For Assistance; Troubleshooting - HTC Desire 626s User Manual

FOR ASSISTANCE

The following topics address areas of support for your phone, including troubleshooting,
specifications, account information, warranty information, and customer service contact information.

TROUBLESHOOTING

Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Question: Phone freezes/operation is unstable.
Answer: Restart the phone. If the screen is on and responsive, press and hold Power/Lock
Button and then tap Restart. If the screen won't turn on, press and hold the Power/Lock Button
for more than 10 seconds until the phone restarts. Keep in mind that you could lose any or all of the
data you're working on when you restart the phone. For details, see Turn Your Phone On and Off.
Question: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application. See
Uninstall an App.
Question: Cannot use phone, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Restart the phone. For details, see Turn Your Phone On and Off.
Answer 3: Is the phone in Airplane mode? To check that Airplane mode is cancelled:
Tap > > Settings
l
Answer 4: Is data communication disabled? To check that data communication is enabled:
Tap > > Settings
l
Question: Battery level goes down quickly.
Answer: Are you where signal is weak or have been out of service area for a long period?
Calling where signal is weak or being out of service area uses a lot of battery. For tips on how to
save battery power, see Battery Saving Tips.
Question: Cannot install applications.
Answer: Applications cannot be installed with only a little free space on the phone or SD card.
To check free space, see Storage Settings. Applications not supported by your phone cannot
be installed. To install third-party apps, see Allow Installation of Third-Party Programs.
Question: Cannot unlock screen.
For Assistance
. Check if Airplane mode is on or off
. Check if Mobile data is on.
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