Calling Hp Technical Support - HP XP7 User Manual

The Error Detail dialog box does not display Remote Web Console error messages. To find
information about Remote Web Console errors and solutions, see the HP XP7 Remote Web Console
User Guide.
CAUTION:
If a host computer attempts to write data to a read-only volume, the write operation fails and
the host receives a Write Inhibit report that the host cannot write data because of the access
attribute.
If a host computer attempts to read data from or write data to a volume that has the Protect
attribute, the attempted access is rejected and an intervention request is reported to the host.
If the DVE function of a host computer may attempt to change the capacity of a volume with
a Read-Only or Protect access attribute, release the access attribute in advance. If the capacity
is changed without releasing the access attribute, the modified volume will become unusable
and a Write Inhibit or an intervention request will be reported to the host.
When jobs that manipulate data on a volume are in progress, do not assign an access attribute
to the volume. The jobs in progress might be abnormally terminated.
When I/O processing from hosts is being performed, do not change the access attribute of
volumes. The I/O processing being performed might be abnormally terminated.

Calling HP technical support

If you need to call HP technical support , make sure you can provide as much information about
the problem as possible, including the following:
The circumstances surrounding the error or failure.
The exact content of any error messages displayed on the host systems.
The exact content of any error messages displayed by Remote Web Console.
The Remote Web Console configuration information (use the Dump Tool).
The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console.
Read and/or write operations may fail under these conditions.
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