Troubleshooting; Problems - Panasonic WJ-ND400 Installation Manual

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Troubleshooting

Attachments

Problems

Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by
these remedies, or if you have any questions about settings and installation.
Problem
Power is not turn on.
Alarms are not activated.
The [ERROR] indicator lights orange.
Temperature is too high, stop operation
as soon as possible.
Extension unit is not recognized.
(When an extension unit is connected)
HDD is not recognized.
The HDD status indicator does not
light.
HDD status indicator lights, but HDD is
not recognized.
HDD indicator lights or blinks red
Check item/remedy
Make sure that the power plug is firmly connected to the electric outlet.
Make sure supplied power cord is firmly connected to the equipment.
Check if signals are input to the alarm/control connectors and alarm
connectors on the rear panel.
Check if the alarm connectors are correctly set.
Fan has malfunctioned and stopped.
Contact your dealer.
Make sure that nothing is blocking the vents in front or the fan on the rear.
Internal temperature is too low or too high.
Install the product within the ambient operating temperature.
When the [ERROR] indicator lights orange, the internal temperature may be
high.
Make sure that dust has not collected on the vents.
Make sure that the cable provided with the extension unit is being used.
Make sure that the connection cable is not loose.
Was the extension unit turned on before the main unit?
Reboot the system and turn on the extension unit first.
If you are using a breaker or other system to turn on the power to the entire
system simultaneously, make sure that all the devices are connected to the
same power source.
If you are using UPS (uninterrupted power supply), connect all the devices
to the same UPS.
Make sure the HDD unit is firmly inserted into the disk slot.
Have you insert another HDD unit while the first unit was being recognized?
Remove the unrecognized HDD unit and try again.
HDD has errors.
Link the HDD again.
Make sure that the HDD units are installed in order from HDD 1 to 9.
Surely install the HDD units in order starting with HDD 1.
HDD has troubles in RAID5/RAID6 mode.
The indicator of the first HDD with error lights, and the indicators of other
HDDs with errors blink.
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