Aastra 9480i User Manual page 78

Line Keys and Softkeys
Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 9480i IP Phone. The procedure shows the softkey screens as an
example.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
6. Check (enable) or uncheck (disable) the idle state for this softkey.
7. Click Save Settings.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must pre-configure an ACD softkey on your IP Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator
for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone "available" or "unavailable" to take calls by pressing the Available/Unavailable Key
(2). The server monitors your IP phone status. When you set the IP phone to "available, " the server begins distributing
calls to your phone. When you set the IP phone to "unavailable, " the server temporarily stops distributing calls to your
phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you
are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Status: Logged In and
Phone Model
Available
9480i Solid Red LED
icon
71
Status: Unavailable Logged Out
Blinking Red LED No LED
Blinking icon icon
41-001382-00 REV01 – 06.2013