Avaya 9621G User Manual page 9

No.
4 Softkeys
5 Quick Touch
panel
No.
1 Icon area
2 Agent ID
3 Agent Work Mode Displays your agent work mode: Auto or Manual. No icon is
4 Agent State
5 Features Screen
The Top line display, Agent Status line, and Agent Information line are also visible when viewing
the Features screen.
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Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
Name
When you press the Queue Stats button, the Queue Stats
information overrides the Vu Stats information. If Interruptible Aux
is activated, the Interruptible Aux message is displayed.
Tap a softkey to perform that task. The softkeys that are displayed
depend on which features are active and whether you are on a
call.
Tap to access the configured Call Center features. What is
displayed here is dependent on a number of factors, including
which features are configured, your Agent Status, and how the
Quick Touch Panel is configured (not displaying, one line
displaying, or two lines displaying).
Name
Displays icons such as Forced Logout, Forced Logout Override,
pending state changes, missed calls and phone settings.
Displays your Agent ID when you have logged in. The phone
extension number is displayed when you are not logged in.
displayed when you are not logged in.
Displays your agent state as a icon: Available, Auxiliary Work (with
or without Reason Code), After Call Work, or On call (ACD or non-
ACD). See
Tap the button to access the configured Call Center Features.
Description
Description
About call center-related icons
About Call Center Agent Phone screen
on page 12.
Augut 2012 9