Cisco Catalyst 4500 series Administration Manual page 1688

Message Contents
Table 68-4
Data Item
Error isolation message
Alarm urgency level
Table 68-5 Common Fields for All Long Text and XML Messages
Data Item Description
(Plain Text and XML) (Plain Text and XML)
Time stamp Date/timestamp of event in ISO time notation:
YYYY-MM-DDTHH:MM:SS
Note the T in between date and time, and note that the timezone/dst
offset from UTC has already been added or subtracted.
Message name Name of message.
Message type Specifically "Call Home".
Message group Specifically "reactive". Optional in this case because default is
"reactive".
Severity level Severity level of message.
Source ID This field is used to identify the product type for routing using the
workflow engine. it is typically the product family name.
Device ID Unique Device Identifier (UDI) for end device generating message.
This field should empty if the message is nonspecific to a fabric switch.
Format: type@Sid@serial
Where
@:Separator character
•
•
•
Example: "WS-C4503-E@C@SPE4465329F"
Customer ID Optional user-configurable field used for contract information or other
ID by any support service.
Contract ID Optional user-configurable field used for contract information or other
ID by any support service.
Site ID Optional user-configurable field used for Cisco-supplied site ID or
other data meaningful to alternate support service.
Software Configuration Guide—Release IOS XE 3.6.0E and IOS 15.2(2)E
68-22
Format for a Short Text Message (continued)
Type: If WS-C4503-E, product model number from backplane
SEEPROM.
Sid: "C" identifying serial ID as a chassis serial number.
Serial: The serial number as identified by the Sid field.
Description
Plain English description of triggering event
Error level such as that applied to a system message
Chapter 68 Configuring Call Home
XML Tag
(XML Only)
CallHome/EventTime
For short text message only
CallHome/Event/Type
CallHome/Event/SubType
Body/Block/Severity
For long test mtessage only
CallHome/Customer Data/
ContractData/ DeviceId
CallHome/Customer Data/
ContractData/ CustomerId
/CallHome/ Customer Data/
ContractData/ ContractId
CallHome/ CustomerData/
ContractData/ SiteId
OL_28731-01