Oki C9500 Maintenance Manual page 110

Message Cause
Check Paper jam detected
DUPLEX after paper rotated in
370: Paper jam duplex unit.
Check Paper jam during paper
DUPLEX feed from duplex unit.
371: Paper jam
Check
DUPLEX
372: Paper jam
Open front Paper jam during paper
cover feed from cassette 1, 2,
380: Paper jam 3, 4 or 5.
Open top Paper jam detected
cover between black ID and
381: Paper jam fuser
Open top Paper jam detected in
cover fuser or during paper
382: Paper jam ejection from fuser.
Open top Paper jam detected
cover when paper started to
383: Paper jam enter duplex print unit.
Open top cover Jam generated in paper
389: Paper jam path.
Check MP tray Paper jam during paper
390: Paper jam feed from MT.
Check tray * Paper jam detected
391~395: between cassette and
Paper jam black ID.
Open top cover Non-set paper (45mm
400: Paper or above) detected by
size error printer engine.
Refill toner Certain toner is almost
410: Yellow empty.
411: Magenta
412: Cyan
413: Black
Remove paper Paper ejection stacker
480: Stacker is full.
full
Set *** No paper in selected
490: No paper cassette. cassette is
in MP tray not set, or paper ran
(* stands for A4 out in cassette being
B4, etc.) used.
Set *** Paper empty in
491~495: No cassette 1, 2, 3, 4, or 5.
paper in * tray
(* stands for A4
B4, etc.)
Replace fuser Fuser counter
exceeded life.
Paper in * tray Paper near end
nearly empty detected.
Disk operation Cannot write in HDD.
error
41956001TH Rev.6
Table 5-1-1 Operator Alarms (6/6)
Error Description
Check paper jam in duplex unit.
Check paper jam in duplex unit.
Check miss-feed in duplex unit.
Check miss-feed in duplex unit.
1) Check paper jam between yellow ID
and fuser.
2) Check fuser unit load.
1) Check paper jam in fuser and between
yellow ID and fuser.
2) Check if paper ejection switch is proper.
Check paper jam in duplex unit or at
entrance.
Open front cover and check jammed paper.
Check for miss-fed paper around MT
cassette.
1) Check jammed paper between cassette
and yellow ID.
2) Check if paper entry switch is normal.
1) Is paper custom size?
2) Is paper standard size?
1) Selected toner cartridge is almost empty.
2) Check if selected toner cartridge is
normal.
1) Check if stacker is full.
2) Check if stacker full sensor is operating
properly.
1) Check if paper is empty in MT.
2) Check if paper-end sensor is operating
properly.
1) Check if paper is empty in selected
cassette.
2) Check if paper-end sensor is operating
properly.
1) Is error message displayed?
2) Was fuser unit just replaced?
Are only few papers remaining in tray?
(approx. 30 sheets or less)
Is faulty operation being applied?
Oki Data CONFIDENTIAL
Solutions
Yes Remove jammed paper.
No Check/replace duplex unit.
Yes Remove jammed paper.
No Check/replace duplex unit.
Yes Remove miss-fed paper and close
cover.
No Check/replace duplex unit.
Yes Remove miss-fed paper and set
cassette.
No Check/replace cassette 1, 2, 3, 4, or 5.
Yes Remove jammed paper.
No Replace fuser unit.
Yes Remove jammed paper.
No Replace paper ejection switch.
Yes Remove jammed paper.
No Check/replace duplex unit.
Yes Remove jammed paper.
Yes Remove miss-fed paper and close
cover.
No Check/replace MT.
Yes Remove jammed paper.
No Replace entry switch.
Yes No treatment required.
Yes Adjust paper size guide in cassette.
No Replace paper size board (PXC PWB).
Yes Replace with new toner kit.
No Replace selected toner sensor.
Yes Remove paper from stacker.
No Replace stacker full sensor.
Yes Set paper in MT.
No Replace paper-end sensor.
Yes Set paper in selected cassette.
No Replace the corresponding paper-end
sensor.
Yes Check fuser unit life.
No Replace fuser immediately or at next
maintenance.
Yes Refill paper.
No Check paper near end sensor.
No Check manual operation.
Yes HDD abnormality. Replace HDD.
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