Paper Curl - Lexmark CS921 User Manual

Troubleshooting
Action
Step 3
a
Reduce the number of pages to print.
b
Print the document.
Are the pages collated correctly?

Paper curl

Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Move the paper guides in the tray to the correct position for the
paper loaded.
b
Print the document.
Is the paper still curled?
Step 2
a
Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings from the Paper menu
on the printer control panel.
b
Print the document.
Is the paper still curled?
Step 3
a
Remove paper from the tray, and then turn over the paper.
b
Print the document.
Is the paper still curled?
Step 4
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the paper still curled?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
92
customer