For Assistance; Troubleshooting - HTC 10 User Manual

For Assistance

The following topics address areas of support for your phone, including troubleshooting,
specifications, account information, and customer service contact information.

Troubleshooting

Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Question: Phone freezes/operation is unstable.
Answer: Turn the phone on again. See Turn Your Phone On and Off. Data that was being
edited is erased after your phone is powered on again.
Question: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application following
the steps in Uninstall Third-party Apps. If you're unable to uninstall the app, restart the phone in
Safe mode. To turn the phone on in Safe mode:
Press and hold the Power/Lock button, touch and hold Power off, read the disclaimer for
l
safe mode, and then tap OK.
After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
o
After restarting in Safe mode, your phone can be powered on as usual.
o
Before turning the phone on in Safe mode, it is recommended that you back up important
o
data.
By powering the phone on in Safe mode, added widgets may be deleted.
o
Question: Cannot use phone, email, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the phone on again.
Answer 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
Swipe down from the status bar with two fingers to open Quick Settings. Check if Airplane
l
mode is turned off.
Answer 4: Is data communication disabled? To check that data communication is enabled:
Getting Help For Assistance 245