Need More Help - BenQ MD SERIES User Manual

OSD is distorted.
•Use the OSD Image Adjust controls to increase or decrease the Coarse total.
•Make sure that a supported system is being used and the supported mode has been selected
on the graphic card. Refer to the graphic card or system manuals for more information.
No signal.
•Check if the signal cable is properly connected to the display and the computer.
•Make sure the computer is not in a power-saving mode (by touching the keyboard or mouse).
•Check if the power switch is switched to ON.
•Cycle power on-off.
•Make sure the correct input source is selected.
The LED indicator on monitor is not green or orange.
•Check if the monitor is powered on.
•Check if the power cord is properly connected.
When the monitor is powered on, the LED indicator lights up in solid green. If the LED is
illuminated in orange, the power management mode is active. Press any button on the
computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
The OSD controls are inaccessible.
To unlock the OSD controls when it is preset to be locked, refer to
Water or mist residue found inside the panel surface.
If the display is brought directly from a cold place to a warm place, or the display is warm and
the temperature drops suddenly (by air-conditioning, for example), condensation may occur
on the inner side of the display surface or the protection plate. This is a natural phenomenon,
which does not affect the operation, yet it may cause damage to the unit.
Try to keep the display in a condensation-free area or power it off and wait until the
condensation disappears. Or perform the defogging function as stated in
35.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: Support@BenQ.com.
40 Troubleshooting
OSD lock on page 35.
Defogging on page