Epson SC-P5000 SERIES User Manual page 154

SC-P5000 Series User's Guide
Is the roll paper margin set to 15 mm or 35
o
mm?
If the value selected for Roll Paper Margin in the
Paper menu is wider than the margins selected in
the application, priority will be given to the value
selected for Roll Paper Margin. For example, if 15
mm is selected for the left and right margins in the
printer's Paper menu and the document fills the
page, the 15 mm at the left and right sides of the
page will not be printed.
"Printable area" on page 52
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Vertical ruled lines are misaligned.
Is the print head misaligned? (in
o
bidirectional printing)
With bidirectional printing, the print head prints
while moving left and right. If the print head is
misaligned, ruled lines may be misaligned
accordingly. If vertical ruled lines are misaligned
with bidirectional printing, perform Head Alignment.
"Adjusting print misalignments (Head
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Alignment)" on page 126
The printed surface is scuffed or
soiled.
Is the paper too thick or too thin?
o
Check that the paper specifications are compatible
with this printer.
"Supported Media" on page 163
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For information about the media types and
appropriate settings for printing on paper from
other manufacturers or when using RIP software,
see the documentation supplied with the paper, or
contact the dealer of the paper or the manufacturer
of the RIP.
Is the paper creased or folded?
o
Do not use old paper or paper with folds in it.
Always use new paper.
Is the paper wavy or curled?
o
If the paper becomes wavy or curled due to changes
in temperature or humidity, the paper may be scuffed.
Check the following points.
❏
Insert the paper just before printing.
❏
Do not use wavy or curled paper.
For roll paper, cut off any parts that are wavy or
curled, and then load the paper again.
For cut sheets, use new paper.
Problem Solver
Is the print head scuffing the printed surface?
o
If the surface of the paper is scuffed, select a Platen
Gap option between Wide and Widest.
"Custom Paper" on page 115
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"Printer Setup" on page 117
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Is the print head scuffing the edge of the
o
paper?
In the Paper menu, select Top35mm/Bottom15mm
as the Roll Paper Setup - Roll Paper Margin option.
"Paper" on page 113
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Widen the bottom margin
o
Depending on the paper usage, storage conditions,
and the content of the print data, the bottom edge
may be scuffed when printing. In this situation it is
best to create your data with a wider bottom margin.
Does the interior of the printer need
o
cleaning?
The rollers may need cleaning. Clean the rollers by
feeding and ejecting paper.
"Cleaning the inside" on page 137
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The paper is creased.
Are you using the printer at normal room
o
temperature?
Epson special media should be used at normal room
temperature (temperature: 15 to 25°C, humidity: 40
to 60%). For information about paper such as thin
paper from other manufacturers that requires
special handling, see the documentation supplied
with the paper.
When using non-Epson special media, have
o
you made the paper configuration?
When using non-Epson special media, configure the
paper characteristics (custom paper) before printing.
"Before Printing on Commercially Available
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Paper" on page 174
154