Directed Call Pickup/Group Call Pickup Keys - Aastra 9480i User Manual

Directed Call Pickup/Group Call Pickup Keys

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify
the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey to
pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list
of incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to
monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP
softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP
softkey, selects an extension from a list, and presses the Pickup softkey to answer the call.
Notes:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor-
mation
Configuring Directed Call Pickup (DCP) Key
Aastra Web UI
Use the following procedure to configure Directed Call Pickup on the 9480i IP Phone. The procedure shows the softkey
screens as an example.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Directed Call Pickup.
4. In the "Label" field, enter a label to apply to this Directed Call Pickup key.
5. In the "Value" field, specify the extension you want to intercept when you press this softkey. For example: 2200.
6. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are 1 through 9.
7. Click Save Settings.
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