2.2.8 430HD and 440HD IP Phone... -
Page 30: Setting Date And Time
430HD and 440HD IP Phone Setting Date and Time You can manually set date and time displayed on your phone. If a Network Time Protocol (NTP) server is deployed and enabled by your administrator, however, then date and time are automatically retrieved over the Internet from the server and manually setting them will not be possible. -
Page 31: Changing Lcd Contrast Level
Access the LCD Contrast submenu (MENU key > Settings > LCD Contrast). Press the navigation control's left or right rim to navigate to the contrast level that suits you best. Press the Save softkey to apply your setting. Version 2.2.8 430HD and 440HD IP Phone... -
Page 32: Changing Blf Lcd Contrast
430HD and 440HD IP Phone Changing BLF LCD Contrast Note: Applies only to the 440HD IP Phone. The BLF LCD supports 0-39 contrast levels. You can select the level that suits you best. To change the BLF LCD’s contrast level: Access the BLF LCD Contrast submenu (MENU key >... -
Page 33: Setting The Lcd Backlight Timeout
Access the Backlight Timeout screen (MENU key > Settings > Backlight Timeout). Navigate to Always on, 10 seconds (default), 20 seconds, 30 seconds, 40 seconds, 50 seconds or 60 seconds. Press the Select softkey. Press the Save softkey to apply your setting. Version 2.2.8 430HD and 440HD IP Phone... -
Page 34: Changing The Default Answer Device
430HD and 440HD IP Phone Changing the Default Answer Device You can change the default answer device. The default answer device is the speaker. To change the default to handset or headset: Access the Answer Device screen (MENU key > Settings > Answer Device). -
Page 35: Restarting The Phone
To restart the phone: Access the Restart screen (MENU key > Settings > Restart). Select Restart and then in the warning prompt that is displayed, press the Yes softkey. Version 2.2.8 430HD and 440HD IP Phone... -
Page 36: Adjusting Volume
430HD and 440HD IP Phone 4.10 Adjusting Volume You can adjust the volume of the: Ring Tones (e.g., dial tone) Handset Speaker Headset 4.10.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call. -
Page 37: Adjusting Handset Volume
To adjust the headset volume: During a call, press the HEADSET key. Press VOL or VOL on the keypad: After adjusting the volume, the Headset Volume bar disappears from the screen. Version 2.2.8 430HD and 440HD IP Phone... -
Page 38: Defining Call Forwarding
430HD and 440HD IP Phone 4.11 Defining Call Forwarding This feature allows an incoming call be automatically redirected to another phone number if a user-defined condition is met, e.g., if the line is busy. You can define call forwarding per extension or for all extensions - if you've defined extensions. - Page 39 Note: If your enterprise deployed BroadSoft's BroadWorks server, your network administrator can control the Call Forwarding feature on the phone from the server. For more information, see the Administrator's Manual. Version 2.2.8 430HD and 440HD IP Phone...
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Page 40: Managing Your Personal Directory
430HD and 440HD IP Phone 4.12 Managing Your Personal Directory You can add contacts to the Personal Directory and edit and delete them if necessary. After adding a contact, you can call the contact directly from the directory (see Section on page 63). -
Page 41: Editing Contact Information
Access the Personal directory, navigate to the contact to edit and press the Detail softkey: Press the Edit softkey: Navigate to the contact’s details and modify using the Clear softkey: Press the Save softkey: Note: Corporate directory contacts cannot be modified. Version 2.2.8 430HD and 440HD IP Phone... -
Page 42: Deleting A Contact
430HD and 440HD IP Phone 4.12.4 Deleting a Contact You can delete a contact from the directory. To delete a contact: Access the Personal directory and navigate to the contact to delete: Press the Detail softkey; the contact details are shown. -
Page 43: Configuring Speed Dial Keys
Navigate to an ‘Empty’ or to a previously defined speed dial number. In the latter case, the previously defined speed dial number will be overwritten. Press the Select softkey, a Speed Dial is assigned to the contact Press the Save softkey; the Speed Dial is displayed in the BLF. Version 2.2.8 430HD and 440HD IP Phone... -
Page 44: Configuring A Speed Dial Key Through A Blf Button
4.13.2 Configuring a Speed Dial Key through a BLF Button You can configure a Speed Dial key through a BLF button (1-12). Note: Applies only to the 440HD IP Phone. To configure a Speed Dial key through a BLF button: Long-press a BLF button whose label is empty. -
Page 45: Deleting A Speed Dial Key
Navigate to the Speed Dial to delete and press the Select softkey: In the ‘Number’ field, delete the entire number using the Clear softkey. Press the Save softkey; the Speed Dial is now listed as 'Empty': Version 2.2.8 430HD and 440HD IP Phone... -
Page 46: Performing Keys Configuration
430HD and 440HD IP Phone 4.14 Performing Keys Configuration This section shows how to perform keys configuration. You can configure: Function Keys (see Section 4.14.1 below) Programmable Keys (see Section 4.14.2) Navigation Keys (see Section 4.14.4) 4.14.1 Configuring Function Keys You can configure Function Keys as Speed Dials / Speed Dials+BLFs / Multicast Paging. -
Page 47: 440Hd Phone
If the ‘Key Label’ field is not configured and LDAP is enabled, the label is taken from the name in the Active Directory. • If the ‘Key Label’ field is not configured and LDAP is disabled, the phone number is displayed. Version 2.2.8 430HD and 440HD IP Phone... -
Page 48: Creating Additional Function Keys
BLFs indicate the status of contacts for whom Speed Dials+BLFs are configured. Note: Applies only to the 440HD phone. Applies only to Speed Dials+BLFs configured on page 1, for the first 12 contacts. Pages 2 and 3 can only be Speed Dials, without BLFs, unless the application server is BroadSoft. -
Page 49: Configuring Programmable Keys
You can configure a Programmable Key as a SIP account, a Speed Dial, a Speed Dial+BLF (440HD phone only) or as a Key Event (see Section 4.14.2.1). If you select SIP account, the system administrator must first configure the SIP account in •... -
Page 50: Configuring A Programmable Key As A Key Event
430HD and 440HD IP Phone 4.14.2.1 Configuring a Programmable Key as a Key Event You can configure a Programmable Key as a Key Event. To configure a Key Event: Access the Line Key screen (MENU key > Keys Configuration > Programmable Keys). -
Page 51: Softkeys
When you enter the voicemail code, you can press Start to dial to the Voicemail server, Clear to clear the entry or Cancel. Note: PSKs can only be configure by the administrator. For more information, see the Administrator's Manual. Version 2.2.8 430HD and 440HD IP Phone... -
Page 52: Configuring A Navigation Key Position Function
430HD and 440HD IP Phone 4.14.4 Configuring a Navigation Key Position Function Each of the four positions of the navigation control button on the phone, i.e., Control Up, Control Down, Control Left, and Control Right, can be configured to perform one of the following five... -
Page 53: Removing A Configured Navigation Key Position
Navigate to and select the configured navigation control position function you want to delete (Missed Calls, Received Calls, Dialed Calls, All Calls, or Directory). Navigate to and select <None>; the function is removed. Version 2.2.8 430HD and 440HD IP Phone... - Page 54 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11928...
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Page 55: Performing Basic Operations
LCD displays the line extension number on which the called party is dialed The phone plays a ring-back tone LCD indications: To end dialing a call before it's answered: Press the End softkey or the speaker key. Version 2.2.8 430HD and 440HD IP Phone... -
Page 56: Dialing
430HD and 440HD IP Phone 5.2.1 Dialing To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). -
Page 57: Dialing A Missed Call
To dial a missed call: Press the Missed softkey; the Missed Calls screen is displayed: Navigate to the missed call to dial if there is more than one. Press the Dial softkey or press the OK key. Version 2.2.8 430HD and 440HD IP Phone... -
Page 58: Answering Calls
430HD and 440HD IP Phone Answering Calls The phone indicates an incoming call as follows: LCD displays together with the caller’s phone number (or contact name if listed in the phone directory): Phone rings. Ring LED flashes blue. -
Page 59: Rejecting Incoming Calls
Press the headset key if it was used to take the call -OR- Press the speaker key if it was used to take the call -OR- Press the End softkey Version 2.2.8 430HD and 440HD IP Phone... -
Page 60: Viewing Missed, Received And Dialed Calls
430HD and 440HD IP Phone Viewing Missed, Received and Dialed Calls Your phone logs missed, received and dialed calls. In idle state, the LCD displays 'Missed Calls' and the number (if any). To view missed calls: Press the Missed softkey. - Page 61 If you view missed calls by pressing the Missed softkey, the missed calls notification no • longer appears on the screen and reappears the next missed call. Version 2.2.8 430HD and 440HD IP Phone...
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Page 63: Performing Advanced Operations
If the caller presses the Yes softkey to the prompt, the busy extension is automatically redialed every n seconds (configurable by the caller). The caller can stop the redialing at any time. Note: Contact your network administrator to enable the feature if it is disabled (default). Version 2.2.8 430HD and 440HD IP Phone... -
Page 64: Speed-Dialing
430HD and 440HD IP Phone When activated, Dialing <ext> within <x>s is indicated in the LCD (remote extension and timer). If activated in Multiple Line mode, (Line <n>) (line number) is also indicated in the LCD. Pressing the Dial softkey redials the extension. Pressing the Cancel softkey deactivates auto- redial. -
Page 65: Transferring Calls
Selects the Trans. softkey (use the More button to navigate to it if required) • Presses the TRANSFER key on the phone. Music on Hold is played on '2450' (the calling party's phone). Version 2.2.8 430HD and 440HD IP Phone... -
Page 66: Performing A Semi-Attended Transfer
430HD and 440HD IP Phone The requested third-party destination extension 2440 to transfer the call is entered: The operator presses the Dial softkey to dial the extension 2440: The call is connected to 2440: Afer consulting with 2440, the operator presses the Trans softkey or TRANSFER: The call from 2450 is transferred to '2400': The operator presses OK and hangs up the phone. - Page 67 The operator waits for a dial tone and then presses the Trans. softkey or TRANSFER. The call from 2450 is transferred to 2440: The operator presses OK and hangs up the phone before 2440 answers. Version 2.2.8 430HD and 440HD IP Phone...
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Page 68: Performing A Blind Transfer
430HD and 440HD IP Phone 6.6.3 Performing a Blind Transfer This section describes how to perform a blind transfer. Note: The BLXfer softkey is not available by default on the phone and must be configured in the configuration file. For more information, see the Administrator's Manual. -
Page 69: Hosting A 3-Way Conference Call
Press the Dial softkey and wait for 7000 to answer: Press the Conf softkey; a 3-way conference call is established and the names/numbers of participants are displayed: To end the conference, hang up the phone or press the End softkey. Version 2.2.8 430HD and 440HD IP Phone... -
Page 70: Leaving A 3-Way Conference You Set Up Without Disconnecting The Others
430HD and 440HD IP Phone 6.7.1 Leaving a 3-Way Conference You Set up without Disconnecting the Others A caller who sets up a three-way conference call with two other parties can leave it without disconnecting the two other parties. The two others continue uninterrupted. The 'Drop from Conference' feature supports this capability. - Page 71 Select softkey; the Ө icon is no longer displayed on the screen and your phone will now ring for incoming calls. Note: If your enterprise deployed a BroadSoft server, your network administrator can control the DnD on the phone from the BroadSoft server. Version 2.2.8 430HD and 440HD IP Phone...
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Page 72: Retrieving Voice Mail Messages
430HD and 440HD IP Phone 6.10 Retrieving Voice Mail Messages You can determine if new messages are in your Voice Mail if: The Ring LED on the front of the phone is permanently lit blue (see Figure 2-1, label 1). -
Page 73: Using Multiple Lines
Dial softkey. B answers. To toggle between A (on hold) and B, press the navigation control's upper and lower rim (see Section 6.11.6 on page 74). Version 2.2.8 430HD and 440HD IP Phone... -
Page 74: Making Multiple Line Calls
430HD and 440HD IP Phone 6.11.4 Making Multiple Line Calls Your phone supports multiple line calls. Calls can run simultaneously on each line. You can therefore have up to 12 calls running simultaneously, where one is active and 11 are on hold. -
Page 75: Answering Calls
Press the Function Key that you wish to assign for Paging or use the Navigation Keys (MENU > Keys Configuration > Function Keys). Use the Navigation Control buttons to select the desired Function Key. Version 2.2.8 430HD and 440HD IP Phone... -
Page 76: Paging A Live Message
Press the Select softkey or the OK key. Enter a name for the Paging Group (new or existing). For the 440HD model, enter a Key Label for the Paging Group (for the 430HD model, you can write this on the paper label manually). -
Page 77: Receiving A Paged Message
The Barge In feature is relevant only for cases where the receiver of the message is currently in an active call. If the user is not in an active call, then the message is played automatically. Version 2.2.8 430HD and 440HD IP Phone... -
Page 78: Logging Into A Remote Http/S Server
430HD and 440HD IP Phone 6.13 Logging into a Remote HTTP/S Server When you attempt to download a new configuration file from the Provisioning server, you can optionally be prompted to enter the Provisioning server login credentials (username and password). This feature is useful when, for example, you are provisioning, and attempt to download a configuration file from a Provisioning server. -
Page 79: Troubleshooting
-OR- DHCP network if Exclude the static IP address from the DHCP scope you defined a on the DHCP server static IP address for a network device Version 2.2.8 430HD and 440HD IP Phone... - Page 80 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11928...
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Page 81: A Specific Third-Party Features
To make a call, answer a call, put a call on hold, forward a call, etc., is the same as for private phones, but LEDs indicate that a phone is in a Shared Call Appearance group. The table below shows LED behaviors on the phones in a Shared Call Appearance group. Version 2.2.8 430HD and 440HD IP Phone... -
Page 82: Monitored Lines Based On Broadsoft's Broadworks Blf Service
Enter the telephone number to assign the speed dial to. For Function Keys you can select the number from the Directory. Navigate to enter a label (Programmable Key only), and then press the Save softkey. View the line number displayed in the LCD's idle screen / BLF (440HD only). User's Manual Document #: LTRT-11928... -
Page 83: Configuring The 'Forward No Reply' Timeout As Number Of Rings
Call center supervisors can pick up an operator's phone and listen in on the conversation that the operator is conducting on headphones with the customer, without the customer at the other end sensing that the supervisor is listening in (because the supervisor is in effect muted). Version 2.2.8 430HD and 440HD IP Phone... -
Page 84: Recording An Agent's Welcome Greeting
430HD and 440HD IP Phone A.1.1 Recording an Agent's Welcome Greeting Agents in a call center can record personal voice greetings which play automatically when calls come in. An agent's recorded voice greeting welcomes callers to the service they’re seeking. For example:... -
Page 85: Genesys' Contact Centers
User's Manual A. Specific Third-Party Features Genesys' Contact Centers This section shows how to use AudioCodes IP phones in Genesys contact centers. Note: The section is intended mainly for agents / hotline operators. A.2.1 Using the BroadSoft ACD Genesys Contact Center phones support the BroadSoft ACD. The table below shows how to use the functionalities. -
Page 86: Setting Availability Status
430HD and 440HD IP Phone Setting Availability Status A.2.1.2 When you return to your desk after taking a break or after attending to an external issue, it's important to restore your status to 'Ready' and resume work. To restore your status to 'Ready': In the idle screen, press the Ready softkey;... -
Page 87: Logging Out
Select the Always option or scroll down and select the Busy or No Reply option. Enter the Number to Forward to, or scroll down and select Select from Directory in which you can choose a contact number to which to forward calls. Version 2.2.8 430HD and 440HD IP Phone... -
Page 88: Listening In Capability For Call Center Supervisors
430HD and 440HD IP Phone In the idle screen to which you're returned, view the 'Forward' indication. A.2.7 Listening in Capability for Call Center Supervisors Call center supervisors can pick up an operator's phone and listen in on the conversation that the operator is conducting on headphones with the customer, without the customer at the other end sensing that the supervisor is listening in (because the supervisor is in effect muted). -
Page 89: Recording An Agent's Welcome Greeting
(max length: 10 seconds) When you finish recording, press the stop softkey Press the softkey to play back your recording. Press the Save softkey to save the recording. To delete the message select the Delete softkey. Version 2.2.8 430HD and 440HD IP Phone... - Page 90 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phone User’s Manual 430HD and 440HD IP Phone Version 2.2.8 www.audiocodes.com...