Icd Group Features - Panasonic KX-TDA100 Feature Manual

1.9 I
1.9 I
1.9.1

ICD GROUP FEATURES

Description
An incoming call distribution group is a group of extensions programmed through system programming.
→ 2.9.12 [3-5-4] Incoming Call Distribution Group—Member
→ [620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in
the group using a distribution method. When a preprogrammed number of extensions in the group are busy,
the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Main
→ Overflow Queuing Busy
→ Overflow No Answer
→ Miscellaneous
A
Group Floating
*1
No. Extn. No.
1 601
2 602 Engineering
3
: → [622] Incoming Call Distribution Group Floating Extension Number
*1
: → [623] Incoming Call Distribution Group Name
*2
: → [624] Incoming Call Distribution Group Distribution Method
*3
: → [632] Maximum Number of Agents
*4
: → [628] Queuing Call Capacity
*5
: → [629] Queuing Hurry-up Level
*6
: → [626] Overflow Time
*7
: → [625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*8
: The tenant number is required to determine the time mode (day/lunch/break/night) (→ 1.17.5 Time
*9
Service) and the music source (for Music on Hold) for each group.
136 Feature Manual
B
Max. No. of
Group Distribution
Busy Extensions
*2 *3
Name Method
(No. of Agents)
Sales Ring
Max.
UCD
C D E
Queuing
Hurry-up
Call
*6
Level
*4 *5
Capacity
3 5
3
11
8
F
Overflow Destination
Overflow
*7
Time
Day Lunch Break Night
60 100 103 100 100
90 200 203 200 200
*8
Tenant
*9
No.
1
5