Avaya 9621G User Manual page 16

Introduction to the Avaya Call Center agent deskphones
Agent Work
Mode
shows
Auto or Man Incoming
Auto or Man Incoming-ACD
Auto or Man Incoming-DAC
Auto or Man On-ACD
Auto or Man On-ACD
Auto or Man On-DAC
Auto or Man On-DAC
Auto or Man Hold
Auto or Man Hold
Auto or Man On-ACD-Hold
Auto or Man On-ACD-Hold
Auto or Man On-DAC-Hold
®
16 Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
Agent Status Icon area shows
shows
Comments? infodev@avaya.com
What this means:
You have an incoming non-ACD or non-
DAC call.
You have an incoming ACD call.
You have an incoming DAC call.
You are on an ACD call.
A DAC call is waiting in the queue while
you are on an ACD call.
You are on a DAC call.
A DAC call is waiting in the queue while
you are on a DAC call.
You have a non-ACD, non-DAC call on
hold.
A DAC call is waiting in the queue while
you have a non-ACD, non-DAC on
hold.
You have an ACD call on hold.
A DAC call is waiting in the queue while
you have an ACD call on hold.
You have a DAC on hold.
Augut 2012