Aastra 9480i User Manual page 79

Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing.
3. Using the keypad, enter your User ID (phone number provided by your System Administrator).
Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key.
Note:
Use the Backspace softkey to move back a space and delete a character if required. Use the Cancel softkey to can-
cel the ACD login.
Your phone logs into the queue on the server.
4. You are logged into the queue and the following screen displays.
41-001382-00 REV01 – 06.2013
L1
Mon Jan 2 10:37am
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Support
The "User ID" and "Password" prompts displays.
ACD: Support
User ID:
Password:
Backspace
Cancel
ACD: Support
Available
Log Out
Log In
Line Keys and Softkeys
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