Lexmark CS921 User Manual page 113

Troubleshooting
Action
Step 2
a
Clean the printhead lens.
b
Print the document.
Is the printer still printing solid color or black images?
Step 3
a
Inspect the test pages to determine which color is affected.
b
Replace the photoconductor unit.
c
Print the document.
Is the printer still printing solid color or black images?
Text or images cut off
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Move the paper guides in the tray to the correct position for the
paper loaded.
b
Print the document.
Is the page or image still clipped?
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Is the page or image still clipped?
Yes No
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
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