Responding To Messages - Kyocera ECOSYS P5021cdn Operation Manual

Troubleshooting > Troubleshooting

Responding to Messages

If the message display or the computer displays any of these messages, follow the corresponding procedure.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
A
Message
Access denied.
You cannot login.
Access point was not
detected.
Account error
Press GO
Add paper Cassette #
Add paper MP Tray
Administrator only.
C
Message
Call service
####:0123456
Call service
F###
Canceling data
Checkpoints
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Is the indicated cassette out of
paper?
Is the paper of the selected size
loaded in the multipurpose tray?
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Checkpoints
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8-12
Corrective Actions
The Log in operation failed for the
specified number of times so it is no
longer possible to attempt to log in.
Contact a system administrator.
Check if the access point has been
set correctly.
Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select the [GO]
key.
The paper has run out in the paper
source displayed. Supply paper
according to the paper source
displayed (paper cassettes,
multipurpose tray, or optional paper
feeders).
You can only change the settings
selected when logged in as a user
with administrator privileges.
Corrective Actions
#### represents a mechanical error
(#=0, 1, 2, ...). Call for service. The
printer does not operate when this
message is displayed. The total
number of pages printed is also
indicated, e.g. 0123456.
An error occurred and caused the
printer to stop. Record the indicated
"###", and then turn off the printer
power, remove the power plug from
the outlet, and contact your service
representative.
Displayed when data is being
canceled.
Reference
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page 3-2
page 3-9
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Reference
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