Contact Sprint For Assistance - HTC ONE User Manual

Check SIM Card

Contact Sprint for Assistance

If you experience any issues with voice or data services while outside of the United States,
Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try
the following actions:
● First try powering your phone off and then back on; this will force your phone to
reregister with the network.
● Try manually selecting another network. Information for selecting networks can be found
in the phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see
below). When calling to report an issue, the following information will be beneficial in trying to
resolve your issue as quickly as possible:
● Your wireless phone number.
● The city and country you are travelling in.
● Any error message that displays on your phone or that you heard when trying to place a
call.
● If the issue is with data, were you able to place voice calls?
● If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
● In GSM mode: touch 0 and then dial 1-817-698-4199.
● In CDMA mode: enter the country code and then dial 1-817-698-4199.
There is no charge for this call from your wireless phone.
From a landline phone when outside the United States:
Sprint Worldwide Wireless Service
check to ensure that you have inserted the
SIM Card.
Please check your SIM card to make sure it is
properly inserted
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