Page 1 Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1) First Published: December 12, 2013 Last Modified: June 18, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
Ports Used by Cisco Desktop Collaboration Experience Behavior During Times of Network Congestion Cisco Desktop Collaboration Experience C H A P T E R 2 Cisco Desktop Collaboration Experience DX600 Series Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 4 Cisco Desktop Collaboration Experience Deployment Cisco Desktop Collaboration Experience Setup in Cisco Unified Communications Manager Set Up Cisco Desktop Collaboration Experience Devices in Cisco Unified Communications Manager Cisco Desktop Collaboration Experience Installation Set Up Cisco Desktop Collaboration Experience DX600 Series Phone...
Page 5 Network and Computer Ports Handset Disable Speakerphone Cisco Desktop Collaboration Experience Accessory Support USB Port and USB Serial Console Data Information Use USB Console External Speakers and Microphone Headsets Audio Quality Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 6 Enable Device Profiles Bluetooth Wireless Headset and Cisco Desktop Collaboration Experience Enable Bluetooth Wireless Headset Add Bluetooth Wireless Headset as Phone Accessory Remove a Bluetooth Device From the Cisco Desktop Collaboration Experience Device Related Bluetooth Documentation Important Note About Headset Types...
Page 7 Authentication Methods Cisco Secure Access Control Server Certificate Setup EAP-TLS Setup PEAP-GTC and PEAP-MSCHAPV2 Setup Authenticated Key Management Encryption Methods AP Authentication and Encryption Options VoIP WLAN Deployment Supported Access Points Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 8 Configure VPN From Cisco Unified Communications Operating System Administration Guide VPN Configuration Settings VPN Authentication AnyConnect VPN Optimize Video Call Experience Over VPN Video Transmit Resolution Setup Instant Messaging and Presence Setup Set Up Visual Voicemail Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1) viii...
Page 9 C H A P T E R 9 Customization and Modification of Configuration Files Wideband Codec Setup Phone Only Mode Enable Phone Only Mode Automatically Disable Cisco Desktop Collaboration Experience Display Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 10 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Identify Cisco Desktop Collaboration Experience Model Set Up Cisco Desktop Collaboration Experience Required Fields Performing Final End User Configuration Steps Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 11 Service Subscription and Feature Setup User Voice Messaging System Access International User Support C H A P T E R 1 5 Unified Communications Manager Endpoints Locale Installer International Call Logging Support Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 12 Contents Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 13 VoIP network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or on other network devices.
Page 14 Technical Specifications, on page 3 Provides technical specifications of the Cisco Desktop Collaboration Experience DX650. Cisco Desktop Collaboration Provides a conceptual overview and description of the Cisco Desktop Experience, on page 9 Collaboration Experience DX650. Cisco Desktop Collaboration Describes how the Cisco Desktop Collaboration Experience DX650...
Page 15: Document Conventions
Means reader be careful. In this situation, you might do something that could result in equipment damage Caution or loss of data. Warnings use the following convention: IMPORTANT SAFETY INSTRUCTIONS Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 16: Related Documentation
Statement 1071 SAVE THESE INSTRUCTIONS Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, see the following sections. Cisco Desktop Collaboration Experience DX600 Series Documentation...
Page 17: Cisco Unified Communications Manager Documentation
Cisco Unified Communications Manager Documentation Terminology Differences The following table highlights some of the differences in terminology found in the Cisco Desktop Collaboration Experience DX600 Series User Guide, the Cisco Desktop Collaboration Experience DX600 Series Administration Guide, and the Cisco Unified Communications Manager Administration Guide.
Page 18: Cisco Product Security Overview
Cisco Product Security Overview Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Page 19 P A R T Cisco Desktop Collaboration Experience Deployment • Technical Specifications, page 3 • Cisco Desktop Collaboration Experience, page 9 • Cisco Desktop Collaboration Experience and Your Network, page 31...
Page 21: Physical And Operating Environment Specifications
Network and Computer Port Pinouts, page 4 • Behavior During Times of Network Congestion, page 7 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for Cisco Desktop Collaboration Experience. Table 2: Physical and Operating Specifications Specification...
Page 22: Cable Specifications
• AC power wall plug Network and Computer Port Pinouts The Cisco Desktop Collaboration Experience phone includes network and computer (access) ports, which are used for network connectivity. They serve different purposes and have different port pinouts. • The Network port is the 10/100/1000 SW port.
Page 23: Computer Port Connector Pinouts
BI_DB+ BI_DB- BI_DA+ BI_DD+ BI_DD- BI_DA- BI_DC+ BI_DC- Note BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data D, respectively. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 24: Ports Used By Cisco Desktop Collaboration Experience
Network and Computer Port Pinouts Ports Used by Cisco Desktop Collaboration Experience The following table describes the ports used by Cisco Desktop Collaboration Experience. For additional information, see Cisco Unified Communications Manager 8.6(1) TCP and UDP Port Usage. Table 5: Ports Used by Cisco Desktop Collaboration Experience...
Page 25: Behavior During Times Of Network Congestion
• Attacks that occur on your network, such as a Denial of Service attack To reduce or eliminate any adverse effects, schedule administrative network tasks during a time when the devices are not being used or exclude the devices from testing. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 26 Behavior During Times of Network Congestion Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 27: Cisco Desktop Collaboration Experience Dx600 Series
The Cisco Desktop Collaboration Experience DX650 provides voice communication over an Internet Protocol (IP) network. The Cisco Desktop Collaboration Experience DX650 functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Page 28: Cisco Desktop Collaboration Experience Dx650
Cisco Desktop Collaboration Experience DX600 Series Using a cell phone, mobile phone, or GSM phone, or two-way radio in close proximity to a Cisco Desktop Caution Collaboration Experience DX650 might cause interference. For more information, see the manufacturer’s documentation of the interfering device.
Page 29 Toggles the speakerphone on or off. When the speakerphone is on, Speaker button the button is lit. Toggles video on or off. When video is stopped, the button is lit. Stop Video button Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 30: Phone And Cable Lock
Phone and Cable Lock You can secure the Cisco Desktop Collaboration Experience DX650 to a desktop by using a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop.
Page 31 Quality of Service (QoS) configuration information with the Cisco Catalyst switch. Cisco Peer-to-Peer Distribution CPPDP is a Cisco proprietary protocol that is used to form a CPPDP is used by the Peer Protocol (CPPDP) peer-to-peer hierarchy of devices. This hierarchy is used to Firmware Sharing feature.
Page 32 Link Layer Discovery Protocol LLDP is a standardized network discovery protocol (similar The Cisco DX650 supports LLDP (LLDP) to CDP) that is supported on some Cisco and third-party on the PC port. devices. Link Layer Discovery Protocol LLDP-MED is an extension of the LLDP standard for voice...
Page 33 Signaling allows transportation of call information across network boundaries. Session management provides the ability to control the attributes of an end-to-end call. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 34: Supported Features
Cisco Desktop Collaboration Experience DX600 series phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Desktop Collaboration Experience DX650 includes features that enable you to administer and monitor the phone as a network device.
Page 35: Feature Overview
IP address, TFTP server, and subnet information. Cisco DX600 series phones can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate Cisco Unified Communications Manager with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker contact information directly from their IP phones.
Page 36: Security Features
Cisco Desktop Collaboration Experience DX600 series phones. The Cisco DX650 uses the phone security profile, which defines whether the device is nonsecure or secure. For information about applying the security profile to the phone, see the Cisco Unified Communications Manager Security Guide.
Page 37: Supported Security Features
Supported Security Features The following table provides an overview of the security features that the Cisco DX650 supports. For more information about these features, Cisco Unified Communications Manager, and Cisco Unified IP Phone security, see the Cisco Unified Communications Manager Security Guide.
Page 38 Determines whether a secure connection between the device and a Cisco Unified Communications Manager should occur; and, if necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco Unified Communications Manager does not register phones unless it can authenticate them.
Page 39: Security Profiles
All Cisco Desktop Collaboration Experience DX600 devices that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, see the Cisco Unified Communications Manager Security Guide.
Page 40: Secure Phone Calls
For a detailed description of the secure indication tone feature and the configuration requirements, see the Cisco Unified Communications Manager Security Guide. Video is transmitted as nonsecure. So, even if both Cisco DX650 devices are secure, the Encrypted lock Note icon will not be displayed for video calls.
Page 41: Secure Phone Call Identification
Secure Phone Call Identification A secure call is established when your Cisco DX650 and a phone on the other end are configured for secure calling. They can be in the same Cisco IP network, or on a network outside the IP network. A secure conference call is established by using this process: 1 A user initiates the call from a secured Cisco DX650 (Encrypted security mode).
Page 42: Check Device Security Information Remotely
Secure conference bridge nonsecure. Conference accepts all calls. When using secure video over VPN and Cisco Virtualization Experience Client (VXC) VPN, the maximum supported bandwidth is 320 kpbs. When the phone calls Cisco TelePresence, the maximum bandwidth is 320 kbps.
Page 43: Overview
• Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.
Page 44: Cisco Desktop Collaboration Experience Deployment
IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.
Page 45: Communications Manager
(*) next to the field name indicates a required field; for example, MAC address and device pool. This step adds the device with the default settings to the Cisco Unified Communications Manager database. For more information, see the “ Cisco Unified IP Phone Setup” chapter in the Cisco Unified Communications Manager Administration Guide.
Page 46 Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name. This step adds user information to the global directory for Cisco Unified Communications Manager.
Page 47: Cisco Desktop Collaboration Experience Installation
Cisco Unified Communications Manager Administration Guide. Cisco Desktop Collaboration Experience Installation After you add phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the user location.
Page 48 Cisco Desktop Collaboration Experience Power, on page Step 2 Assemble the phone, adjust phone placement, and connect the network cable. If you are using the Cisco Desktop Collaboration Experience DX600 series phone in a WLAN environment, see Step 5. This step locates and installs the phone in the network. For more information, see...
Page 49: Cisco Desktop Collaboration Experience And Your Network
To function in the IP telephony network, the Cisco Desktop Collaboration Experience phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco Desktop Collaboration Experience phone with a Cisco Unified Communications Manager system before you can send and receive calls.
Page 50: Cisco Desktop Collaboration Experience And Cisco Unified Communications Manager
Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the IP devices that are described in this chapter, see the “Cisco Unified IP Phone Setup” chapter in the Cisco Communications Manager Administration Guide.
Page 51: Cisco Desktop Collaboration Experience Power
Cisco Desktop Collaboration Experience Power • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...
Page 52: Power Outage
Service or Emergency Calling Service dialing. Phone Power Reduction You can reduce the amount of energy that the Cisco Desktop Collaboration Experience DX600 series device consumes by using Power Save or EnergyWise (Power Save Plus) mode.
Page 53: Energywise Mode
Cisco EnergyWise (Power Save Plus) mode. When your network contains an EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled), you can configure these phones to sleep (power down) and wake (power up) on a schedule to further reduce power consumption.
Page 54: Wi-Fi Power Management
The Cisco Desktop Collaboration Experience DX650 uses Unscheduled Auto Power Save Delivery (U-APSD) for power management if Wi-Fi Multimedia (WMM) is enabled and U-APSD is supported. If WMM is disabled, or U-APSD is not available, the Cisco DX650 uses Power Save Poll (PS-POLL) for power management. For more information, see the...
Page 55: Phone Configuration Files
Cisco Unified Communications Manager Phone Addition Methods, on page 2 (For a Cisco DX650 in a wireless LAN only) Scan for an access point. The Cisco DX650 scans the RF coverage area with the radio. The phone searches the network profiles and scans for access points that...
Page 56 105. 6 Obtain an IP address. If the Cisco DX650 is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.
Page 57: Cisco Unified Communications Manager Phone Addition Methods
The certificates are used to authenticate a secure connection with the servers or to authenticate a digital signature that is signed by the servers. Cisco Unified Communications Manager 8.5 and later supports the ITL file.
Page 58: Autoregistration Phone Addition
Cisco Unified Communications Manager Phone Addition Methods The following table provides an overview of the methods for adding phones to the Cisco Unified Communications Manager database. Table 13: Methods for Adding Phones to the Cisco Unified Communications Manager Database Method...
Page 59: Autoregistration And Taps Phone Addition
Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and to download predefined configurations for phones. Cisco recommends that you use autoregistration and TAPS to add fewer than 100 phones to your network. Note To add more than 100 phones to your network, use the Bulk Administration Tool.
Page 60: Phone Addition With Bulk Administration Tool Phone Template
Step 5 Select Save. Step 6 From Cisco Unified Communications Manager, select Device > Phone > Add New to add a phone by using an existing Bulk Administration Tool phone template. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 61: Cisco Desktop Collaboration Experience Dx600 Series Phone Mac Address
Cisco Desktop Collaboration Experience DX600 Series Phone MAC Address Determination This guide describes several procedures that require you to determine the MAC address of a Cisco DX600 series phone. You can determine the MAC address of a phone in these ways: •...
Page 62 Cisco Desktop Collaboration Experience DX600 Series Phone MAC Address Determination Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 63: Cisco Desktop Collaboration Experience Installation
P A R T Cisco Desktop Collaboration Experience Installation • Cisco Desktop Collaboration Experience Installation, page 47 • External Camera, page 71 • VoIP Wireless Network, page 73 • Cisco Desktop Collaboration Experience Settings, page 99 • Features, Templates, Services, and User Setup, page 113...
Page 65: Cisco Desktop Collaboration Experience Installation
Then you can install the phone and verify functionality. For more information, Cisco Desktop Collaboration Experience and Your Network, on page For the Cisco Desktop Collaboration Experience phone to successfully operate as an endpoint in your network, your network must meet the following requirements: •...
Page 66: Cisco Unified Communications Manager
Communications Manager is set up properly to manage the phone and to properly route and process calls. If you plan to use autoregistration, verify that autoregistration is enabled and is properly configured in Cisco Unified Communications Manager Administration before you connect any Cisco Desktop Collaboration Experience phone to the network.
Page 67: Handset
The handset includes a light strip that indicates incoming calls and voice messages that are waiting. To connect a handset to the Cisco Desktop Collaboration Experience phone, plug the cable into the handset and into the Handset port on the back of the phone.
Page 68: Usb Port And Usb Serial Console Data Information
Cisco Desktop Collaboration Experience includes one micro-USB port on the back of the unit, one USB port on the back, and one USB port on the side. Cisco Desktop Collaboration Experience supports a maximum of ten devices total connected to the USB ports. Each device that connects to Cisco Desktop Collaboration Experience is included in the maximum device count.
Page 69: Use Usb Console
The USB console cable has a USB interface on one end and a serial interface on the other. The USB interface may be plugged in to any of the three USB ports on Cisco Desktop Collaboration Experience. The serial interface connects to the serial port on the PC.
Page 70: External Speakers And Microphone
Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers are reported to perform well with Cisco Desktop Collaboration Experience phones.
Page 71: Wired Headsets
Cisco Desktop Collaboration Experience supports 3.5 mm single plug headsets. To connect a wired headset to Cisco Desktop Collaboration Experience, plug it in to the headset port to place and answer calls using the headset.
Page 72: Disable Usb Headset
Cisco Desktop Collaboration Experience Phone Components portion of the window). Also, for the Enable/Disable USB Classes parameter in Cisco Unified Communications Manager Administration, ensure that Audio Class is selected. These parameters can be enabled in either the Phone Configuration window (Device > Phone), the Enterprise Phone Configuration window (System >...
Page 73: Handsfree Profile
Bluetooth Phone Book Access Profile (PBAP) allows the user to share contacts and call history from a paired mobile device to a Cisco DX650. The user can choose to download contacts and call history manually or automatically when they pair their mobile device, and can choose to save the contacts on their DX650.
Page 74: Bluetooth Wireless Headset And Cisco Desktop Collaboration Experience
Bluetooth drops the connection after a 15- to 20-second timeout. If the paired headset comes back into range of the Cisco Unified IP Phone and the phone is not connected to another Bluetooth headset, the in-range Bluetooth headset automatically reconnects. For certain phone types that operate in power-save modes, the user can wake up the headset by tapping on the operational button to initiate the reconnect.
Page 75: Remove A Bluetooth Device From The Cisco Desktop Collaboration Experience Device
Desktop Collaboration Experience provides feedback to the user while it is trying to connect the accessory. If Cisco Desktop Collaboration Experience cannot connect, it displays an error alert to let the user know the reason for the failure. A timeout of 10 seconds occurs for the Cisco Desktop Collaboration Experience device to try to connect the accessory.
Page 76: Related Bluetooth Documentation
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
Page 77: Install Cisco Desktop Collaboration Experience
[89/336/EC]. Install Cisco Desktop Collaboration Experience You must connect the Cisco Desktop Collaboration Experience to the network and to a power source before using it. Cisco Desktop Collaboration Experience can be powered directly through the AC Adapter on Cisco Desktop Collaboration Experience or through Power over Ethernet (PoE+ 802.3at). For information about...
Page 78: Video Displays
HDMI port. Cisco Desktop Collaboration Experience DX650 Wall-Mount Kit To mount the Cisco Desktop Collaboration Experience DX650 phone on the wall, use the special brackets that are available in a Cisco Desktop Collaboration Experience wall-mount kit. Wall-mount kits must be ordered separately from the phone.
Page 79: Before You Begin
One lock The hardware that is included in this wall-mount kit is for drywall installation. For installation onto other Note surfaces, such as brick or concrete, you must provide your own hardware. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 80: Install Bracket
Carefully center the anchor over the pencil mark and use a no. 2 Phillips screwdriver to press the anchor into the wall. c) Screw the anchor clockwise into the wall until the anchor is seated flush. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 81 Detach the handset cord (and headset cord, if any), power cord, and any other attached cords from the base of the phone. b) Slide the phone bracket onto the phone. Make sure the phone ports are accessible through the holes in the bracket. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 82 Attach the Ethernet cable to the 10/100/1000 SW network port and wall jack. If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 computer (PC access) port. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 83 To attach the phone to the wall bracket, insert the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 84 Use the lock-down key to lock the phone to the wall bracket. You can store the lock-down key on the key hook at the bottom of the phone bracket. Figure 6: Phone Bracket with Key Hook Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 85: Phone Startup Verification
Go to User Management > Self Provisioning and select an authentication mode. Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Desktop Collaboration Experience phone after you install the phone on the network:...
Page 86: Cisco Desktop Collaboration Experience Phone Security
Secure signaling and media features still require you to run the CTL client and use hardware eTokens. Note For more information about the security features, see the related topics and the Cisco Unified Communications Manager Security Guide. A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF).
Page 87 From the home screen on Cisco Desktop Collaboration Experience, choose Applications Menu > Settings > Location & security > Enterprise security settings. You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window.
Page 88 Cisco Desktop Collaboration Experience Phone Security Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 89: External Camera
Power over Ethernet, the external camera requires an external power supply. Set Up External Camera To configure the external camera, you must perform the following configuration steps in Cisco Unified Communications Manager Administration. You can enable the parameters that are described in the following procedure in one of the following windows: •...
Page 90: External Camera Settings
Step 1 In the Phone Configuration window (Device > Phone) of the phone to which you are adding the external camera, enable the Cisco Camera parameter. This field is located in the Product Specific Configuration Layout portion of the window.
Page 91: Voip Wireless Network
Cisco Desktop Collaboration Experience DX650, can provide voice communication within the corporate WLAN. The Cisco Desktop Collaboration Experience DX600 series device depends on and interacts with wireless access points (AP) and key Cisco IP Telephony components, including Cisco Unified Communications Manager Administration, to provide wireless voice communication.
Page 92: Wlan Standards And Technologies
Series Wireless LAN Deployment Guide. In some WLANs, each AP has a wired connection to an Ethernet switch, such as a Cisco Catalyst 3750, that is configured on a LAN. The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony.
Page 93: 802.11 Standards For Wlan Communications
For supported channels, see the following table. Ensure that 802.11d is properly configured on the Cisco IOS Access Points or Cisco Unified Wireless LAN Controller. For more information, see the World Mode (802.11d), on page 76...
Page 94: World Mode (802.11D)
Note World Mode (802.11d) If you are using the Cisco Desktop Collaboration Experience DX600 series device in World mode, you must enable World mode (802.11d). The Cisco Desktop Collaboration Experience DX600 series uses 802.11d to determine which channels and transmit powers to use and inherits the client configuration from the associated access point.
Page 95: Supported Countries
WLAN Standards and Technologies Because all countries support these frequencies, you can attempt to scan these channels regardless of World mode (802.11d) support. For the countries that support 2.4GHz, see the Cisco Desktop Collaboration Experience DX650 Wireless LAN Deployment Guide at this location: http://www.cisco.com/en/US/products/ps12956/products_implementation_design_guides_list.html...
Page 96: Radio Frequency Ranges
801.11 standards. Table 17: Tx Power, Data Rates, Ranges, and Decibels by Standard Standard Maximum Tx Power Data Rate (See Range Receiver Sensitivity (See Note 1) Note 2) 802.11a Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 97 1 Mbps 1,010 ft (308 m) -96 dBm 2 Mbps 951 ft (290 m) -85 dBm 5.5 Mbps 919 ft (280 m) -90 dBm 11 Mbps 902 ft (275 m) -87 dBm Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 98: Wireless Modulation Technologies
1 Adjusts dynamically when associating with an AP if the AP client setting is enabled. Note 2 Advertised rates by the APs are used. If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration, then the Traffic Stream Rate Set IE (CCX V4) is used.
Page 99: Ap Channel And Domain Relationships
(WDS). APs must register to the WDS for fast roaming to work. CCKM is also supported on the Cisco Unified Wireless LAN Controller alone.
Page 100: Voip Wireless Network Components
Packet errors can also cause blocky or frozen video. Because the Cisco Desktop Collaboration Experience DX650 is a desktop (not mobile) phone, changes in the local environment can cause phones to roam between access points and can affect the voice and video performance.
Page 101: Access Point Association
The Cisco Desktop Collaboration Experience DX650 associates with the AP that has the highest RSSI and lowest channel-usage values (QBSS) that possess matching Service Set Identifier (SSID) and encryption types.
Page 102 • Video (VI) - 4, 5 • Voice (VO) - 6, 7 Note The Cisco Desktop Collaboration Experience marks the SIP signaling packets with a DSCP value of 24 (CS3) and RTP packets with DSCP value of 46 (EF). Note Call Control (SIP) is sent as UP4 (VI).
Page 103 Communications Manager registrations can potentially be lost if an AP is at full capacity. Frames to or from a client that has not been "authorized" through the CAC can be dropped, leading to Cisco Unified Communications Manager de-registration. Therefore, Cisco recommends that you disable SIP CAC.
Page 104: Set Up Flexible Dscp
Save your changes. Cisco Unified Communications Manager Interaction Cisco Unified Communications Manager is the call control component in the network that handles and routes calls for the wireless IP phones. Cisco Unified Communications Manager manages the components of the IP telephony system (the phones, access gateways, and the resources) for such features as call conferencing and route planning.
Page 105 Note In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC. To avoid PAC provisioning delays, set the PAC expiration period to 90 days or longer on the ACS or RADIUS server.
Page 106: Cisco Secure Access Control Server Certificate Setup
CCKM can be optionally used with WPA/WPA2. • WEP (Wired Equivalent Protocol) • Open For more information about authentication methods, see the “Wireless Security” section in the Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide. Cisco Secure Access Control Server Certificate Setup...
Page 107: Peap-Gtc And Peap-Mschapv2 Setup
All CA certificates in the certificate chain need to be installed and trusted. A user account must be created , which can have the same user ID as in the AD. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 108: Authenticated Key Management
WPA pre-shared keys that are stored on the AP and phone. • Cisco Centralized Key Management (CCKM): Uses RADIUS server and a wireless domain server (WDS) information to manage and authenticate keys. The WDS creates a cache of security credentials for CCKM-enabled client devices for fast and secure reauthentication.
Page 109: Encryption Methods
Note Encryption Methods To ensure that voice traffic is secure, the Cisco Desktop Collaboration Experience supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When these mechanisms are used for encryption, both the signaling Skinny Client Control Protocol (SCCP) packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the Cisco Desktop Collaboration Experience.
Page 110 • The Cisco Desktop Collaboration Experience does not support auto EAP negotiation; to use EAP-FAST mode, you must specify it. The following table provides a list of authentication and encryption schemes that are configured on the Cisco Aironet APs that the Cisco Desktop Collaboration Experience supports. The table shows the network configuration option for the phone that corresponds to the AP configuration.
Page 111: Voip Wlan Deployment
Minimum and recommended versions are: • Cisco IOS Access Points (Autonomous) ◦ Minimum = 12.3(8)JEA2 or later ◦ Recommended = 12.4(10b)JA3 or later (Does not apply to Cisco Aironet Series 1100, 1140, 1200, or 1230). Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 112: Supported Aps And Modes
Cisco Aironet 1240 AG Series Cisco Aironet 1250 Series Cisco Aironet 1300 Series The Cisco Desktop Collaboration Experience does not support Voice over the Wireless LAN (VoWLAN) Note through Outdoor Mesh technology (Cisco Aironet 1500 series). Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 113: Supported Antennas
Save Delivery (U-APSD), Traffic Specification (TSPEC), QoS Basic Service Set (QBSS), Dynamic Transmit Power Control (DTPC), or proxy ARP. Supported Antennas Some Cisco access points require or allow external antennas. See the following URL for the list of supported antennas and information about how to mount them: http://www.cisco.com/en/US/prod/collateral/wireless/ps7183/ps469/product_data_sheet09186a008008883b.html...
Page 114: Wireless Lan Setup In Cisco Unified Communications Manager Administration
Wireless LAN Setup in Cisco Unified Communications Manager Administration In Cisco Unified Communications Manager Administration, you must enable a parameter called “Wi-Fi” for the wireless Cisco Desktop Collaboration Experience. You can enable this parameter in one of the following locations in Cisco Unified Communications Manager Administration: •...
Page 115: Provision Wireless Profile Group
Wireless LAN Setup Provision Wireless Profile Group Procedure Step 1 In Cisco Unified Communications Manager Administration, select Device > Phone > Wifi Profile Group. Step 2 Configure the wireless profile group and select Save. Step 3 Select System > Device Pool.
Page 116 Wireless LAN Setup Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 117: Cisco Desktop Collaboration Experience Settings
Cisco Desktop Collaboration Experience includes many configurable network settings that you may need to modify before Cisco Desktop Collaboration Experience is functional for its users. These settings are accessed through menus on Cisco Desktop Collaboration Experience. Settings that are display-only on Cisco Desktop Collaboration Experience are configured in Cisco Unified Communications Manager Administration.
Page 118: Display Setup Menu
The Wireless & Networks settings menu provides options for viewing and making changes to a variety of network settings. The following table describes these options and, where applicable, explains how to change them. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 119: Wi-Fi Settings Menu
Wireless and Networks Settings Menu Use the touchscreen to configure the WLAN settings on Cisco Desktop Collaboration Experience. Note For information about how to access the Wireless & Networks settings menu, see the Display Setup Menu, on page 100. Table 22: Wireless & Networks Settings Menu...
Page 120 Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide. Advanced Network notification Notifies the user when an open network Tap to enable or disable notification. is available. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 121: Bluetooth Settings Menu
Configure device as necessary. Note Cisco Desktop Collaboration Experience can also be discovered by Bluetooth devices by placing a check mark next to Discoverable. Tap to enable discoverability. Cisco Desktop Collaboration Experience will then attempt to pair with the device using the PIN 0000. If the pairing is unsuccessful, manually enter the PIN when prompted.
Page 122: Tftp Server Settings Menu
TFTP server 1 option. 3 Enter a new TFTP server IP address. If you enable the Alternate TFTP option, 4 Tap OK. you must enter a nonzero value for the TFTP server 1 option. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 123: Ethernet Settings Menu
If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the Cisco Desktop Collaboration Experience device, you must erase the file before you can save changes to the TFTP server 1 (server 2) option.
Page 124 Display only - Cannot configure. to interoperate with third-party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 125 If you change the setting of this option, you must Configuration in Cisco change the SW Port Configuration option to the Unified Communications same setting. Manager, you cannot change the data on the Cisco Desktop Collaboration Experience device. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 126: Ipv4 Configuration Menu
3 Enter Gateway name. 4 Tap OK. Netmask Netmask used by Cisco Desktop 1 Tap Use static IP to enable. Collaboration Experience. 2 Select Netmask and then enter Netmask name. 3 Tap OK. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 127: Vpn Menu Options
4 Repeat Steps 2 and 3 as needed to assign backup DNS server. VPN Menu Options Use this procedure to configure VPN on Cisco Desktop Collaboration Experience. For information about VPN configuration from Cisco Unified Communications Manager, see Configure Note VPN From Cisco Unified Communications Operating System Administration Guide, on page 131.
Page 128: Personal Setup Menu
Settings > Security > Enterprise security settings to access the Enterprise security menu. The Enterprise security settings menu provides information about various security settings. It also provides access to the Trust List menu and indicates whether the CTL or ITL file is installed on Cisco Desktop Collaboration Experience.
Page 129: Add Pin
Tap Password. Step 3 Enter a password and tap Continue. Your password must be at least four characters. Step 4 Enter your password again and tap OK to confirm your password. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 130: Reset Lost Pin Or Password
You can only select an active account. Step 4 Reset your PIN or password. Your phone is now unlocked and your new PIN or password is ready to use. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 131: Features, Templates, Services, And User Setup
After you add a Cisco Desktop Collaboration Experience to Cisco Unified Communications Manager, you can add functionality to the Cisco Desktop Collaboration Experience. The following table includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration.
Page 132 For more information about accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide. For more information about the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window.
Page 133 Mobility service on that device. sw/voicesw/ps556/prod_maintenance_ Cisco Extension Mobility can be useful if guides_list.html users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 134 Cisco Unified Communications Manager Features and Services Guide. For more information about Enhanced Immediate Divert, see the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 135 Features and Services Guide. Hold Status Enables Cisco Desktop Collaboration No configuration is required. Experience devices with a shared line to distinguish between the local and remote lines that placed a call on hold. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 136 To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies to dialing the first digit for an on-hook or off-hook call only. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 137 Users can customize how their Cisco For more information, see the Cisco Desktop Collaboration Experience indicates Desktop Collaboration Experience an incoming call and a new voice message. DX600 Series User Guide. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 138 Telephony Features Available Feature Description Configuration reference Secure and Requires no configuration. Nonsecure Indication Tone Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 139 Play Secure Indication Tone option is enabled (True): ◦ When end-to-end secure media is established and the call status is secure, Cisco Desktop Collaboration Experience plays the secure indication tone (three Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 140 Cisco Unified a user to share a phone number with a Communications Manager System coworker. Guide. Speed Dial Allows a user to configure speed dial to a specific destination directory number. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 141: Configure Product-Specific Options
• Common Phone Profile window (Device > Device Settings > Common Phone Profile), in the Product Specific Configuration Layout portion of window • Device Phone Configuration window (Device > Phone > Add New > Cisco DX650), in the Product Specific Configuration Layout portion of window The following table shows the product-specific configuration options.
Page 142 Configure Product-Specific Options Table 29: Cisco Desktop Collaboration Experience DX600 Series Product-Specific Configuration Options Feature Description Default Disable Speakerphone Disables only the speakerphone functionality. False Disabling speakerphone functionality does not affect the headset. You can use lines and speed dials with headset/handset.
Page 143 Manager. • Enabled - Phone application will advertise the wideband codecs to the Cisco Unified Communications Manager. Video Calling When enabled, indicates that the device will Enabled participate in video calls. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 144 PC port that requires monitoring of the device traffic, such as monitoring and recording applications or network packet-capture tools used for diagnostic purposes. To use this feature PC Voice VLAN access must be enabled. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 145 Port Link Layer Discovery Allows administrator to enable or disable Link Enabled Protocol - Media Layer Discovery Protocol (LLDP-MED) on Endpoint Discover the media station switch port. (LLDP-MED): Switch Port Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 146 AnyConnect VPN client to create VPN For more information about profiles. If disabled, the user cannot create configuring VPNs on Cisco Desktop VPN profiles. Collaboration Experience, see the VPN Menu Options, on page 109. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 147 IP address of remote system system to which log messages are sent. Maximum length: 32. Web Access Indicates whether the device will accept Disabled connections from a web browser or other HTTP client. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 148 Example: http://www.cisco.com/dir/photo/zoom/%%uid%%, where uid is employee user ID. Voicemail Server Hostname or IP address of the primary visual IP address of primary visual (Primary) voicemail server. voicemail server Maximum length: 256 Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 149: Guide
The VPN Settings menu allows you to enable the VPN Client connection using the Secure Sockets Layer (SSL). Use the VPN connection when Cisco Desktop Collaboration Experience is located outside a trusted network or when network traffic between Cisco Desktop Collaboration Experience and Cisco Unified Communications Manager must cross untrusted networks.
Page 150: Vpn Configuration Settings
If Host ID Check is enabled, the VPN Gateway certificate Common Name must match the URL to which the VPN client is connected. If Enable Password Persistence is enabled, the user password will be saved in Cisco Desktop Collaboration Experience until a sign-in failure occurs.
Page 151: Vpn Authentication
Network configuration changes can potentially affect an active VPN connection. Note If VPN is enabled, no proxy will be configured or used for VPN. VPN Authentication Cisco Desktop Collaboration Experience supports the following VPN authentication methods: • Username and password • Certificate only • Password only...
Page 152: Anyconnect Vpn
109. AnyConnect VPN AnyConnect is a VPN client that provides remote users with secure VPN connections to the Cisco 5500 Series ASA running ASA Version 8.0, and later (with AnyConnect Mobile License) or Adaptive Security Device Manager (ASDM) 6.0 and later.
Page 153 • 576p (1024 x 576) • 600p (1024 x 600) • 720p (1280 x 720) • 1080p (1920 x 1080) Table 31: Cisco Desktop Collaboration Experience Video Transmit Resolutions and Capabilities Video type Video resolution Frames per second (fps) Video bit rate range...
Page 154: Instant Messaging And Presence Setup
400 kbps to 999 kbps, Cisco Desktop Collaboration Experience will send w360p. Instant Messaging and Presence Setup Instant Messaging and Presence allows users to communicate any time, any place, and with any device. Cisco Desktop Collaboration Experience supports Jabber IM with either Cisco Unified Presence or WebEx back end server.
Page 155: Set Up Visual Voicemail
• If you are configuring for Cisco Unified IP Phone standalone configuration, enter the fully qualified domain name of the Cisco Unified IP Phone system. • If you are configuring for Cisco Unified IP Phone failover configuration, enter the DNS alias of the Cisco Unified IP Phone system.
Page 156: Set Up Web Proxy
Configure Product-Specific Options • If you are configuring for Cisco Unified IP Phone failover configuration, enter the DNS alias of the Cisco Unified IP Phone system. Only Cisco Unified IP Phone is supported. Cisco Desktop Collaboration Experience Visual Note Voicemail is not supported with Cisco Unified IP Phone.
Page 157: Screen Lock And Automatic Lock Setup
The variable is configurable within a range of 1 to 60 minutes. The Automatic Lock controls how long the display will stay on before dimming or going off. If Cisco Desktop Collaboration Experience is in the Always On mode, the device will dim. If Cisco Desktop Collaboration Experience is in the Nightlight mode, it will turn off completely.
Page 158: Extension Mobility
After extension mobility is turned on for a Cisco DX600 Series phone, the phone user sees a new option, Extension Mobility, on the device at Settings > Personal > Extension Mobility. From the Lock screen, the user sees the "Sign in as New User / Sign out"...
Page 159: Extension Mobility Multi-User
You can configure each Cisco DX650 phone to support Cisco Extension Mobility by using the Default Device Profile window in Cisco Unified Communications Manager Administration. This allows users who do not have a user device profile for a particular Cisco DX650 phone to use Cisco Extension Mobility with that phone.
Page 160 Step 4 Configure administration parameters. Step 5 Create a default device profile for each phone type that you want to support Cisco Extension Mobility. Step 6 Create the user device profile for a user. Summary steps include • Choose Device > Device Settings > Device Profile and click Add New.
Page 161: Application Setup
• In the Log Out Profile drop-down list box, choose Use Current Device Settings or a specific configured profile and click Save. • To subscribe Cisco Extension Mobility to the phone, go to the Related Links drop-down list box in the upper, right corner of the window and choose Subscribe/Unsubscribe Services; then, click Go.
Page 162: Enable Cisco Ucm App Client
After the UCM App client is installed on the device, the device user can subscribe or unsubscribe to applications that are created in Cisco Unified Communications Manager by logging in to the UCM App client. Create End User to Log in to UCM App The administrator must create an end user, associate the end user with the device, and assign the end user as device owner before the end user can log in to the UCM App.
Page 163: Push Android Apk Files Through Cisco Unified Communications Manager
Step 2 After you extract the manifest file, use the following procedures to add or create an Android service on Cisco Unified Communications Manager, and then subscribe the service to the device: Add Android Service in Cisco Unified Communications Manager, on page 145...
Page 164: Subscribe Device To Android Phone Service
The Subscribed Cisco IP Phone Services for <device name> window opens. Step 5 In the Subscribed Cisco IP Phone Services window for the device, use the Select a service drop-down list box to choose the service that you created. This action triggers subscription of the device to the service that you specify.
Page 165: Set Up Feature Control Policies
In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration. To modify a phone button template, choose Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration. To assign a phone button template to a Cisco Desktop Collaboration Experience, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window.
Page 166: Feature Control Policy Default Values
Communications Manager Administration Guide. Reset Options and Load Upgrades Cisco Desktop Collaboration Experience receives configuration changes and load upgrades from Cisco Unified Communications Manager. Cisco Desktop Collaboration Experience handles request changes by the following: • Reset will wait for active call to end.
Page 167: Remote Lock
Remote Wipe This feature allows you to erase the data on a Cisco Desktop Collaboration Experience device from the device configuration page in Cisco Unified Communications Manager. When the device receives a remote wipe request it will immediately terminate any active calls, and erase the device data.
Page 168: Remote Wipe Device
• Set up speed-dial and call-forwarding numbers • Subscribe to services that are accessible from Cisco Desktop Collaboration Experience You can add users to Cisco Unified Communications Manager individually or in batches. To add users individually, follow these steps. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management >...
Page 169: Manage The User Options Web Pages
Add User to Cisco Unified Communications Manager User Group Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager user group and associate the appropriate Cisco Desktop Collaboration Experience with the user.
Page 170 • A user ID and default password are needed to access the application. These settings correspond to the values you entered after you added the user to Cisco Unified Communications Manager (see the Reset Options and Load Upgrades, on page 148).
Page 171: Part I I I Cisco Desktop Collaboration Experience Configuration
P A R T Cisco Desktop Collaboration Experience Configuration • Cisco Desktop Collaboration Experience Customization, page 155...
Page 173: Cisco Desktop Collaboration Experience Customization
TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window. For information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server, see Cisco Unified Communications Operating System Administration Guide.
Page 174: Wideband Codec Setup
◦ file delete Wideband Codec Setup By default, the G.722 codec is enabled for the Cisco Desktop Collaboration Experience. If Cisco Unified Communications Manager is configured to use G.722 and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
Page 175: Enable Phone Only Mode
Step 1 Wipe the device. Step 2 From the Cisco Unified Communications Manager administration page, set Device UI Profile to Phone only. After you enable Phone Only Mode, the user must enter their credentials again. Step 3 To disable Phone Only Mode, set Device UI Profile to Standard.
Page 176: Energywise On The Cisco Desktop Collaboration Experience Setup
To reduce power consumption, configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller. You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.
Page 177 (i) You take full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect; (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility;...
Page 178 The maximum length of this field is 127 characters. EnergyWise Secret The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length of this field is 127 characters. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 179: Default Wallpaper
Enable Power Save Plus field does not disable Power Save Plus. Default Wallpaper You can control if you or the user can set the default wallpaper for a phone, from the Cisco Unified Communications Manager administration page for the phone. Assign Wallpaper Control By default, the user is able to change the wallpaper on the phone.
Page 180: Specify Default Wallpaper
Denial of Service (DoS) attacks. By default, the SSH daemon is disabled. SSH access requires you to enter two sets of credentials, in order: 1 The Secure Shell User and Secure Shell Password given in the Secure Shell Information section of Cisco Unified Communications Manager configuration 2 The debug userid and password The following table describes the SSH Access field.
Page 181: Application Dial Rules
Edit field before it is initiated by the user. Application dial rules are set in Cisco Unified Communications Manager. See the Dial rules overview chapter of Cisco Unified Communications Manager System Guide at http://www.cisco.com/en/us/products/sw/voicesw/...
Page 182 Application Dial Rules Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 183: Cisco Desktop Collaboration Experience Administration
P A R T Cisco Desktop Collaboration Experience Administration • Model Information Status and Statistics, page 167 • Remote Monitoring, page 179 • Basic Cisco Desktop Collaboration Experience Administration Steps, page 195...
Page 185: Model Information Status And Statistics
Status Menu, page 168 Model Information To display Model Information, choose Settings > About device. The Model Information screen includes the items that are listed in the following table. Table 37: Model Information Settings for Cisco Desktop Collaboration Experience Item Description Status Submenu that provides additional information about Cisco Desktop Collaboration Experience.
Page 186: Status Menu
Description Last upgrade Date of the most recent firmware upgrade. An "Upgrade Progress" menu item appears under "Cisco load information" group if Cisco Desktop Note Collaboration Experience is upgrading. This item does not appear in normal operation, when Cisco Desktop Collaboration Experience is not upgrading.
Page 187: Status Messages Screen
175. Status Messages Screen The Status messages screen lists the 50 most recent status messages that Cisco Desktop Collaboration Experience has generated. The following table describes the status messages that might appear. This table also includes actions you can take to address errors.
Page 188 IP address, verify that you have not assigned to Cisco Desktop a duplicate IP address. See Ethernet Settings Collaboration Menu, on page 105 for details. Experience. • If you are using DHCP, check the DHCP server configuration. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 189 Cisco Desktop Collaboration Experience remains idle Desktop Collaboration until it is power cycled or you reset the DHCP address. Experience is configured Ethernet Settings Menu, on page 105 for details. to release its IP address. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 190 DNS server. Check the DHCP server configuration. No Trust List installed The CTL file or the ITL The Trust List is not configured on the Cisco Unified file is not installed on Communications Manager, which does not support Cisco Desktop security by default.
Page 191 None. This configuration file provides an informational .cnf.xml corresponding configuration file. message indicating the name of the configuration file to Cisco Desktop for Cisco Desktop Collaboration Experience. Collaboration Experience device name Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 192: Ethernet Statistics Screen
Status Menu Ethernet Statistics Screen The Ethernet statistics screen provides information about Cisco Desktop Collaboration Experience and network performance. The following table describes the information that appears on this screen. To display the Ethernet Statistics screen, choose About device > Status > Ethernet statistics.
Page 193: Call Statistics (Audio) Screen
Number of times roamed from current access point Call Statistics (Audio) Screen You can access the Call statistics (audio) screen on Cisco Desktop Collaboration Experience to display counters, statistics, and voice-quality metrics for the most recent call. You can also remotely view the call statistics information by using a web browser to access the Streaming Note Statistics web page.
Page 194 To display the Call statistics (audio) screen for information about the latest voice stream, choose Settings > About device > Status > Call statistics (audio). The following table lists and describes the items that the Call statistics (audio) screen provides. Table 42: Call Statistics Items for Cisco Desktop Collaboration Experience Item Description Rcvr codec Type of voice stream received (RTP streaming audio from codec): G.729, G.722,...
Page 195 Max conceal ratio Conceal secs Severely conceal secs Latency Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 196 Status Menu Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 197: C H A P T E
Information and get the IP address for either Wi-Fi or Ethernet. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of Cisco Desktop Collaboration Experience: Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 198: Enable And Disable Web Page Access
For security purposes, access to the web pages for Cisco Desktop Collaboration Experience is disabled by default. This prevents access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
Page 199: Device Information
Step 1 From Cisco Unified Communications Manager Administration choose Device > Phone. Step 2 Specify the criteria to find Cisco Desktop Collaboration Experience and click Find, or click Find to display a list of all phones. Step 3 Click the device name to open the Phone Configuration window for the device.
Page 200: Network Setup
Cisco Desktop Collaboration Experience settings. The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco Desktop Collaboration Experience. For more information, see...
Page 201 Subnet Mask used by Cisco Desktop Collaboration Experience. DNS Server 1-3 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–3) used by Cisco Desktop Collaboration Experience. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which Cisco Desktop Collaboration Experience is a member.
Page 202 Item Description CUCM Server 1-5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which Cisco Desktop Collaboration Experience can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
Page 203 Network Setup Item Description TFTP Server 2 Backup Trivial File Transfer Protocol (TFTP) server used by Cisco Desktop Collaboration Experience. Alternate TFTP Indicates whether Cisco Desktop Collaboration Experience is using an alternative TFTP server. Idle URL URL that Cisco Desktop Collaboration Experience displays when Cisco Desktop Collaboration Experience has not been used for the time specified by Idle URL Time, and no menu is open.
Page 204 Cisco switch. When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP disabled on the switch port only if Cisco Desktop Collaboration Experience is connected to a non-Cisco switch. The current PC and switch port CDP values are shown on the Settings menu.
Page 205: Network Statistics
• Network area: Provides information about network traffic to and from Cisco Desktop Collaboration Experience. The second table describes the items in this area. To display a network statistics area, access the web page for Cisco Desktop Collaboration Experience as described in the...
Page 206 Network Statistics Item Description Rx multicast Total number of multicast packets received by Cisco Desktop Collaboration Experience Rx unicast Total number of unicast packets received by Cisco Desktop Collaboration Experience Rx PacketNoDes Total number of shed packets caused by no Direct Memory Access (DMA) descriptor...
Page 207 Experience LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded LLDP Total number of LLDP TLVs that are not recognized on Cisco Desktop TLVUnrecognizedTotal Collaboration Experience CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP...
Page 208: Device Logs
Status Messages Screen, on page 169 describes the status messages that can appear. • Debug Display: Includes debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics Cisco Desktop Collaboration Experience streams information when it is on a call or running a service that sends or receives audio or data.
Page 209 Remote Address IP address and UDP port of the destination of the stream. Local Address IP address and UDP port of Cisco Desktop Collaboration Experience. Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that Cisco Desktop Collaboration Experience start transmitting packets.
Page 210 Item Description Rcvr Packets Total number of RTP data packets received by Cisco Desktop Collaboration Experience since starting receiving data on this connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to Send Only.
Page 211 When the RTP Control Protocol is disabled, no data generates for this field and therefore it displays as 0. Note For more information, see Cisco Desktop Collaboration Experience Settings, on page Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 212 Streaming Statistics Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 213: Basic Cisco Desktop Collaboration Experience Administration Steps
• Five-digit internal telephone number: 26640 The procedures provide one method for performing these tasks and are not the only way to perform these tasks. They are a streamlined approach to get a new user and corresponding Cisco Desktop Collaboration Experience running on the system.
Page 214: Adding A User To Cisco Unified Communications Manager
Identify Cisco Desktop Collaboration Experience Model, on page 197. Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Note If LDAP is synchronized, you cannot add a user to the Cisco Unified Communications Manager Administration.
Page 215: Identify Cisco Desktop Collaboration Experience Model
In the User Information pane of this window, enter the following: • User ID - Enter the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \,“...
Page 216 Calling Search Spaces and their current settings. • Location: Choose the appropriate location for this Cisco Desktop Collaboration Experience. • Owner User ID: From the drop-down list box, choose the user ID of the assigned Cisco Desktop Collaboration Experience user.
Page 217 Click Save. The user is now associated with Line 1 on Cisco Desktop Collaboration Experience. j) If your Cisco Desktop Collaboration Experience has a second line, configure Line 2. k) Associate the user with the device: Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 218: Performing Final End User Configuration Steps
For example, you may want to add the user to a group that has been defined as a Standard CCM End User Group. To view all configured user groups, choose User Management > User Group. Step 3 Click Save. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 219: Cisco Desktop Collaboration Experience Maintenance And Support
P A R T Cisco Desktop Collaboration Experience Maintenance and Support • Maintenance, page 203 • Internal Support Website, page 207 • International User Support, page 211...
Page 221: Maintenance
Debugging Log Profiles, page 205 Reset Cisco Desktop Collaboration Experience Performing a reset of Cisco Desktop Collaboration Experience provides a way to reset or restore various configuration and security settings or provides a way to recover the device if the device encounters an error.
Page 222: Boot Alternate Image
Boot Alternate Image Procedure You can reset the Cisco Desktop Collaboration Experience with any of these operations. Choose the operation that is appropriate for your situation. • Method 1: Key-press sequence This method should be used if the device is secured with a PIN or Password lock and the PIN/password has been lost.
Page 223: Data Migration
Instruct the phone user to back up their data, or perform a remote wipe of the phone. When the phone registers to Cisco Unified Communications Manager, the phone detects prior factory resets, overrides migration, downgrades, and reboots. When the phone reboots, it loads the downgraded firmware.
Page 224: Reset Debugging Log Profile To Default
Android Debug Bridge. Step 4 Save and apply your changes. Step 5 Select Preset from the drop-down menu list to keep the current debug levels. Step 6 Save your changes. Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 225: Internal Support Website
Cisco recommends that you create a web page on your internal support site that provides users with important information about their Cisco Desktop Collaboration Experience device.
Page 226: Configure Customer Support Email Address
Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management >...
Page 227: User Voice Messaging System Access
Make sure that you have configured a default voice messaging system password for all users. • How Cisco Desktop Collaboration Experience indicates that voice messages are waiting. • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.
Page 228 User Voice Messaging System Access Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)
Page 229: International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 230 International Call Logging Support Cisco Desktop Collaboration Experience DX650 Administration Guide, Release 10.1(1)

Cisco DX650 Administration Manual

CHAPTER 1 Technicalspecifications

CHAPTER 2 Ports Used by Cisco Desktop Collaboration Experience

CHAPTER 3 Cisco Desktop Collaboration Experience and Your Network

Cisco Desktop Collaboration Experience Installation

CHAPTER 4 Cisco Desktop Collaboration Experience Installation

CHAPTER 5 External Camera

CHAPTER 6 Voip Wireless Network

CHAPTER 7 Cisco Desktop Collaboration Experience Settings

CHAPTER 8 Features, Templates, Services, and User Setup

Part I I I Cisco Desktop Collaboration Experience Configuration

CHAPTER 9 Cisco Desktop Collaboration Experience Customization

Cisco Desktop Collaboration Experience Administration

CHAPTER 10 Model Information Status and Statistics

C H a P T E

Remote Monitoring

CHAPTER 12 Basic Cisco Desktop Collaboration Experience Administration Steps

Cisco Desktop Collaboration Experience Maintenance and Support

CHAPTER 13 Maintenance

CHAPTER 14 Internal Support Website

CHAPTER 15 International User Support

Quick Links

Related Manuals for Cisco DX650

Summary of Contents for Cisco DX650