Verifying That The Server Can Log On To The Switch - Nortel DMS/MSL-100 Installation Manual

April 2004
Verifying that the server can log on to the
switch
Introduction
Symposium Call Center Server attempts to log on to the switch at startup and—
if the link goes down—whenever the link becomes available. To allow the server
to log on, the following conditions must be met:
The ICM link between the switch and Symposium Call Center Server must
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be correctly configured.
The server logon parameters must be correctly configured.
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To verify the integrity of the ICM link
1 At the switch, use the SNPINGCI utility to ping the ELAN IP address of the
server in Symposium Call Center Server. (For more information about the
SNPINGCI utility, refer to the DMS Utilities Guide.)
2 On Symposium Call Center Server, open a DOS window and use the PING
command to ping the switch IP address (specified for parameter
CMIPADDR in table IPNETWORK).
If the connection fails, the link is incorrectly configured. You must confirm that
the configuration information entered on Symposium Call Center Server
matches the information defined in the resources configured on the switch.
Note: If you receive the message "destination net unreachable" when using the
ping command, it might be necessary to add a static route to the switch.
To create a static route
1 On Symposium Call Center Server, from the Start menu, select Programs
MS-DOS Prompt.
Result: The MS-DOS Prompt window appears.
Symposium and DMS/MSL-100 Switch Guide
Verifying the configuration
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