Ghost Images - Lexmark CS921 User Manual

Troubleshooting
Action
Step 8
a
Inspect the test pages to determine which color is affected.
b
Replace the photoconductor unit.
c
Print the document.
Is the print still too dark?

Ghost images

Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Load the tray with the correct paper type and weight.
b
Print the document.
Do ghost images still appear on prints?
Step 2
a
Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Do ghost images still appear on prints?
Step 3
a
Clean the printhead lens.
b
Print the document.
Do ghost images still appear on prints?
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
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