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Ricoh S-P2 Service Manual

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Model S-P2
Machine Code: M001

SERVICE MANUAL

September, 2008
Subject to change

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Summary of Contents for Ricoh S-P2

  • Page 1: Service Manual

    Model S-P2 Machine Code: M001 SERVICE MANUAL September, 2008 Subject to change...

  • Page 3: Safety, Conventions, Trademarks

    Safety, Conventions, Trademarks Safety Prevention of Physical Injury 1. Before disassembling or assembling parts of the printer and peripherals, make sure that the printer power cord is unplugged. 2. The wall outlet should be near the printer and easily accessible. 3.

  • Page 4: Caution Labels

    • The controller board in this machine contains a lithium battery. • The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the same or an equivalent type of battery recommended by the manufacturer. •...

  • Page 5: Conventions And Trademarks

    Conventions and Trademarks Conventions Symbol What it means Refer to section number  See Core Tech Manual for details  Screw  Connector  E-ring  C-ring The following notations are used in text to describe the direction of paper feed: lengthwise and sideways. The annotations “SEF”...
  • Page 6 Other product names used herein are for identification purposes only and may be trademarks of their respective companies. We disclaim any and all rights involved with those marks. This manual uses several symbols and some simple abbreviations.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Safety, Conventions, Trademarks........................1 Safety................................1 Conventions and Trademarks........................3 1. Installation Installation Requirements..........................11 Environment..............................11 Machine Level .............................12 Required Space ............................12 Power Supply ..............................12 Machine Installation ............................14 Data Overwrite Security Unit Installation.......................15 Installation..............................15 Checking and Completing the Installation....................16 2. Preventive Maintenance User Maintenance............................17 Service Maintenance............................18 3.
  • Page 8 Laser Diode Unit............................32 Laser Beam Pitch Adjustment ........................33 Transfer Roller ..............................35 Toner End Sensor ............................36 Fusing................................37 Fusing Unit..............................37 Hot Roller and Fusing Lamp ........................37 Pressure Roller..............................40 Thermistor and Thermostat .........................40 Hot Roller Strippers .............................41 Paper Feed................................42 Paper Feed Roller ............................42 Friction Pad ..............................43 By-pass Tray..............................44 Printer Controller Board ..........................45...
  • Page 9 Streaks in the Sub Scan Direction.......................78 Miscellaneous Problems..........................79 5. Service Tables Service Program Mode ..........................81 Service Program Mode: Overview......................81 Printer Controller Service Mode ........................83 Bit Switch Programming..........................83 Service Mode Menu ("1. Service Menu")....................83 Printer Engine Service Mode...........................87 Service Mode Table............................87 Firmware Update............................145 Type Of Firmware.............................145 Precautions..............................145...
  • Page 10 Block Diagram ............................167 Controller Board ............................167 Printing Process..............................169 Overview ..............................169 Laser Exposure ............................170 Cartridge Overview ..........................173 Drum Charge ............................174 Development..............................174 Toner End Detection ..........................176 Paper Feed..............................181 Overview ..............................181 Paper Tray ..............................182 By-pass tray ..............................187 Image Fusing and Paper Exit........................188 Overview ..............................188 Fusing Drive ..............................189 Fusing Entrance and Guide Shaft ......................189 Pressure Roller ............................190...
  • Page 11 Printer Drivers.............................207 Supported Environments...........................209 Controller Interface Specifications......................212 Supported Utilities.............................213 Machine Configuration ..........................215 System Components..........................215...

  • Page 13: Installation

    1. Installation Installation Requirements Environment Acceptable: 10C (50F) 15% to 27C (80.6F) 80% Temperature/Humidity Ranges: Recommended (Office): 15C (59F) 30% to 25C (77F) 70% Ambient Illumination: Less than 2000 lux (do not expose to direct sunlight). Ventilation: 3 times/hr/person 1. Avoid areas that are exposed to sudden temperature changes. This includes: •...

  • Page 14: Machine Level

    1. Installation Machine Level Front to back: Within 5 mm. (0.2 inches) of level. Right to left: Within 5 mm. (0.2 inches) of level. Required Space Place the machine near the power source, providing the clearance as shown below: A: Over 10 cm (4 inches) B: Over 10 cm (4 inches) C: Over 40 cm (15.8 inches) D: Over 10 cm (4 inches)
  • Page 15 Installation Requirements • Never place anything on the power cord.

  • Page 16: Machine Installation

    1. Installation Machine Installation Refer to the following sections of the “Operating Instructions” for installation details for all models. Main unit Quick Installation Guide Paper Feed Unit G894 Paper Feed Unit TK1030 Envelope Feeder G362 Envelope Feeder Type400 Duplex Unit G893 AD1000 (Duplex Unit) Memory Unit Type G 128 MB M354 Memory Unit Type G 256 MB D362...

  • Page 17: Data Overwrite Security Unit Installation

    Data Overwrite Security Unit Installation Data Overwrite Security Unit Installation Installation • The correct number and type for this installation is Type L. Do not attempt to install any other type (Type C, Type D, for example). • The SD card that holds the DOS application must always reside in SD card slot 1. (This can be the original SD or another SD card where the DOS application has been moved with SP5873.) 1.

  • Page 18: Checking And Completing The Installation

    1. Installation Checking and Completing the Installation Do this procedure to confirm that the data overwrite security feature is enabled and operating. 1. Turn the machine power on. 2. .Do SP5990 005 (Diagnostic Report) to print the diagnostic report 3. Check the diagnostic report. •...

  • Page 19: Preventive Maintenance

    2. Preventive Maintenance User Maintenance The customer can replace all PM items with the Maintenance Kit. The user can maintain this machine. For more see "Printer Engine Service Mode". The operation panel shows “Replace Maintenance Kit” when the PM counter reaches 90K. After the user replaces the fusing unit in the maintenance kit, the machine automatically resets the PM counter.

  • Page 20: Service Maintenance

    2. Preventive Maintenance Service Maintenance To enable the machine for maintenance by the service technician, the meter-charge mode must be set to “enabled” with SP5930. The table below shows the PM items serviced by the service technician. After completing a PM procedure, reset the PM counter for the replaced part with SP7-804. Symbol key: •...
  • Page 21 Service Maintenance Item Quantity Remarks Clean with water or Fusing Entrance and Exit Guide Plates 1 each alcohol Fusing Unit Ass'y 110V/220 V Paper Tray Unit Quantity NOTE Paper Feed Roller Clean with water Friction Pad Clean with water Bottom Plate Pad Clean with water...
  • Page 22 2. Preventive Maintenance...

  • Page 23: Replacement And Adjustment

    3. Replacement and Adjustment General Precautions on Disassembly • Always turn off the main power switch and unplug the machine before attempting any of the procedures in this section. Use extreme caution when removing and replacing components. The cables in the machine are located very close to moving parts;...

  • Page 24: Releasing Plastic Latches

    3. Replacement and Adjustment 2. Be careful not to scratch the transfer roller, as the surface is easily damaged. Fusing 1. After installing the fusing thermistor, make sure that it is in contact with the hot roller and that the roller can rotate freely.
  • Page 25 General 5. Make sure all wires are properly connected and routed. 6. Make sure wires are not jammed between parts of the machine.

  • Page 26: Special Tools

    Remarks B6455010 SD Card Common B6456700 PCMCIA Card Adapter Common B6456800 USB Reader/Writer Common VSSM9000 Digital Multimeter – FLUKE 187 Common A0069104 Scanner Positioning Pin Common Ricoh System Information Tool (Support Tool Ver. 2) • Basic version • Mail version...

  • Page 27: Covers

    Covers Covers Upper Cover 1. Gentry push the front cover release button [A], and open the front cover [B]. 2. Open the rear cover [C].

  • Page 28: Left Cover

    3. Replacement and Adjustment 3. Remove four screws of the upper cover [A]. 4. Operation panel [B] (2 hooks,  x 2) 5. Open the exit guide plate [C], and then remove the upper cover [A]. • Remove the exit guide plate after you have removed the upper cover. Left Cover 1.

  • Page 29: Front Cover

    Covers 2. By-pass tray unit [A] (hooks x 2) Front Cover 1. Standard paper tray 2. By-pass tray unit (* By-pass Tray Unit) 3. Upper cover (* Upper Cover) 4. Left cover (* Left Cover) 5. Holder [A] (hook) 6. Front cover [B] ( x 3,  x 2) •...

  • Page 30: Right Cover

    3. Replacement and Adjustment Right Cover 1. Upper cover (* Upper Cover) 2. Left cover (* Left Cover) 3. Front cover (* Front Cover) 4. Fan cover [A] 5. Release the three hooks, and push down the place [B] as shown above. 6.

  • Page 31: Laser Unit

    Laser Unit Laser Unit • Turn off the main power switch and unplug the machine before attempting any of the procedures in this section. Laser beams can seriously damage your eyes. Caution Decal Locations Polygon Mirror Motor • Turn off the main switch and unplug the machine before attempting any of the procedures in this section.

  • Page 32: Laser Synchronization Detector

    3. Replacement and Adjustment 2. Polygon mirror cover (Ground screw x 1,  x 1,  x 2) 3. Polygon mirror motor [A] ( x 4,  x 1) • Never touch the surface of the mirror with bare hands. Laser Synchronization Detector 1.

  • Page 33: Laser Unit

    Laser Unit 6. Laser synchronization detector [A] ( x 1) Laser Unit 1. Upper cover (* Upper Cover) 2. Left cover (* Left Cover) 3. Front cover (* Front Cover) 4. Right cover (* Right Cover) 5. Laser unit [A] ( x 4,  x 2) When reinstalling the laser unit.

  • Page 34: Laser Diode Unit

    3. Replacement and Adjustment • Use the scanner positioning pins (P/N: A0069104) to reinstall the unit. • Set the positioning pins as shown above. Then secure the laser unit. Laser Diode Unit 1. Laser Unit (* Laser Unit) 2. Spring [A] 3.

  • Page 35: Laser Beam Pitch Adjustment

    Laser Unit • Do not touch any variable resistors on the LD board. When Reinstalling the Laser Diode Unit: • Tighten the screw [C] until the unpainted portion of the screw Ê is not visible. • After installing the LD unit, check the test pattern for the final adjustment (see the following procedure). Laser Beam Pitch Adjustment 1.
  • Page 36 3. Replacement and Adjustment...

  • Page 37: Transfer Roller

    Transfer Roller Transfer Roller 1. Remove the AIO. 2. Remove the transfer roller [A] as shown above. • Do not touch the transfer roller surface.

  • Page 38: Toner End Sensor

    3. Replacement and Adjustment Toner End Sensor 1. Remove the AIO. 2. Toner end sensor [A] (hooks x 4,  x 1)

  • Page 39: Fusing

    Fusing Fusing • Allow time for the unit to cool before doing the following procedure. Fusing Unit 1. Rear cover [A] 2. Fusing unit [B] (hooks [C] x 2). • Lift both hooks before attempting to remove the fusing unit from the machine. Hot Roller and Fusing Lamp 1.
  • Page 40 3. Replacement and Adjustment 2. Left cover [A] ( x 1) 3. Plate [B] ( x 2) 4. Upper fusing unit assembly [C] ( x 4, springs x 2) 5. Right cover [D] ( x 1) 6. Lamp holders [E] ( x 1 each) •...
  • Page 41 Fusing 1. Fusing Lamp [A] ( x 2) • The colored cable must be at the hot roller gear side. 2. Guide plate [B] (3 hooks) 3. Hot roller strippers [C] (1 spring x each) 4. Hot roller [D] (2 x C-rings, 1 x gear, 2 x bushings) •...

  • Page 42: Pressure Roller

    3. Replacement and Adjustment Pressure Roller 1. Fusing Unit (* Fusing Unit) 2. Hot roller and fusing lamp (* Hot Roller and Fusing Lamp) 3. Pressure roller [A] 4. Bushing [B] 5. Pressure roller lever [C] 6. Spring [D] Thermistor and Thermostat 1.

  • Page 43: Hot Roller Strippers

    Fusing 1. Wire cover [A] ( x 1) 2. Grounding plate [B] ( x 2, 1 x wire) 3. Fusing unit connector [C] ( x 6,  x 1, 2 hooks) 4. Thermistor [D] ( x 1,  x 1) 5.

  • Page 44: Paper Feed

    3. Replacement and Adjustment Paper Feed Paper Feed Roller 1. Pull out the paper tray before removing the paper feed roller. 2. Paper feed roller [A]...

  • Page 45: Friction Pad

    Paper Feed Friction Pad 1. Remove the paper tray unit from the machine before removing the friction pad. 2. Friction pad [A] (2 hooks, 1 spring) When reinstalling the friction pad follow this order: 1. Replace the spring. 2. Insert the right side of the friction pad first followed by the left side. 3.

  • Page 46: By-Pass Tray

    3. Replacement and Adjustment By-pass Tray 1. Left Cover (* Left Cover) 2. Front Cover (* Front Cover) 3. Remove the AIO 4. Paper guide [A] ( x 2) 5. Actuator [B] 6. Clutch ( x1) [C] 7. By-pass feed roller [D] When reinstalling the paper guide.

  • Page 47: Printer Controller Board

    Printer Controller Board Printer Controller Board 1. Printer controller board [A] ( x 2) 2. NVRAM [B] • Remove the NVRAM from the old printer controller board and insert it on the new board. • The screws on the printer controller board are hand screws. Gently turn these screws when removing the printer control board.

  • Page 48: Engine Board

    3. Replacement and Adjustment Engine Board 1. Left cover (* "Left Cover") 2. Printer controller board (* "Printer Controller Board") 3. Bracket [A] ( x 2, 1 grounding wire) 4. Engine board [B] ( x 5, all connectors) • Remove the NVRAM [C] from the old engine board and install it on the new board.

  • Page 49: Main Motor

    Main Motor Main Motor 1. Left cover (* Left Cover) 2. Main motor [A] ( x 4,  x 1)

  • Page 50: Clutches

    3. Replacement and Adjustment Clutches There are four clutches on the machine as following. [A]: By-pass feed clutch [B]: Relay clutch [C]: Paper feed clutch [D]: Registration clutch By-pass Feed Clutch and Relay Clutch 1. Left cover (* Left Cover) 2.

  • Page 51: Paper Feed Clutch And Registration Clutch

    Clutches 3. Clutch bracket Ë ( x 1) 4. By-pass feed clutch [A] (x 1) 5. Relay clutch ( x 1,  x 1) • Route the harness [A] as shown below, when reinstalling the holder Ê. Paper Feed Clutch and Registration Clutch 1.
  • Page 52 3. Replacement and Adjustment 4. Paper feed clutch [A] ( x 1) 5. Main motor (* Main Motor) 6. Registration clutch [B] (x 1,  x 1)

  • Page 53: Psu, Hvps

    PSU, HVPS PSU, HVPS 1. Right cover (* Right Cover) 2. Fusing unit (*Fusing Unit) 3. PSU cover [A] ( x 2) 4. PSU assembly [B] ( x 7, all connectors) 5. High voltage supply board [A] ( x 4) 6.
  • Page 54 3. Replacement and Adjustment...

  • Page 55: Fans

    Fans Fans Cooling Fan 1. Right cover (* Right Cover) 1. Cooling fan [A] ( x 2,  x1) • Make sure that the cooling fan is reinstalled right mounting position. If it is not right mounting position, the air blowing wrong way occurs. PSU Fan 1.
  • Page 56 3. Replacement and Adjustment 4. PSU fan with the bracket [A] ( x 1,  x 2) 5. PSU fan [B] ( x 2)

  • Page 57: Troubleshooting

    4. Troubleshooting Service Call Conditions Summary There are 4 levels of service call conditions Level Definition Reset Procedure 1. Do SP5810 and press [#Enter]. 2. When "execute" is displayed, press Fusing unit SCs shown on the operation [#Enter] again. panel. The machine is disabled. The user cannot reset the SC.
  • Page 58 4. Troubleshooting The PFGATE ON signal does not assert within 1 second. • Defective controller board The PFGATE ON signal still assert within 7 • Disconnect harness seconds, after processing the image in a normal job Charge roller current leak •...
  • Page 59 Service Call Conditions 2nd beam laser synchronization error • Laser synchronization detector board out of position With all doors closed the polygon motor is locked and not rotating, or the laser • LD unit defective synchronization detector could not detect 2nd •...
  • Page 60 4. Troubleshooting • Fusing thermostat open Just before reaching warm-up temperature, • Power supply board Defective the fusing temperature did not rise above C within 15.5 sec. after the power relay • Defective connection of the fusing switched on. unit Fusing overheat error –...
  • Page 61 Service Call Conditions Fusing unit jam Three consecutive paper lag jams (paper failed to arrive) were detected in the fusing • Fusing unit installed incorrectly unit. • Fusing unit defective -or- During printing of the 1st side during duplexing, the paper did not arrive at the duplex entrance sensor three times.
  • Page 62 4. Troubleshooting Engine startup error • Connections between BCU and controller board are loose, The BCU failed to respond within the disconnected, or damaged prescribed time when the machine is turn on. • Replace the BCU • Replace the controller board SC 671 RTB 14 Controller startup error...
  • Page 63 Service Call Conditions • System program defective Due to a control error, a RAM overflow • Controller board defective occurred during system processing. One of the following messages was • Optional board defective displayed on the operation panel. • Replace controller firmware 0x696e init died 0x766d...
  • Page 64 4. Troubleshooting A diagnostic command is issued to the HDD device but the result is an erro No response to the self-diagnostic command 3004 • HDD defective from the ASIC to the HDDs Self-diagnostic Error: NIC • Network interface board defective The network interface board returned an •...
  • Page 65 Service Call Conditions For more details about this SC 833, SC834 error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. The additional error codes (0F30, 0F31, etc.
  • Page 66 4. Troubleshooting Wireless LAN error 4 • Wireless LAN card defective An error was detected on the wireless LAN card (802.11b or Bluetooth). • PCI connector (to the mother board) loose USB I/F Error • Bad USB card connection The USB driver is not stable and caused an error.
  • Page 67 Service Call Conditions During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute • HDD defective normally while data was being written to the HDD. HDD access error HDD responded to an error during operation for a •...
  • Page 68 4. Troubleshooting replace the HDD and initialize with SP5832. stored, or the data read from the media is Note: If you turn off the machine while the defective. HDD is being accessed, this can damage the HDD. HDD mail receive data error The machine detected that the HDD •...
  • Page 69 Service Call Conditions Note: The source of this error is the Data Overwrite Security Unit B660 running from an SD card. Log data abnormal • Software error. Update the firmware An error was detected in the handling of the log data at power on or during •...
  • Page 70 4. Troubleshooting The software performs an unexpected function. However, unlike SC990, Software defective, re-boot*1 recovery processing allows the program to continue. *1: In order to get more details about SC990 and SC991: 1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors.

  • Page 71: Error Messages

    Error Messages Error Messages Here is a list of common error messages, a description of the problems, and their solutions. This is just a reference information. 1st/2nd Message Problem/Solution Cannot check, Signal in Ad hoc Disable Ad hoc in the Comm. Mode settings. Duplexing prohibited from specified tray.
  • Page 72 4. Troubleshooting 1st/2nd Message Problem/Solution The paper output tray cover or the rear cover is open, or both covers are open. Close Rear/Paper Exit Cover • Check the covers, make sure they are closed. DHCP has been enabled to assign network addresses of: IP address, subnet mask, gateway address.
  • Page 73 Error Messages 1st/2nd Message Problem/Solution Machine failed to access IEEE 802.11a/g board. Hardware Problem, Wireless Card • Confirm that the board is installed correctly. Machine has received spurious data. Invalid Data, Power Off On • Turn the printer off/on. The invalid password was entered and Locked Print or Saved File Print is not applicable.
  • Page 74 4. Troubleshooting 1st/2nd Message Problem/Solution Requested paper size does not match dial setting on the paper Press # to continue/ Paper Size:, Paper tray. Type: • Press [#] to start printing. Proxy user name and password are incorrect. Proxy User Name, Password error •...
  • Page 75 Error Messages 1st/2nd Message Problem/Solution Paper is jammed in the specified input paper tray. • Remove paper from the input paper tray. Remove Misfeed Paper Tray/ Pull out Tray • Reload paper. • Open and close front cover to extinguish message. The standard output tray is full.
  • Page 76 4. Troubleshooting 1st/2nd Message Problem/Solution Authentication from the SD card failed. SD authentication failed • Turn the machine off/on. SD card not set, Contact admin. The SD card for DOS is not set. This message confirms that no ID has been entered. Enter SSID not entered correct ID Supply order...

  • Page 77: General Troubleshooting

    General Troubleshooting General Troubleshooting Image Adjustment Registration Adjustment The registration is adjusted in the user mode (“Maintenance-Registration”). For details, see the Printer Reference operation manual. Parallelogram Image Adjustment Do the following procedure if a parallelogram is printed while adjusting the printing registration using a trimming pattern.
  • Page 78 4. Troubleshooting • The "CN" numbers describe the connector number on the engine board. Component Condition Symptom The Paper Jam indicator will light whenever a Open print is made. 5-25 Paper Exit The Paper Jam indicator lights even if there is Shorted no paper.
  • Page 79 General Troubleshooting • The "CN" numbers describe the connector number on the engine board (except for the main switch). Component Condition Symptom Open The machine does not turn on. 103-1.3 (PSU 120V) Main TAB1, TAB2 (PSU 230V) Shorted The machine does not turn off. The Front Cover Open message is not Open displayed even if the front cover is...

  • Page 80: Skew Adjustment

    4. Troubleshooting Fuse Current Voltage 3.15 A AC 220V-240V 4.0 A DC 5V 5.0 A DC 5V 6.3A DC24V Skew Adjustment Follow the instructions in this flowchart to correct image skew. Streaks in the Sub Scan Direction If you see streaks or lines at a regular interval in the sub scan direction: 1.

  • Page 81: Miscellaneous Problems

    General Troubleshooting Interval Width (approx.) Check: 94 mm OPC Drum (diameter 30 mm) 50 mm Transfer Roller (diameter 16 mm) 105 mm Fusing Roller (diameter 33 mm) 100 mm Pressure Roller(diameter 32 mm) Miscellaneous Problems Here is a summary of some problems, what causes them, and how they can be solved. Problem Probable Cause/Solution Black spots at approximately 94 mm...
  • Page 82 4. Troubleshooting...

  • Page 83: Service Tables

    5. Service Tables Service Program Mode • Before calling for service, first, confirm that there is no print data in the printer buffer (the Data-in LED should not be lit or blinking). If the LED is blinking, this means there is data in the buffer. Wait until all data has been printed.

  • Page 84: Exiting Service Mode

    5. Service Tables 1. With the machine on, press [] [] together and hold them down for about 5 sec. 2. Press [Enter]. "1. Service Menu" appears on the screen. Setting a Service Program 1. Enter the service program mode as explained above. 2.

  • Page 85: Printer Controller Service Mode

    Printer Controller Service Mode Printer Controller Service Mode Bit Switch Programming 1. Enter the sp mode, select “Service Menu”, then press [Enter] twice. 2. Select #1, #2, #3, or #4 for the desired bit switch, then press [Enter]. • [] []: Move to the next switch. 3.
  • Page 86 5. Service Tables Enable: The machine prints all RPCS and PCL jobs with a border on the edges of the printable area. 1001 Bit Switch 002 Bit Switch 2 bit 0 bit 1 bit 2 bit 3 [PCL5e/c,PS]: PDL Auto Switching 0: Enable 1: Disable Disabled: The MFPs ability to change the PDL processor mid-job.
  • Page 87 Printer Controller Service Mode bit 6 bit 7 1001 Bit Switch 004 Bit Switch 4 DFU 1001 Bit Switch 005 Bit Switch 5 bit 0 bit 1 bit 2 bit 3 [PS] PS Criteria Pattern3 Pattern1 Change the number of PS criterion used by the PS interpreter to determine whether a job is PS data or not.
  • Page 88 5. Service Tables 1004 Print summary Prints the service summary sheet (a summary of all the controller settings). 1005 Disp Version Displays the version of the controller firmware.

  • Page 89: Printer Engine Service Mode

    Printer Engine Service Mode Printer Engine Service Mode Service Mode Table Notation What it means Example: [-9 to +9/+3.0/0.1 mm step]. The setting can be adjusted in the range ±9, value reset to +3.0 after an NVRAM reset, and the value [range/default/step] can be changed in 0.1 mm steps with each key press.
  • Page 90 5. Service Tables 1002 002 2nd Tray 1002 003 3rd Tray 1002 004 Bypass Tray 1002 005 Duplex Regist sag Registration Buckle Adjustment 1003 Adjusts the relay clutch timing at registration. Relay clutch timing determines the amount of paper buckle at registration. (A "+" setting causes more buckling.) 1003 001 Cassette [–8 mm to+8 mm/0/2 mm step]...
  • Page 91 Printer Engine Service Mode Selects the number of rotations for the bypass feed roller when the paper type is set for "Transparencies". Change this setting to "2" if jams occur frequently when feeding transparencies from the bypass tray. 1 = 1 rotation, 2 = 2 rotations Fusing Start DFU [Roller Turn / Normal] Roller Turn: Warms up the fusing unit for 20 sec.
  • Page 92 5. Service Tables 1914 [Nip Measure] Fusing Nip Width Measurement [0 or 1 / 0 /-] Measure Exe. 0: Not execute, 1: Execute 1914 001 Performs the nip width measurement. This is for by-pass tray and used OHP type. SP2-xxx: Drum Charge Rol Bias DFU 2001 Adjusts the voltage applied to the charge roller for printing.
  • Page 93 Printer Engine Service Mode Thermistor Adj DFU Thermistor Adjustment If this is "Yes", the machine automatically adjusts the charge roller voltage and transfer 2910 current in response to the temperature in the machine. [Yes/ No] Waste Toner Cnt Used Toner Count 2980 Displays the waste toner count.
  • Page 94 5. Service Tables TonerEndJudg This SP code determines whether the machine disables printing when the machine detects toner end. • Even when toner end is detected, there is a small amount of toner left in the AIO. If a user wants to print with the AIO until all toner is used up, then set this SP to 1. But 3927 then, there is no toner end detection, and the user must watch the print quality and change the AIO when prints become too pale.
  • Page 95 Printer Engine Service Mode Time Difference Sets the time clock for the local time. This setting is done at the factory before delivery. The setting is GMT expressed in minutes. [–1440 to 1440 / - / 1 min.] Japan: +540 (Tokyo) NA: -300 (NY) EU: +60 (Paris) CH: +480 (Peking)
  • Page 96 5. Service Tables If the time change is not a whole number (1.5 hours for example), digit 8 should be 3 (30 minutes). Enables/disables the settings for 002 and 003. [0 to 1/1] Setting 0: Disable 1: Enable Rule Set (Start) The start of summer time.
  • Page 97 Printer Engine Service Mode Switches the control call on/off for the paper supply. 0: Off, 1: On 5507 001 Paper Supply Ala(rm) 0: No alarm. 1: Sets the alarm to sound for the specified number transfer sheets for each paper size (A3, A4, B4, B5, DLT, LG, LT, HLT) When switched on this function informs the @Remote supply center that the maintenance kit requires...
  • Page 98 5. Service Tables 002 Service Parts Near End Call [0 or 1 / 0 / 1] 0: OFF 1: ON 003 Service Parts End Call 004 User Call 006 Communication Information Test Call [0 or 1 / 1 / 1] 0: OFF 1: ON 007 Machine Information Notice 008 Alarm Notice [0 or 1 / 0 / 1] 0: OFF 1: ON...
  • Page 99 Printer Engine Service Mode Initializes the system defaults and interface settings (IP addresses also), the SmartNetMonitor for Admin settings, 5801 011 WebStatusMonitor settings, and the TELNET settings. (NCS: Network Control Service) 5801 014 DCS Setting Initializes the DCS (Delivery Control Service) settings. 5801 015 Clr UCS Setting Initializes the UCS (User Information Control Service) settings.
  • Page 100 5. Service Tables 5803 007 Destination 5803 008 AIO UnitSet AIO Unit 5803 009 Fuser Temp Error Fuser Temperature Error 5803 010 Toner End Sens Toner end sensor 5803 011 Paper Full Sens Paper Overflow Sensor 5803 013 Regist Sens Registration Sensor 5803 014 Exit Sens...
  • Page 101 Printer Engine Service Mode 5803 037 Tray3 PSize Paper size switch, 2nd Opt. Paper Tray 5803 038 Duplex Cover Duplex Unit cover switch 5803 039 Duplex UnitSet Duplex Unit 5803 040 Dplx Ent Sens Duplex Entrance Sensor 5803 041 Dplx Exit Sens Duplex Exit Sensor 5803 042 Dplx Turn Sens...
  • Page 102 5. Service Tables 5804 021 Transfer minus 5804 022 Bank1 Motor Paper Tray Motor-1st Opt. Paper Tray 5804 024 Bank2 Motor Paper Tray Motor-2nd Opt. Paper Tray 5804 026 No2 CL Paper Feed Clutch-2nd Opt. Paper Tray 5804 027 No3 CL Paper Feed Clutch-3rd 5804 028 Dplx Mt Normal...
  • Page 103 Printer Engine Service Mode 0: OFF (Remote service off) 2: Network (@Remote remote service on) CE Call Performs the CE Call at the start or end of the service. [0 or 1 / 0 / 1 /step] 5816 002 0: Start of the service 1: End of the service NOTE: This SP is activated only when SP 5816-001 is set to "2".
  • Page 104 5. Service Tables [0 or 1 / 0 / – ] 0: Disabled 1: Enabled @Remote Service 1 Enables/disables @Remote service. 5816 012 [0 or 1 / 1 / – ] 0: Disabled, 1: Enabled RCG-C Registed This SP displays the embedded RCG installation end flag. 5816 021 0: Installation not completed 1: Installation completed...
  • Page 105 Printer Engine Service Mode This SP sets the address of the proxy server used for communication between embedded RCG-N and the gateway. Use this SP to set up or display the customer proxy server address. The address is necessary to set up embedded RCG-N. Note: The address display is limited to 128 characters.
  • Page 106 5. Service Tables The period of the certification has expired and new request for an update is being sent to the GW URL. A rescue update for certification has been issued and a rescue certification setting is in progress for the rescue GW connection. The rescue certification setting is completed and the GW URL is being notified of the certification update request.
  • Page 107 Printer Engine Service Mode 5816 069 CERT Up ID The ID of the request for certification. 5816 083 Firm Up Status Displays the status of the firmware update. This setting determines if the firmware can be updated, even without the HDD installed. 5816 084 Non-HDD Firm Up 0: Not allowed update...
  • Page 108 5. Service Tables Executes manual polling. Cumin periodically polls the @Remote Gateway by HTTPS. This is called "center polling". Use this SP at any time to poll the @Remote supply center. Regist Status Displays a number that indicates the status of the @Remote service device. 0: Neither the registered device by the embedded RCG nor embedded RCG device is set.
  • Page 109 Printer Engine Service Mode Register Result Displays a number that indicates the registration result. 0: Succeeded 2: Registration in progress 3: Proxy error (proxy enabled) 5816 207 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error 7: Certification update error 8: Other error...
  • Page 110 5. Service Tables -2392 Parameter error -2393 External RCG not managed -2394 Device not managed -2395 Box ID for External RCG is illegal -2396 Device ID for External RCG is illegal -2397 Incorrect ID2 format -2398 Incorrect request number format 5816 209 Instl Clear Releases the machine from its embedded RCG setup.
  • Page 111 Printer Engine Service Mode Downloads the content of a flash memory card to the NVRAM on the control board. Network This machine supports both Internet Protocols IPv4 and IPv6. IPv6 is the next generation 5828 protocol designed by the IETF to replace IPV4. IPv6 adds many improvements such as routing and network auto-configuration.
  • Page 112 5. Service Tables 5828 069 JobSpool Protocl This SP determines whether job spooling is enabled or disabled for each protocol. This is a 8-bit setting. 0: LPR/ 1: FTP (Not Used)/ 2: IPP/ 3: SMB/ 4: BMLinks (Japan Only)/ 5: DIPRINT/ 6: Reserved (Not Used)/ 7: Reserved (Not Used) Disables or enables Telnet operation.
  • Page 113 Printer Engine Service Mode This SP is the IPv6 gateway address referenced on the Ethernet or wireless LAN (802.11b). The IPv6 address consists of a total 5828 158 IPv6 Gateway 128 bits configured in 8 blocks of 16 bits each. These notations can be abbreviated.
  • Page 114 5. Service Tables Initializes the hard disk and clears all data. Use this only if there is a hard disk error. Prog Checksum 5837 Displays the checksum for the engine firmware. 5840 IEEE 802.11b Channel Max Sets the maximum range of the bandwidth for the wireless LAN. This bandwidth setting 5840 006 varies for different countries.
  • Page 115 Transfer Rate Sets the speed for USB data transmission. [Full Speed or Auto Change] Vendor ID Sets the vendor ID: Initial Setting: 0x05A Ricoh Company [0x0000 to 0xFFFF/1] (DFU) Product ID Sets the product ID. [0x0000 to 0xFFFF/1] (DFU) Device Release No.
  • Page 116 5. Service Tables 5845 022 InstantTrans Off Switches instant transmission off/on. [0 to 1/1/1] 0: Off. Instant transmission not possible with network setting errors. 1: On. Instant transmission possible with network setting errors. Note: • The machine will continue to transmit over the network, even if the network settings are incorrect.
  • Page 117 Printer Engine Service Mode Japan Only --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Complexity Opt1 Use this SP to set the conditions for password entry to access the local address book. Specifically, this SP limits the password entry to upper case and sets the length of the password.
  • Page 118 5. Service Tables Note: This SP does not normally require adjustment. It is enabled only after the system administrator has set up a group password policy to control access to the address book. Complexity Opt 4 Use this SP to set the conditions for password entry to access the local address book. Specifically, this SP limits the password entry to symbols and defines the length of the 5846 065 password.
  • Page 119 Printer Engine Service Mode 1: Transmission 1 by 1 2: Periodic transmission Installation Date 5849 Displays or prints the installation date of the machine. Determines whether the installation date is printed on the printout for the total counter. [0 to 1/1] 5849 002 Switch to Print 0: OFF (No Print)
  • Page 120 5. Service Tables Erases all debug logs on the SD Card. If the card contains only debugging files generated by an event specified by SP5858, the files are erased when SP5857 010 or 011 is executed. To enable this SP, the machine must be cycled off and on. FreeSpaceonSD 5857 013 Displays the amount of space available on the SD card.
  • Page 121 Printer Engine Service Mode 5859 006 Key 6 5859 007 Key 7 5859 008 Key 8 5859 009 Key 9 5859 010 Key 10 5860 SMTP/POP3/IMAP 5860 002 SMTP SW Port No. Input the SMTP server port number SMTP authentication enable/disable. [0-1/0/2] 5860 003 SMTP Auth Encryp...
  • Page 122 5. Service Tables 5860 SMTP/POP3/IMAP 2: IMAP4 3: SMTP If POP before SMTP is enabled, then you can use this SP to enable or disable encryption mode for POP authentication. [0-2/0/1] 5860 013 POP Auth Encrypt 0: Automatic 1: No encryption 2: Encrypt 5860 014 POP Srv Port No.
  • Page 123 Printer Engine Service Mode 5860 SMTP/POP3/IMAP MDN Res RFC2298 Determines whether RFC2298 compliance is switched on for MDN reply mail. 5860 021 [0 to 1/1] 0: No 1: Yes SMTPAut FieldRep Determines whether the FROM item of the mail header is switched to the validated account after the SMTP server is validated.
  • Page 124 5. Service Tables [0to1/0/1] 5869 RAM Disk Setting This SP enables and disables email sending and receiving. This setting determines the size of the RAM disk (MB) that the machine uses to manage email sending and receiving. [0 to 1/0/1] 5869 001 0: Use.
  • Page 125 Printer Engine Service Mode The setting of this SP allows or prohibits updating the ROM. 0:Yes, 1:No SD GetCounter This SP outputs a text file ( .txt) that lists the counts for the application SD card inserted 5887 into the SD service slot. Before executing this SP, you must first create a folder entitled "SD_COUNTER"...
  • Page 126 5. Service Tables 10: Horizontal Stitch 11: Checker Flag Plug / Play Sets the brand name and the production name for Windows Plug & Play. This information 5907 is stored in NVRAM. If the NVRAM is defective or has been replaced, these names should be registered again.
  • Page 127 Printer Engine Service Mode • In order for the PM alerts to display both SP5930 001 and SP5930 002 must be set to "Yes". Pcon. Life Alert This SP switches the near-end and end alerts on/off for the service life of the OPC (not toner), based on the accumulated operation time of the main motor.
  • Page 128 5. Service Tables Displays the total number of service calls that have occurred. 7401 SC Counter Display range: 0000 to 9999 7403 Latest10SCLog 7403 001 Latest 7403 002 Latest 1 7403 003 Latest 2 7403 004 Latest 3 7403 005 Latest 4 Displays the most recent service calls successive groups of 10.
  • Page 129 Printer Engine Service Mode Off-RegistBypass Off-Regist Tray1 Off-Regist Tray2 Off-Regist Tray3 Off-RegistDuplex On-Regist SN Off-Exit SN On-Exit SN Off-Duplx Exit On- Duplx Exit Off-Dup Inverter On- Dup Inverter Off-Duplex Exit On- Duplex Exit 7506 Paper Size 7506 006 A5 LEF 7506 044 HLT LEF 7506 133...
  • Page 130 5. Service Tables Displays the copy jam history in groups of 10, starting with the most recent 10 jams. Display contents are as follows: CODE is the SP7-504-nnn number. SIZE is the ASAP paper size (hexadecimal). TOTAL is the total jam error count (SP7-003) DATE is the date the jams occurred.
  • Page 131 Printer Engine Service Mode Displays the PM counter. This is not a page counter. It estimates the page count using the engine rotation cycle count. It counts up one page when the engine has made the average number of rotations that is required for one page of a three-page job. 7803 001 Paper 7803 002...
  • Page 132 5. Service Tables 7901 003 Location 7910 ROM No. 7910 001 System 7910 002 Engine 7910 013 Duplex 7910 018 7910 132 Netware Opt. 7910 150 RPCS 7910 151 7910 158 7910 159 PCLXL 7910 180 FONT 7910 181 FONT1 7910 182 FONT2 7910 183...
  • Page 133 Printer Engine Service Mode 7910 001 System 7910 002 Engine 7910 013 Duplex 7910 018 7910 132 Netware Opt. 7910 150 RPCS 7910 151 7910 158 7910 159 PCLXL 7910 180 FONT 7910 181 FONT1 7910 182 FONT2 7910 183 FONT3 7910 200 Factory...
  • Page 134 Identification number of the machine (Model Name) 7931 002 Version Cartridge version number Displays the OEM brand 7931 003 Brand ID 1: Ricoh Displays the area ID 1: DOM (Japan 7931 004 Area ID 2: NA (North America) 3: EU (Europe)
  • Page 135 Printer Engine Service Mode • However, only 10 bytes can be used to communicate with the controller, so the 16 bytes are truncated to 10 bytes. Displays "0" to "100" (the percentage of toner remaining in the 7931 012 Remaining Toner cartridge) N: Toner near end 7931 013...
  • Page 136 5. Service Tables • This is information on the AIO ID Chip so if the cartridge is not installed, if the AIO is not set properly, or if the front door is open, no value will be displayed because the machine cannot communicate with the AIO. 7932 001 ConductorTime The is the same information retrieved with SP7931 (see 7931...
  • Page 137 Printer Engine Service Mode What It Means Toner near-end Toner end Used toner end OPC service life near-end OPC service life end This is the same type of information read with SP7931 005 from the AIO ID Chip for the cartridge presently installed in the machine.
  • Page 138 5. Service Tables • The value is read from the AIO ID Chip. • The number displayed indicates as a percentage the amount of time remaining for the OPC based on the number of drum rotations. • If the cartridge is not installed, if the AIO is not set properly, or if the front door is open, no value will be displayed because the machine cannot communicate with the AIO.
  • Page 139 Printer Engine Service Mode 8387 O:2-2-01 • When the A3/DLT double count function is switched on with SP5104, 1 A3/DLT page is counted as • When several documents are merged for a print job, the number of pages stored are counted for the application that stored them.
  • Page 140 5. Service Tables These SPs count by binding and combine, and n-Up settings the number of pages processed for printing by Other applications [0 to 9999999/0/1] 842x 1 Simplex> Duplex 842x 4 Simplex Combine 842x 5 Duplex Combine 842x 6 2>...
  • Page 141 Printer Engine Service Mode 844x 2 844x 3 844x 4 844x 5 844x 6 844x 7 844x 8 844x 9 844x 10 Full Bleed 844x 254 Other (Standard) 844x 255 Other (Custom) • These counters do not distinguish between LEF and SEF. 2-2-08 Printed Pages/Paper Tray 8451...
  • Page 142 5. Service Tables T:2-2-09 Printed Pages/Paper Type [0 to 9999999/0/1] These SPs count by paper type the number pages printed by all applications. • These counters are not the same as the PM counter. The PM counter is based on 8461 feed timing to accurately measure the service life of the feed rollers.
  • Page 143 Printer Engine Service Mode 852x 3 Staple 852x 4 Booklet 852x 5 Z-Fold 852x 6 Punch 852x 7 Other • If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still counted. •...
  • Page 144 5. Service Tables 3-0-03 Pixel Coverage Ratio 8781 This SP displays the count for the number of toner bottles used. The count is done based on the assumption that one toner bottle yields about 1,000 printed pages. 3-0-05 Toner Remain This SP displays (as a percentage) the amount of toner remaining.
  • Page 145 Printer Engine Service Mode [0 to 9999999] 8891 3-2-07 Coverage Display (Current) 8901 3-2-08 Coverage Display (Previous) 8911 3-2-09 Coverage Display (Before Previous) 3-2-10 Dot Coverage Count Total 8921 These counters count the percentage of dot coverage for K toner. (This machine uses only black toner) 8921 001 Coverage (%):BK...
  • Page 146 5. Service Tables 8941 009 PM Unit End Total down time due to toner end. AdminCounter Machine Administration Counter This SP displays the counts for the items listed below. Use this SP as a quick reference to 8999 see the total counts of the corresponding SP codes listed below. Note: This machine supports K printing only, so the counts for 015 and 017 are identical.

  • Page 147: Firmware Update

    Firmware Update Firmware Update • Never turn off the machine while downloading the firmware. Type Of Firmware The table lists the firmware programs used by the machine. All programs can fit on one SD card. Program What It Updates Engine Printer engine control Network DocBox Document server firmware...

  • Page 148: Machine Firmware Update

    5. Service Tables Upload/Download In this service manual, "upload" and "download" have these meanings: • Upload: Copying data from the printer to the SD card • Download: Copying data from the SD card to the printer Network Connection A print job sent to the machine during firmware update will interrupt the procedure. Before you start the firmware update procedure tell the operator: •...
  • Page 149 Firmware Update • The first selection "Engine" will appear about 1 min. after switching the power on. 6. Scroll to the program to upgrade, then press [#Enter]. 7. Press the [Online] to start the upgrade. You will see a series of messages. If you selected "Engine", for example", you would see: ROM Update *****************...

  • Page 150: Nvram Data Upload/Download

    5. Service Tables NVRAM Data Upload/Download Uploading NVRAM Data Follow this procedure to upload the NVRAM data to an SD card. • If the NVRAM data cannot be uploaded successfully before NVRAM replacement, you must manually input the required settings after the NVRAM has been replaced. For this reason, you should always print an SMC report before NVRAM replacement.

  • Page 151: Downloading Nvram Data

    NVRAM Data Upload/Download 9. Push [#Enter]. 10. You will see "Processing". Then when you see "result=OK" the NVRAM data has been uploaded successfully. This procedure creates an NVRAM folder on the SD card with one file that holds the NVRAM data. The file name is the serial number and the file extension is *.nv.
  • Page 152 5. Service Tables 3. Remove the SD card slot cover. 4. Insert the SD card into Slot 2. 5. Turn on the main power switch. 6. Enter the SP mode and do SP5825 (NVRAM Download). 7. Push [#Enter]. <NVRAM Download> execute? 8.

  • Page 153: Sd Card Application Move

    SD Card Application Move SD Card Application Move Overview The service program "SD Card Appli Move" (SP5873) moves application programs from one SD card to another. Obey these precautions during the SD Card Appli move procedure: • The authentication data is moved with the application program from an SD card to the other SD card. Authentication fails if you try to use the SD card after you move the application program from this card to another SD card.

  • Page 154: Undo Exec

    5. Service Tables 2. Remove the SD card slot cover. 3. Insert the original SD card with the application in Slot 2. 4. Insert the SD card to receive the application in Slot 1. 5. Turn on the main power switch. 6.
  • Page 155 SD Card Application Move 3. Insert the SD card that currently holds the application in Slot 1. 4. Insert the original SD card to receive the restored application in Slot 2. 5. Turn on the main power switch. 6. Enter the SP mode and do SP5873 "Undo Exec." 7.

  • Page 156: Controller Self Test At Power-On

    5. Service Tables Controller Self Test at Power-On There are two types of self-diagnostics for the controller: • Power-on self-diagnostics: The machine automatically starts the self-diagnostics just after the power has been turned on. • SC detection: The machine automatically detects SC conditions at power-on or during operation. The following flowchart shows flow of the power-on self-diagnostic test.

  • Page 157: Menu Mode

    Menu Mode Menu Mode There are two menu modes: • User menu mode • System administrator menu mode To enter and use the user menu mode: 1. Press [Menu] 2. Press [] or [] to scroll through the menu listing. 3.
  • Page 158 5. Service Tables 1st Level 2nd Level Locked Print Print One File Print All Files Delete One File Del. All Files Error File(s) Hold Print Print One File Print All Files Delete One File Del. All Files Error File(s) Stored Print Print One File Print All Files Delete One File...
  • Page 159 Menu Mode 1st Level 2nd Level PCL Config. Page PS Config. Page PDF Config. Page Hex Dump Maintenance Image Density Registration Curl Prevention Del. All Temp Del. All Stored HD Format Date/Time [Network Security] Key Repeat Panel Key Sound Warm-Up Beeper [Menu Protect] [List Print Lock] [Ppr.
  • Page 160 5. Service Tables 1st Level 2nd Level Memory Overflow Copies Printer Lang Sub Paper Size Page Size Edge-Edge Print Def. Print Lang. Blank Pages Rotate 180 Deg. Energy Saver Auto Reset Time Auto Del. Temp Auto Del. Stored Memory Usage Unit of Measure Edge Smoothing Toner Saving...
  • Page 161 Menu Mode 1st Level 2nd Level [USB Speed] Fixed USB Port PCL Menu Orientation Form Lines Font Source Font Number Point Size Font Pitch Symbol Set Courier Font Ext. A4 Width Append CR to LF Resolution PS Menu Data Format Resolution PDF Menu PDF: Change PW...

  • Page 162: Controller Board Dip Switches

    5. Service Tables Controller Board DIP Switches The controller board DIP switches must always be set as shown below. Controller Board Default DIP SW Settings DIP SW Setting • Do not change these settings.

  • Page 163: Card Save Function

    Card Save Function Card Save Function Overview Card Save: • The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.
  • Page 164 5. Service Tables 2. Insert the SD card into the service slot (lower) of the controller board. Then turn the power ON. • To determine which slot is the service slot, please see the service manual. 3. Enter SP mode. 4.

  • Page 165: Error Messages

    Card Save Function 15. Change the Bit Switch Settings back to the default 00000000. 16. Remove the SD card after main power switch is turned off. Error Messages Card Save error messages: • Init error: A card save process (i.e. card detection, change to kernel mode) failed to initialize. •...
  • Page 166 5. Service Tables...

  • Page 167: Details

    6. Details Overview Mechanical Component Layout 1. Laser unit 9. Registration roller 2. Cartridge (AIO-type) 10. Transfer roller 3. Charge roller 11. Drum 4. Development roller 12. Pressure roller 5. By-pass feed tray 13. Hot roller 6. By-pass feed roller 14.

  • Page 168: Paper Path

    6. Details Paper Path [A] Optional duplex unit [B] Standard paper tray unit [C] Optional paper tray unit...

  • Page 169: Board Structure

    Board Structure Board Structure Block Diagram The engine board controls all the mechanical components. The printer controller board connects to the engine board through a PCI bus. • The IEEE 802.11a/g Interface Unit (M344) and Gigabit Ethernet Board (G874) cannot be installed at the same time.
  • Page 170 6. Details • CPU. The central processing unit that controls the operation of the controller board. • SD Card Slot. Service slot for firmware version updates, moving applications to other SD cards, and downloading/uploading NVRAM contents. • SDR SDRAM. The image memory for the printer functions where image compression, image rotation and other operations are done.

  • Page 171: Printing Process

    Printing Process Printing Process Overview 1. Drum Charge: The charge roller gives the drum a negative charge. 2. Laser Exposure: A laser beam writes the print data on the drum. 3. Development: The development roller moves toner to the latent image on the drum surface. 4.

  • Page 172: Laser Exposure

    6. Details Laser Exposure Overview 1. LD unit 7. Synchronization detector 2. Laser shutter 8. Toroidal lens 3. Shield glass 9. 1st mirror 4. Polygon mirror 10. 2nd mirror 5. F-Theta lens 11. Detector mirror 6. Drum • Synchronization detector: The 1st mirror, 2nd mirror, and the detector mirror reflect the beam from the LD unit to the synchronization detector.
  • Page 173 Printing Process After you replace the LD unit, adjust its position (see Replacement and Adjustment). The thermistor next to the laser unit (not shown) checks the temperature inside the machine. The machine automatically corrects the charge roller and transfer voltages for this temperature. Automatic Power Control (APC) The LD driver on the LD drive board automatically controls power for the laser diodes.
  • Page 174 6. Details LD Safety Mechanisms Laser Safety Switch There are safety switches on the front and rear covers. These switches stop the laser while the cover is open. If the user opens one of these covers, the +5VLD power to the laser diodes is stopped. Laser Shutter...

  • Page 175: Cartridge Overview

    Printing Process The laser shutter [A] is for back-up safety. If the switches do not work, the +5VLD power gets to the laser diodes if the cover is open. The laser shutter cuts the laser beam when the front cover is open. Cartridge Overview 1.

  • Page 176: Drum Charge

    6. Details Drum Charge [A] Charge roller [B] Cleaning pad The charge roller [A] gives the drum surface a negative charge of approximately –900 V. The cleaning pad [B] touches the charge roller to clean the surface. Development Toner Supply and Development 1.

  • Page 177: Toner Density Control

    Printing Process 2. Agitator 6. Doctor blade 3. Pre-doctor blade 7. Reverse roller 4. Development roller 8. Developer tank Toner Supply The agitator [2] mixes toner and sends it to the development roller. Development Unit This machine uses a one-roller development system. The high voltage supply applies -700V to the development roller.

  • Page 178: Toner End Detection

    6. Details When the toner on the development roller decreases, the circulating region [C] gets smaller to let more toner get to the development roller. When the toner on the development roller increases, the circulating region [C] gets bigger to let less toner get to the development roller.

  • Page 179: Main Motor Rotation Count

    Printing Process Toner End Sensor [A] Toner tank [B] Toner end sensor The toner end sensor detects toner near-end by the voltage output. When the output from the toner end sensor is below a given level, the machine displays “Low on Toner”. After toner near-end, the machine can print approximately 200 additional pages.

  • Page 180: Toner Overflow Prevention

    Why is this feature disabled? Ricoh does not support the practice of refilling old AIOs with fresh toner, so the feature is disabled by default. But if field service stations know that this practice occurs in their region, or they know a customer who is doing this, then they can enable the feature.
  • Page 181 This condition will occur if an old AIO is refilled with toner. The grey area "Ready". in the diagram is marked ‘out of guaranteed range’ because Ricoh cannot guarantee the operation of the machine if an old AIO is refilled with toner.
  • Page 182 6. Details Toner is exhausted (200 pages after the toner end sensor detects near “Replace Print end), or the toner overflow prevention mechanism is triggered (based on Cartridge” remains in Ì main motor rotation). Printing cannot continue and "Replace Print the display Cartridge"...
  • Page 183 Paper Feed Paper Feed Overview 1. Registration Roller 6. Friction pad 2. Relay Roller 7. Feed roller 3. By-pass feed roller 8. Paper tray 4. By-pass friction pad 9. Remaining paper sensors (1 and 2) 5. Paper end sensor Paper Tray Paper Feed System: Feed roller and friction pad Paper Lift Mechanism:...

  • Page 184: Paper Tray

    6. Details Paper Detection: By-pass tray paper sensor Paper Size Detection: None Tray Capacity: 100 sheets Paper Tray Tray Extension The user can extend the tray manually to hold paper longer than A4/Letter size. To use longer paper: • Release the two locks [A] •...
  • Page 185 Paper Feed Paper Lift When the user puts the tray [A] in the machine, the bottom plate [B] lifts as follows. • The slopes on the guide blocks [C] on the machine lift the tray arms [D] up. • The springs [E] between the tray arms and bottom plates lift the plate. •...
  • Page 186 6. Details 7. Feed roller 9. Remaining paper sensors (1 and 2) 8. Paper tray The friction pad cannot be adjusted. The machine makes a paper buckle at the registration roller to correct paper skew. The paper buckle can be adjusted with engine SP 1003. Paper Size Detection [A] Paper size switch [B] Paper size dial...
  • Page 187 Paper Feed Size HLT SEF Paper End Detection When there is no paper in the tray, the feeler [A] falls into the cutout in the bottom plate, and the paper end sensor comes on.
  • Page 188 6. Details Remaining Paper Detection Remaining paper is detected by the combination of the remaining paper sensor signals. The signals from the sensors indicate whether there are 500, 450, 250, or 50 sheets remaining. [A] Remaining paper sensor 1 [B] Remaining paper sensor 2 Amount of paper Rem.

  • Page 189: By-Pass Tray

    Paper Feed By-pass tray The by-pass paper sensor [A] detects when paper is placed on the tray. The CPU energizes the by-pass clutch [B]. Then the by-pass feed roller [C] starts to feed paper to the registration roller [D] through the relay roller [E]. The by-pass feed roller shaft has two cams Ê, Ë.

  • Page 190: Image Fusing And Paper Exit

    6. Details Image Fusing and Paper Exit Overview 1. Paper exit roller 2. Hot roller strippers 3. Thermostat 4. Thermistor 5. Fusing lamp 6. Hot roller 7. Fusing pressure roller 8. Pressure spring 9. Fusing exit roller 10. Paper exit sensor...

  • Page 191: Fusing Drive

    Image Fusing and Paper Exit Fusing Drive The main motor [A] drives the fusing unit through a gear train. Fusing Entrance and Guide Shaft The entrance guide [A] is adjustable for paper thickness to prevent creasing. If creasing occurs frequently in the fusing unit, remove all screws (Ê Ë Ì) and slide the entrance guide to the right.

  • Page 192: Pressure Roller

    6. Details Pressure Roller To change the applied pressure (for example, if the customer complains of insufficient fusing), adjust the position of the pressure springs [B]. The factory setting for the spring position is at the top (minimum pressure). The envelope lever [A] is used by the operator to adjust the size of the gap between the pressure roller and hot roller.

  • Page 193: New Fusing Unit Detection

    Image Fusing and Paper Exit New Fusing Unit Detection There are two types of fusing unit: Service part, and Maintenance Kit part. Only the fusing unit in the maintenance kit has the detection mechanism. In the maintenance kit fusing unit, the looped wire on the fusing unit connector contains a fuse [A]. When power is switched on after installing a new fusing unit, the engine board detects the fusing unit through the looped wire.

  • Page 194: Fusing Temperature Control

    6. Details Fusing Temperature Control When the main switch turns on, the CPU turns on the fusing lamp using the soft start process. (The soft start process prevents the room lights from flickering.) The lamp stays on until the thermistor detects the standby temperature.
  • Page 195 Image Fusing and Paper Exit Condition Temperature ( Env. Feeder Postcard Bypass Thick Bypass >15 Plain, OHP Bypass Env. Bypass, Env. Feeder Postcard Bypass Thick Bypass Overheat Protection If the hot roller temperature becomes greater than 245 °C, the CPU cuts off the power to the fusing lamp. At this time, SC543 will be generated.

  • Page 196: Paper Exit

    6. Details Paper Exit [A] Paper overflow detection sensor [B] Paper exit sensor When the paper overflow detection sensor [A] is activated, the machine detects that the paper stack height has exceeded a certain limit and stops printing. The paper exit sensor [B] detects paper misfeeds. Energy Saver Mode When the machine is not being used, the energy saver feature reduces power consumption by switching off the fusing lamp.
  • Page 197 Image Fusing and Paper Exit • Any operation panel keys pressed...

  • Page 198: Controller Functions

    6. Details Controller Functions Meter-charge Counter Display When meter charge mode is switched on with SP5930-001, the meter-charge counter menu is the first item shown on the user menu: Menu: Counter (The “Sample Print” menu appears first when the meter-charge mode is switched off.) PM Warning Display When meter charge mode is switched on with SP5930, “Replace Maintenance Kit”...

  • Page 199: Basic Specifications

    7. Specifications Basic Specifications General Specifications Type Desktop Laser beam scanning & Electro photographic printing and Dual-component toner Technology development • 8 keys, 4 LEDs Operation Panel • 2-line display (2 lines x 16 characters/line) Resolution (dpi ) 1,200 x 600 dpi, 600 x 600 dpi, 300 x 300 dpi 36 ppm (A4 - SEF), 37 ppm (LT - SEF) Printing Speed Note: 36 ppm/37 ppm applies to both simplex and duplex printing.
  • Page 200 7. Specifications 15.5 kg / 34.2 lb. (without AIO) Std Tray 500 sheets (80g/m , 20lb) Standard Bypass tray 100 sheets (80g/m , 20lb) Input capacity Op. Paper Tray 500 sheets x 2 (80g/m , 20lb) 1600 sheets (80g/m , 20lb) Standard Tray Face Output capacity 250 sheets (A4/LT, 80g/m...

  • Page 201: External Options

    Basic Specifications 3) This yield number may change depending on the circumstances and printing conditions. 5 min (default) Environment Energy Star Mode Selectable: 1, 5, 15, 30, 45, 60, Off US: UL60950, CUL Safety Standard EU: CE Marking, TUV(EN60950) US: Energy Star Environmental Standard EU: BAM specifications Total counter...

  • Page 202: Paper Sizes

    7. Specifications Weight 1.7 kg or less, 3.75 lb or less Duplex Unit (G893) Paper Size A4 SEF-A5 SEF, LG SEF-A5 SEF Paper Weight 60-105g/m , 16-28 lb. Dimensions (w x d x h) 305.5 x 336.6 x 216.4 mm, 12.0 x 13.3 x 8.5 in. Weight 5.0 kg or less, 13.2 lb or less Printing Speed...
  • Page 203 Basic Specifications Envelope Env. Type Orient Size Std. Tray Opt. Tray Bypass Dup. Feed Com10 4 1/8” x 9 ½” Monarch 3 7/8” x 7 ½” 114 x 162 mm 162 x 229 mm DL Env 110 x 220 mm Custom Env.
  • Page 204 7. Specifications • The printable area may vary depending on paper size, printer language and printer driver settings. Envelopes...

  • Page 205: Operating Environment

    Basic Specifications Operating Environment North America: 120 V, 60 Hz Power Source Europe: 220-240 V, 50/60 Hz North America Main Unit Full System Maximum 930 W or less 960 W or less Power Consumption (North America) Printing 630 W or less 630 W or less Energy Saver 4.5 W or less...
  • Page 206 7. Specifications Data being received or processed or the printer is Flashing spooling Data being received or processed; more data coming Ready to print Suspend/ Green Resume Suspend No messages or error conditions requiring attention Error Printer requires service...

  • Page 207: Controller Specifications

    Controller Specifications Controller Specifications...

  • Page 208: Controller Board

    7. Specifications Controller Board 1. DDR DIMM I/F...

  • Page 209: Printing Functions

    Controller Specifications 2. Engine I/F 3. PCI Option 4. HDD I/F 5. USB Host I/F 6. USB I/F 7. LAN I/F 8. SD Card I/F (Slots x2) Printing Functions Job Spool Adjustment Registration Adjustment Image Density * With HDD Printer Drivers PostScript3 Windows Item...
  • Page 210 7. Specifications Reduce/Enlarge Centering Collate Layout (N-up) Poster Duplex Booklet1 Booklet2 (Magazine) Non-Reduction Booklet Punch Staple Front Cover Sheet Front and Back Cover Sheets Slip Sheet Chaptering (Page Layout) Chaptering (Single Page Insert) Chaptering (Page Block Insert) User Defined Pages Tab Stock Printing Mirror Image Print Negative Image Print...

  • Page 211: Supported Environments

    Controller Specifications Toner Saving Watermark Form Overlay Header/Footer Adjust image position Binding Margins User ID User Code Rotate Print Reverse Order Print Do not print Blank pages Edge to Edge Print Y*3: After Mac OSX10.2 Supported Environments Windows Environments Windows OS Type PCL5e PCL6...
  • Page 212 7. Specifications Standard Ed. Yes * Enterprise Ed. Yes * Datacenter Ed. Win Server Standard x64 Ed. Yes* Yes* Yes* Yes * 2003/2003R2 Enterprise x64 Ed. Yes* Yes* Yes* Yes * Datacenter x64 Ed. Web Ed. Ultimate Ed. Enterprise Ed. Vista Business Ed.

  • Page 213: Novell Netware

    Controller Specifications Mac OS X v.10.0.X is not supported. Plug-in function for "Sample Print", "Locked Print" and "User Code" is supported from Mac OS X 10.2 and later. Mac OS X v.10.2.0 is not supported. UNIX Environment Supported Platforms Network Installation Device Option Support* Sun Solaris 2.6 / 7 / 8/ 9 /10...

  • Page 214: Controller Interface Specifications

    7. Specifications SAP R/3 Environment 3.x or later (4.x = Supported, 3.x, 6.x = R/3 version Compatible) Platform Independent Supported PCL5e environment Latin 1(Western European), Latin 2 (Eastern Character Set European) Localization English only i.e: Input/Output Bin, Duplex, Stapling, Punching, Resolution, Collation, Supported features EconoMode/TonerSaving, Smoothing, Page Protect, Auto Tray Change/Opt Tray select...

  • Page 215: Supported Utilities

    Controller Specifications IEEE 1284 Interface (Option) Data Transmission Speed Compatible/Nibble/Byte/ECP mode Supported OS Windows 2000 /XP /Server2003, Mac OS Distance between devices 2.5m Wireless LAN Interface (Option) Data Transmission Speed 11 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps Protocol TCP/IP, IPX/SPX, SMB, AppleTalk Windows 2000/XP/Vista, Windows Supported OS Server2003/2003R2/2008, Mac OS...

  • Page 216: Optional Utilties

    7. Specifications Printer Utility for Mac YES* DeskTopBinderLite –SmartDeviceMonitor for Client Font Manager 2000 WebImageMonitor (embedded web server) *1Mac OS X v.10.0.x is not supported. *2Mac OS X v.10.2.0 is not supported Optional Utilties Utility Name Supported? DeskTopBinder Professional Web Smart Device Monitor...

  • Page 217: Machine Configuration

    Machine Configuration Machine Configuration System Components All the options listed below can be installed by the customer, except the Data Overwrite Security Unit. Main 36 ppm (A4 - SEF) Mainframe (36 / 37 ppm) M001 37 ppm (LT - SEF) Options Paper Feed Unit TK1030 G894...
  • Page 218 7. Specifications IEEE 802.11a/g interface Unit Type L M344 For NA IEEE 802.11a/g Interface Unit Type M M344 For EU Gigabit Ethernet Board Type A G874 VM Card Type K D354 Data Storage Card Type A G874 Data Overwrite Security Unit Type L M352 Must be installed by a technician.

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