Avaya 9621G User Manual page 17

Agent Work
Mode
shows
Auto or Man On-DAC-Hold
Auto or Man Aux or Aux RC
Auto or Man Aux or Aux RC
Auto or Man ACW
Auto or Man ACW
Auto or Man On-ACD
Auto or Man On-ACD
Auto or Man On-ACD
®
Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
Agent Status Icon area shows
shows
(RC if
applicable)
(RC if
applicable)
Aux Pend or Aux
RC Pend
or
On-DAC
Aux Pend or Aux
RC Pend
or
On-DAC
ACW Pend
or
Agent Status line display combinations for agents
What this means:
A DAC call is waiting in the queue while
you have a DAC on hold.
You are performing auxiliary work and
not available to receive DAC or ACD
calls.
Note:
If you have just logged in as an
agent, the work mode is blank.
A DAC call is waiting in the queue while
you are performing auxiliary work and
not available to receive DAC or ACD
calls.
Note:
If you have just logged in as an
agent, the work mode is blank.
You are performing after call work and
not available to receive DAC or ACD
calls.
A DAC call is waiting in the queue while
you are performing after call work and
not available to receive DAC or ACD
calls.
You are active on a call, are switching
into Aux state, and have no incoming or
pending calls.
You are active on a call, a DAC call is
waiting in the queue while you are
switching into Aux state.
Note:
If you put a call on hold, then the
Agent Status line displays the On-
hold icon.
You are active on a call, you are
switching into ACW state, and have no
incoming or pending calls.
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