Resource Configuration Problems - Nortel DMS/MSL-100 Installation Manual

Troubleshooting

Resource configuration problems

Introduction
This section lists problems that can occur during verification of resource
configuration. For each problem, it suggests possible causes.
The server cannot acquire CDNs
Ensure that the following conditions have been met:
The CDN is configured in table DNROUTE on the switch.
!
The CDN is configured correctly on Symposium Call Center Server. (The
!
configuration on the server must match the configuration on the switch.)
The full ten-digit CDN number is entered in Symposium Call Center
!
Server.
See also "The server does not receive information from the switch" on page 103.
The server cannot acquire phonesets
Ensure that the following conditions have been met:
The phoneset is configured with the servord utility on the switch.
!
The phoneset is configured correctly on Symposium Call Center Server.
!
You must enter the agent position number, not the Line Equipment Number
(LEN) on the secondary DN.
(The configuration on the server must match the configuration on the
switch.)
See also "The server does not receive information from the switch" on page 103.
The server does not monitor activity on a secondary DN
Symposium Call Center Server can only monitor activity on one secondary DN.
That secondary DN must be correctly configured on Symposium Call Center
Server. Ensure that the following conditions have been met:
106
Standard 1.0
Symposium Call Center Server