Access Email And Data Services Internationally; Contact Sprint For Assistance With International Service - HTC One M9 User Manual

Get Started With Sprint Worldwide Data Services
To use Sprint Worldwide Data Services, you will need to have these services activated on your
account.
To activate, call Sprint Worldwide Customer Support at 1-888-226-7212. Representatives are
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available 24 hours a day, 7 days a week to assist you.

Access Email and Data Services Internationally

To access your email and browse the Web when traveling, you may need to manually select the
carrier that provides Sprint service in your location. You can find a list of carriers for each country
where GSM data service is offered at sprint.com/sww. Then, follow the instructions below to select
the appropriate carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1. With two fingers, swipe down from the status bar, and then tap
2. Make sure the check boxes are selected for International LTE Data and Allow GSM data.
3. Tap Available GSM networks > Search networks.
4. Select a specific operator.
Data roaming on GSM/UMTS networks is set.
Access Email and Data Services Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary
for providers on the GSM network. If your phone has automatically selected a GSM network while
traveling, then you will need to set the phone to CDMA to access CDMA data services. (See Enable
Global Roaming Mode.) Visit sprint.com/sww for a list of services available in each country.
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
First try powering your phone off and then back on; this will force your phone to reregister with
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the network.
Global Services
> Mobile data.
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