Dark Print - Lexmark CS921 User Manual

Troubleshooting
Action
Step 1
a
Inspect the test pages to determine which color is affected.
b
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than one minute.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
c
Print the document.
Is the printer still printing blank or white pages?
Step 2
a
Clean the printhead lens.
b
Print the document.
Is the printer still printing blank or white pages?
Step 3
a
Replace the photoconductor unit.
b
Print the document.
Is the printer still printing blank or white pages?

Dark print

Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
From the Quality menu on the control panel, select Color
Adjust.
b
Print the document.
Is the print still too dark?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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