Table of Contents
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Table of Contents
Related Manuals for VeriFone H5000
Summary of Contents for VeriFone H5000
- Page 1 H5000 Installation Instructions...
- Page 3 WEEE-Reg.-Nr. DE 58713050 © 2016 Verifone Corporation, all rights reserved. Verifone and the Verifone logo are regis- tered trademarks of Verifone Corporation. All other products or services which are referred to in this document, are trademarks, service marks, registered trademarks or registered service marks of the corresponding owners.
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Page 4: Table Of Contents
Preparing to take the device into operation ............31 Insert / change merchant card .................32 Connecting the device ....................35 Inserting the paper roll .....................40 Taking the device into operation ................41 Diagnosis ........................47 Extended diagnosis ....................47 Cleaning and maintenance ..................48 Security seal ......................49 Installation Instructions H5000... - Page 5 Technical eata ......................51 10.1 H5000 ........................51 10.2 Replacement paper roll (thermal paper) ..............52 Installation Instructions H5000...
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Page 6: Introduction
Notes on service Hotline If you have questions about the technology, operation and function of the device, please contact the hotline of your service provider Installation Instructions H5000... -
Page 7: Terms And Abbreviations Used
Payment is stored in the device and transferred to the network operator later. Online With a card payment, a connection is established between the device and the network operator computer and the payment is authorised. Installation Instructions H5000... - Page 8 Secure Access Module Subscriber Identity Module Secure Sockets Layer SSL is a hybrid encryption protocol for data transmission via the Internet. Terminal-ID (Terminal Identification Number) Universal Serial Bus USB OTG Universal Serial Bus On-The-Go ZVT/PTT Payment Transaction Terminal Installation Instructions H5000...
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Page 9: Security
R&TTE Directive 1999/5/EC, the EMC Directive 2004/108/ EC and the Low Voltage Directive (equipment safety) 2006/95/EC. The Declaration of Conformity is available directly from Verifone or can be downloaded from the Verifone homepage. 2.1.2 Requirements concerning the installation site Environmental conditions ►... - Page 10 Keep the power pack uncovered so that the heat created in the power pack can be dissipated. ► Ensure that the socket is easily accessible so that the mains plug can be pulled out of the socket immediately in the case of danger. Installation Instructions H5000...
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Page 11: Transaction Security
The owner of the device is responsible for capturing the following data via the terminals: • Type designation and serial number • Production and delivery date • Installation sites (chronologic) • Repair and maintenance • Taking-out-of-operation and whereabouts • Loss and possible theft Installation Instructions H5000... - Page 12 • The safety seal for integrity and the correct seal serial number • The device housing for unknown discolorations, cracks and overwidth joints between the individual device parts. Installation Instructions H5000...
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Page 13: Product Description
Display with touch- Operating display screen functionality NFC reader The H5000 is a card payment terminal with integrated customer service unit (PINPad), a hybrid card reader for magnetic strips and chip as well as an NFC reader. Communication Depending on the model, communication can be carried out via the analogue telephone network, ISDN or LAN for online transactions. - Page 14 Display with touchscreen functionality on page 17). Merchant card slot (SAM) There are three slots available to receive Security Access Modules (SAMs, merchant cards). Merchant cards are necessary, among other things, when payment is to be accepted by GeldKarte. Installation Instructions H5000...
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Page 15: Connections And Card Slots
Product description Connections and card slots ISDN PSTN MicroSD Merchant cards micro-SD card DC IN 9V ISDN / PSTN USB OTG RS232 Installation Instructions H5000... -
Page 16: Led Displays
The NFC reader is active. continuously The card can be placed. Does not shine No contactless payment method is activated. Shine The contactless payment was simultaneously carried out successfully. Shines Device is switched on. Doesn’t shine Device is switched off. Installation Instructions H5000... -
Page 17: Function Keys
– Call up ZVT/PTT function code entry Display with touchscreen functionality CAUTION The operation with a pen or similar objects can impair the touchscreen functionality of the display or even damage the display. ► Operate the display only with the finger Installation Instructions H5000... - Page 18 Date and time are displayed in the status bar (1). The status bar also supplies information about the status of the RDT connection and shows whether the contactless payment has been activated (see chapter 3.5.5 Symbols in the status bar of the display on page 22). Installation Instructions H5000...
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Page 19: Main Menu
Some functions which are called up via the menu Transactions, can also be reached via the Main menu (e.g. reconciliation). You can find the description of the main menu in the Ope- rating Instructions in the chapter “Main menu.” Installation Instructions H5000... - Page 20 In the menu Transactions you can call up various functions (see chapter Transactions on page 24). • Types of payment (e.g. girocard) • Additional applications (e.g. Prepaid) • Functions for Administration (e.g. reconciliation) You can scroll between the individual pages with the following softkeys: Installation Instructions H5000...
- Page 21 From the display in the basic state you can reach the menu Information via the following softkey: In the menu Information you can call up frequently used information and switch off the device or restart it (see chapter Information on page 26). Installation Instructions H5000...
- Page 22 There is no TCP/IP connection (e.g. cable not plugged) Secure connection Non-secured connection Connection via Modem / ISDN available Connection via Modem / ISDN not available Online connection (Modem, ISDN or LAN) USB connection available Process under way At least one contactless payment type activated Installation Instructions H5000...
- Page 23 Called functions Information Main menu Transactions Abort process Jump backwards in menu Confirm entry Start procedure Navigation Correct entry Delete last entered character Delete character in front of cursor position Call up manual entry of credit card data Installation Instructions H5000...
- Page 24 Product description Transactions Softkey Called functions Reconciliation Offline direct debit Reversal Refund Permission by telephone Reservation Online direct debit girocard CUP card GeldKarte Prepaid Installation Instructions H5000...
- Page 25 Product description Softkey Called functions Account splitting Amex Rewards Payback Tax Free (Global Blue) FREE GKK/GCC application (Gift Customer Card application) Diagnosis Daily sums Offline transfer Installation Instructions H5000...
- Page 26 Checks the device for proper function. You can find further information in the Operating Instructions in the chap- ter “Self test.” Last transaction Shows information about the last transaction (e.g. payment, reconciliati- on). Calendar Shows a calendar and the current date. Installation Instructions H5000...
- Page 27 Calls up the menu Deactivate. You can find further information in chapter 4.1 Switching on / off on page Display cleaning Activates the cleaning mode of the device. You can find further information in chapter 8 Cleaning and maintenance on page Installation Instructions H5000...
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Page 28: Operating The Device
4.1.3 Switching off / Restarting via softkey ► Select the function Information. ► Select the function Deactivate. ► Select the corresponding function. – Deactivate and Yes: the device switches off. – Restart and Yes: The device restarts. Installation Instructions H5000... -
Page 29: Inserting The Card
Laying the card on the reader One of the contactless payment methods is activated. LED (1) is illuminated. ► Hold the card close to the display. A signal sounds. All LEDs (1 and 2) are illuminated. Installation Instructions H5000... -
Page 30: Calling Up Functions Directly
Press the key which shows the desired character, on the keyboard or on the display. The selectable characters are displayed. ► Press the key as many times as required until the desi- red character is marked. The character is accepted after a short waiting period. Installation Instructions H5000... -
Page 31: Preparing To Take The Device Into Operation
Choose an installation site which is free of dust, moisture and high humidity. Necessary equipment You need the following equipment for the installation: • Standard-Equipment – H5000 Terminal – Paper roll – Power pack • 230 V socket for power supply GeldKarte... -
Page 32: Insert / Change Merchant Card
Place the device, operating field side down, on a clean non-slip storage surface. ► Remove the cover of the connector compartment: – Slide the lock of the cover in arrow direction. – Remove the cover from the connector compartment. Installation Instructions H5000... - Page 33 Destruction of electrostatically sensitive components through touching! ► Pay attention to the measures to protect electrostatically endangered components. ► Avoid touching any of the contacts and the electric components. ► Open the lock. ► Flip open the card holder. Installation Instructions H5000...
- Page 34 – The chip points in the direction of the device (1). – The slanted edge sits to the left top (2). ► Slide the merchant card up to the stop into the card holder. Installation Instructions H5000...
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Page 35: Connecting The Device
Slide the cover of the chip card contacts in until the cover engages. ► Insert the cover of the connector compartment. Connecting the device CAUTION Danger of accidents through loose cables! ► Secure all cables through the strain relief and further corresponding devices, e.g. cable ducts. Installation Instructions H5000... - Page 36 USB OTG Grey USB-Peripherals RS232 Green Cash desk, serial peripherals ISDN Pink ISDN telephone network PSTN Blue PSTN (analogue telephone network) ► If necessary, remove any dummy plugs. ► Insert the plugs exclusively into the corresponding bushes. Installation Instructions H5000...
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Page 37: Connecting The Power Pack
Insert the round plug of the power pack cable into the bushing marked with “DC IN 9 V”. ► Insert the plug of the power supply cable into the power pack. ► Insert the device plug into a 230 V socket. Installation Instructions H5000... - Page 38 Loosening and damage of the bushing and connection cable through tension! ► To secure the connection cable, it is imperative to use the strain relief. ► Open the strain relief by pressing the clamp together and lifting it upwards. Installation Instructions H5000...
- Page 39 The power cable always has to be placed in the right outer cable duct. ISDN ► Insert the cover of the connector compartment. ► Close the strain relief by pressing the clamp downwards until this engages. MicroSD Installation Instructions H5000...
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Page 40: Inserting The Paper Roll
Place the paper roll (2) into the paper container so that the start of the paper protrudes a few centimetres. ► Close the paper container. The cover of the paper container must engage audibly. The printer only works correctly when the paper container is closed. Installation Instructions H5000... -
Page 41: Taking The Device Into Operation
6.3.1 Setting up the LAN connection on page 42 – ISDN module, see chapter 6.3.2 Setting up ISDN / Modem connection on page 44 – Modem, see chapter 6.3.2 Setting up ISDN / Modem connection on page 44 Installation Instructions H5000... - Page 42 – IP address of DNS of terminal Please contact your network administrator if you have questions about the parameters to be entered. ► Confirm each entry. Further parameters pre-set by your service provider are queried. ► Confirm the pre-set parameters. Installation Instructions H5000...
- Page 43 Depending on the configuration of the device, the display can look differently. If the taking-into-operation was unsuccessful, “Only menu is possible” is displayed. For further information see chapter 6.3.3 Taking into- operation not successful on page Installation Instructions H5000...
- Page 44 Delete the automatically set external line codes. ► Enter the external line code. ► Confirm the entry. The entry of digits, letters or special characters required for the external line is described in chapter 4.5 Enter digits, text and special characters on page Installation Instructions H5000...
- Page 45 Depending on the configuration of the device, the dis- play can vary in appearance. If the taking-into-operation was unsuccessful, “Only menu is possible” is displayed. For further information see chapter 6.3.3 Taking into- operation not successful on page Installation Instructions H5000...
- Page 46 Take note of what is shown on the display and check the taking-into-operation record. These may possibly give an indication of the error cause. In case you cannot take the device into operation, please contact the hotline of your service provider. Installation Instructions H5000...
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Page 47: Diagnosis
Limits, date, time etc. are requested from the service provi- der and transferred to the device. Diagnosis Pay attention to further error comments on the display Extended diagnosis and on printouts. Rectify possible errors and conduct Normal diagnosis another Extended diagnosis. Installation Instructions H5000... -
Page 48: Cleaning And Maintenance
Ensure that liquid cannot penetrate inside the device. ► Clean the device surface with a dry cloth. ► In the case of heavy contamination: Use a moist cloth which you have dipped in water with a mild detergent and wrung out well. Installation Instructions H5000... -
Page 49: Security Seal
The lock symbol (3) is coloured with security colour shifting ink. It appears either green or pink, depending on the viewing angle. ► Check whether the seal is intact. You can identify manipulation easiest at the point where housing components meet under the seal. Installation Instructions H5000... - Page 50 ► Note the serial number of the seal. This way you can determine at a later point of time when the seal on your device was changed. ► Check the seal regularly. Installation Instructions H5000...
- Page 51 Technical eata Technical eata 10.1 H5000 H5000 with printer H5000 without printer Dimensions (L x W x H) 280 mm x 90 mm x 125 mm 225 mm x 90 mm x 125 mm Weight 665 g 516 g Power supply Table power pack (Manufacturer Channel Well Tech.
- Page 52 10.2 Replacement paper roll (thermal paper) Width 58 mm +0 / −1,0 mm Roll diameter Max. 60 mm Paper thickness 65 µm +5 / −5 µm Paper colour White Development colour Black Thermal sensitivity Standard...
- Page 54 Verifone GmbH Konrad-Zuse-Str. 19-21 36251 Bad Hersfeld Germany www.verifone.com info-germany@verifone.com WEEE-Reg.-Nr. DE 58713050 H5000 Installation Instructions DOC450-005-EN-A Rev. A00 © 2016 Verifone GmbH...