If You Are Having Difficulty With Your Machine - Brother HL-S7000DN User Manual

Troubleshooting

If you are having difficulty with your machine

Important
• For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing difficulties
Difficulties
No printout.
The machine is not printing or
has stopped printing.
Suggestions
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
(See Error and maintenance messages uu page 112.)
Check the machine is online:
®
(Windows 7 and Windows Server
Click the button and Devices and Printers. Right-click
Brother HL-S7000DN series and click See what's printing. Click
Brother HL-S7000DN series or Brother HL-S7000DN BR-Script3 if necessary.
Click Printer and make sure Use Printer Offline is unchecked.
®
(Windows Vista and Windows Server
Click the button, Control Panel, Hardware and Sound, and then Printers.
Right-click your machine. If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
®
(Windows XP and Windows Server
Click the Start button and choose Printers and Faxes. Right-click your machine. If
the printer is offline, it will show Use Printer Online. Select this option to enable the
printer.
Contact your administrator to check your Secure Function Lock settings.
If the LCD shows Insufficient Ink, the ink cartridge is at the end of its life.
Replace the ink cartridge. (See Replacing the ink cartridge uu page 98.)
The printer's ink cartridge uses both Black ink and Pre-coat to ensure print quality.
Therefore if either the Black ink or the Pre-coat runs out, the cartridge can no longer
be used and the printer cannot print, even if there is some of the other ink remaining
in the cartridge.
Press Cancel.
The machine will cancel the print job and clear it from the memory. The printout may
be incomplete.
®
2008 R2)
®
2008)
®
2003)
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