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Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.4.6
W@P Exchange criteria
Exchanges for W@P problems should be extremely rare because the chances of having a defective
mobile phone is small compared to the misuse of the customers. W@P is a software application and must be
considered as such. From a hardware point of view, the Flash memory may have to be changed if W@P
parameters cannot be saved but the probability of encountering this problem is near to zero.
The mobile phone has to be considered as a defective one only if the memory test or the functional & radio
tests are wrong.
The points which have to be checked carefully with the customers are listed next:
* W@P parameters (phone not W@P locked)
is wrong, W@P connection will fail.
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* Covered area
The end user should access W@P services with only 1 reception bar. In practice, it is assumed
that more than 2 bars are required. For testing purpose, the help desk/ASC/NSC operator will have to ask the end
user to test the phone in a well covered area (minimum of 3 bars).
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* WAP phone
A WAP phone is mandatory in order to access W@P services. However, the
subscription is operator dependent.
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* Call barring
Call barring has to be cancelled (menu: outgoing/data calls)
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* Hourglass icon
If the end user can see the transmitting icon (after the hourglass icon) on the mobile
phone, it means Internet access was successful. Hence, the mobile phone is working correctly.
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* Roaming
If the end user is in a foreign country, he may not be able to use the W@P feature or may have to
change the W@P parameters (for example, use the analogue number instead of the ISDN one). The customer has
to contact his/her operator for further information.
Í
* Number of attempts
the network status (busy). Obviously, this is not a case for exchange and the help desk/ASC/NSC operator will
have to make sure that the end user has tried several times before diagnosing the problem.
* Impossible to display W@P pages
and not by the Philips transceiver. The help desk /ASC/NSC operator will have to explain that the W@P navigators
are different. Sometimes, contents of particular pages can be decoded by a navigator and not by another (idem for
Netscape and Internet Explorer).
PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
Service Repair Support
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W@P services may be accessed after several attempts depending on the covered area or
Í
A W@P page may be displayed on the mobile phone screen of a competitor
These parameters are very critical. If a letter, a sign or a number
COMPANY RESTRICTED
VY-V-640-82x
Page : 48 of 71
Langue : EN
Date : 25/02/03
VY-V-640-82x
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