Related Manuals for Avaya 3901
Summary of Contents for Avaya 3901
- Page 1 Avaya 3901, 3902, 3903, and 3904 Digital Deskphones User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 01.03 Part Code: NN42370-107 Date: December 2010...
- Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
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Page 3: Table Of Contents
Avaya 3904 Digital Deskphone 12 Your Telephone’s Controls 13 Terms you should know 17 Your telephone call features 19 Use handsfree calling (Avaya 3902, 3903, and 3904 Digital Deskphones) 19 Activate/deactivate Group listening 21 Use the Predial feature 23 Make a call 24... - Page 4 Talk with more than one person 55 Set up a Conference call (Avaya 3902 Digital Deskphone) 55 Set up a Conference call (Avaya 3903 and 3904 Digital Deskphones) 56 Join a call (Avaya 3902 Digital Deskphone) 57 Join a call (Avaya 3903 and 3904 Digital Deskphones) 57...
- Page 5 Contents Charge or Force Charge a call (Avaya 3903 and 3904 Digital Deskphones) 66 Override Feature 68 Forced Camp-on 69 Enhanced Override Feature 70 Station Camp-on 71 Privacy Release 72 Radio Paging 73 Voice Call 75 Use the Voice Messaging control screens 75...
- Page 6 Call Log and Personal Directory display and navigation 103 Avaya 3903 Digital Deskphone Call Log display and navigation 103 Access your Callers List or Redial List (Avaya 3903 Digital Deskphone) 103 Avaya 3904 Digital Deskphone Personal Directory and Call Log display and nav- igation 104...
- Page 7 Receive a call 139 Feature Activation Indicator 139 Message Waiting and Call Status Indicator 139 Accessories for the Avaya 3900 Series Digital Deskphones 140 Accessory Connection Module (ACM) 140 Analog Terminal Adapter (ATA) 140 Computer Telephony Integration Adapter (CTIA) 140...
- Page 8 Contents Avaya Meridian 1 Flexible Feature Codes (FFCs) 143 Meridian SL-100 Feature Access Codes (FACs) 144 Draft 0.01...
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Page 9: Avaya 3900 Series Digital Deskphone
Avaya 3901, 3902, 3903, and 3904 Digital Deskphones features and how to use them. The Avaya 3902, 3903, and 3904 Digital Deskphones are described in the main portion of this document. The Avaya 3901 Digital Deskphone is described in a separate section of this document. For information on the Avaya 3905 Digital Deskphone refer to the Avaya 3905 Digital Deskphone User Guide. -
Page 10: Avaya 3902 Digital Deskphone
Avaya 3900 Series Digital Deskphone Avaya 3902 Digital Deskphone The Avaya 3902 Digital Deskphone has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). Avaya 3902 Digital Deskphone LCD Indicator Message Waiting Light/ Incoming Call Indicator One Line (DN) -
Page 11: Avaya 3903 Digital Deskphone
Avaya 3900 Series Digital Deskphone Avaya 3903 Digital Deskphone The Avaya 3903 Digital Deskphone has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). Avaya 3903 Digital Deskphone... -
Page 12: Avaya 3904 Digital Deskphone
Avaya 3900 Series Digital Deskphone Avaya 3904 Digital Deskphone The Avaya 3904 Digital Deskphone, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). Avaya 3904 Digital Deskphone... -
Page 13: Your Telephone's Controls
DN Key beside the flashing indicator. Handsfree Key allows you to activate the handsfree (Avaya 3902, 3903, and 3904 Digital Deskphones) and Group listening features (Avaya 3903 and 3904 Digital Deskphones). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active. - Page 14 Redial list (last 5 outgoing calls). Key allows you to access Applications Applications additional features that may be provided by your network administrator (Avaya 3903 Digital Deskphone and Avaya 3904 Digital Deskphone). Shift Key allows you to access the Shift second layer of the Programmable Line/Feature Keys (Avaya 3903 and 3904 Digital Deskphone).
- Page 15 Your Telephone’s Controls Key on Line/Directory Number (DN) Line the Avaya 3901 Digital Deskphone allows you to access dial tone. Key(s) are Line/Directory Number (DN) 2496 assigned to your Avaya 3902, 3903, or 3904 Digital Deskphones. They can be a...
- Page 16 Your Telephone’s Controls Keys Programmable Line (DN)/Feature CallWait (Avaya 3903 or 3904 Digital Deskphone) are located at the sides of the upper display area. Once configured, these Keys Programmable Line (DN)/Feature provide one-touch feature activation. An status icon indicates call or feature status.
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Page 17: Terms You Should Know
Sensitive Soft Keys. The label and function of each key changes depending upon the available features or the active application. Copy Key — The Copy Key allows the Avaya 3904 Digital Deskphone to copy information from an application, like Corporate Directory, or from the Callers List or Redial List to the Personal Directory. - Page 18 Internal extensions cannot be dialed from a private line. Redial List— The Redial List is accessed through the Call Log Key on the Avaya 3903 Digital Deskphone and through the Directory/Log Key on the Avaya 3904 Digital Deskphone.
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Page 19: Your Telephone Call Features
To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Avaya Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system. - Page 20 Press the Key (Avay 3903 Headset and 3904 Digital Deskphones). For the Headset Avaya 3902 Digital Deskphone read the instructions that came with your recommended headset. Note 1: Refer to “Set On-hook default path” on page 101 for information on how to configure your telephone for use with a headset.
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Page 21: Activate/Deactivate Group Listening
Your telephone call features Activate/deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate the Group listening option: 1. - Page 22 Your telephone call features To deactivate the Group listening option: 1. Press the Options Key. Options 2. Use the Keys to scroll Navigation through the Options List and highlight Group listening. Group listening 3. Press the Select Key. Select 4. Press the Key to turn Group listening off.
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Page 23: Use The Predial Feature
Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number containing up to 31 digits and make corrections before you dial the number. To use Predial: 1. Replace the handset, if it is off the cradle. -
Page 24: Make A Call
This section describes features that you can use when you make a call. There are several ways to make a call from your Avaya 3900 Series Digital Deskphone. To make a call from your telephone, use the features described in this chapter. - Page 25 Make a call you are in headset mode.
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Page 26: Make A Call While On-Hook
To use Auto Dial: ift the handset. 2. Press the associated Key. Auto Dial AutoDial The number is dialed automatically. Avaya 3903 3904 Digital Deskphones To display the Auto Dial number ( 1. Press the Key. Display Display Note: On the Meridian SL-100, press the Key to display the number. -
Page 27: Ring Again (Avaya 3902 Digital Deskphone)
Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label (Avaya 3902 Digital Deskphone)” on page 91 for detailed instructions. Ring Again (Avaya 3902 Digital Deskphone) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. -
Page 28: Ring Again (Avaya 3903 And 3904 Digital Deskphones)
Ring Again (Avaya 3903 and 3904 Digital Deskphones) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. -
Page 29: Redial Last Number Called
Make a call Redial last number called Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial when using the handset: 1. Lift the handset. 2. -
Page 30: Use Speed Call (Avaya 3902 Digital Deskphone)
Make a call Use Speed Call (Avaya 3902 Digital Deskphone) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code. -
Page 31: Use Speed Call (Avaya 3903 And 3904 Digital Deskphones)
Make a call Use Speed Call (Avaya 3903 and 3904 Digital Deskphones) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code. -
Page 32: Make A System Speed Call
Make a call the Speed Call code assigned to Dial the telephone number. The number is automatically dialed. Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. -
Page 33: Make An Intercom Call
Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator. -
Page 34: Answer A Call
When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Key (Avaya Handsfree 3902, 3903, and 3904 Avaya 3902 Digital Deskphone). Press the Line (DN) Key beside the LCD 2637 indicator as it flashes. -
Page 35: While On An Active Call
Press the (DN) Key beside the Line 2637 flashing LCD indicator. Transfer a call (Avaya 3902 Digital Deskphone) Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: 1. Press the Key. Transfer... -
Page 36: Transfer A Call (Avaya 3903 And 3904 Digital Deskphones)
Transfer Key the second time, you get a three way conference. Transfer a call (Avaya 3903 and 3904 Digital Deskphones) Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: 1. Press the Transfer Key. -
Page 37: Use Timed Reminder Recall
While on an active call To go back to the original call if the transfer is incomplete: 1. Press the Goodbye Key. Goodbye 2. Press the Line (DN) Key with the 2637 flashing icon to return to your original call Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. -
Page 38: Use Attendant Recall
Transfer Key to connect a call to the attendant. Use Call Park (Avaya 3902 Digital Deskphone) The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone. You can park an incoming call and page the called party. Call Park can also be used on outgoing calls. - Page 39 While on an active call To Park a call on the System Park DN or your own DN: Press the Park Key. Park If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your Note: For System Park on the Meridian SL-100, press the Directed Call...
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Page 40: Use Call Park (Avaya 3903 And 3904 Digital Deskphones)
Check with your network administrator to determine your specified period of time. Use Call Park (Avaya 3903 and 3904 Digital Deskphones) The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone. You can park an incoming call and page the called party. Call Park can also be used on outgoing calls. - Page 41 While on an active call To park a call on a DN other than the System Park DN on the Meridian 1: 1. Press the Park Key. Park The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Park DN).
- Page 42 While on an active call To retrieve a parked call on the Meridian 1: 1. Lift the handset. the DN where you parked the Dial call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.
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Page 43: Calling Party Number (Avaya 3902 Digital Deskphone)
3. Press the Calling Party Key. CParty Calling Party Number/Charge Account (Avaya 3903 and 3904 Digital Deskphones) The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. -
Page 44: Display Incoming Calls
While on an active call 4. Press the Key. You return to your call. To record a charge account number (Meridian SL-100): 1. Lift the handset and ask the calling party to hold 2. Flash the switch hook Dial the Account Code FAC. You receive dial tone. -
Page 45: Trace A Malicious Call
Note: On the Meridian SL-100, press only the Transfer Key. the Malicious Call Trace FFC Dial (Avaya Meridian 1) or the Malicious Call Hold FAC (Meridian SL-100). Note: After dialing the Malicious Call Trace FFC or the Malicious Call Hold FAC, you are automatically reconnected to the calling party. -
Page 46: Incoming Calls
Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. -
Page 47: Use Call Pickup
Incoming calls Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by your network administrator. To answer a call in your own Call Pickup Group: 1. -
Page 48: Use Call Waiting
The Call Waiting status icon appears in the display. 2. Press the (CWait Call Wait CallWait Avaya 3902 Digital Deskphone) to answer the call. To return to your first telephone call: 1. Press the Key, if you want to put Hold Hold the second call on hold. -
Page 49: While You Are Away From Your Desk
This section describes features that you may wish to use when you are away from your desk. Forward calls (Avaya 3902 Digital Deskphone) The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. -
Page 50: Forward Calls (Avaya 3903 And 3904 Digital Deskphone)
While you are away from your desk Forward calls (Avaya 3903 and 3904 Digital Deskphone) The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. -
Page 51: Forward Internal Calls Only
Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Avaya Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. -
Page 52: Use Remote Call Forward
While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone. To use this feature you must have a Call Forward Key configured on your telephone. - Page 53 While you are away from your desk To cancel Remote Call Forward: 1. Lift the handset. 2. If you call from a telephone outside the system, first your Direct Inward dial System Access number and wait for dial tone. Dial the Remote Call Forward Deactivate FFC.
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Page 54: Secure Your Telephone
Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feature is not available on the Meridian SL-100. To lock your telephone: 1. Lift the handset. Dial the Electronic Lock Activate FFC and your Station Control Password. -
Page 55: Talk With More Than One Person
This chapter describes features which allow you to talk with more than one person at the same time. Set up a Conference call (Avaya 3902 Digital Deskphone) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. -
Page 56: Set Up A Conference Call (Avaya 3903 And 3904 Digital Deskphones)
Talk with more than one person Set up a Conference call (Avaya 3903 and 3904 Digital Desk- phones) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. -
Page 57: Join A Call (Avaya 3902 Digital Deskphone)
The person on hold joins your conversation. Join a call (Avaya 3903 and 3904 Digital Deskphones) The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key. -
Page 58: Selectable Conferee Display And Disconnect
Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system. To view active conferees: 1. -
Page 59: Use Group Call
Talk with more than one person Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: 1. - Page 60 Note 2: If you are on a call on another line on your telephone (Avaya 3903 and 3904 Digital Deskphones) when a group call is made, you receive a long tone through the handset or speaker.
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Page 61: Work Without Interruption
Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. vate Make Set Busy: To acti Press the Make Set Busy Key. -
Page 62: Additional Call Features
Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switch Hook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features. -
Page 63: Call Page To Make An Announcement
Additional Call Features Call Page to make an announcement Call Page allows you to make an announcement over the paging system. To make a page call, dial the paging trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones;... -
Page 64: Charge Or Force Charge A Call (Avaya 3902 Digital Deskphone)
Additional Call Features Charge or Force Charge a call (Avaya 3902 Digital Deskphone) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. - Page 65 Additional Call Features To charge a call to an account when you transfer a call: 1. Press the Transfer Key. Transfer The call is placed on hold. 2. Press Key, or enter the Call Charge Charge Detail Recording Charge Account FFC. Dial the charge account number.
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Page 66: Charge Or Force Charge A Call (Avaya 3903 And 3904 Digital Deskphones)
Additional Call Features Charge or Force Charge a call (Avaya 3903 and 3904 Digital Deskphones) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. - Page 67 Additional Call Features the charge account number. Use Dial Key or Key to edit the Clear Delete number. Press the Exit Key to leave the screen without charging the call. 4. Press the Key. You return to your call. To charge a call to an account when you transfer a call: 1.
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Page 68: Override Feature
Additional Call Features the charge account number. Dial You receive dial tone. Dial the number of the person you want to add to the conference. 5. Press the Key to switch between Swap Swap Connect talking with the original caller and the new caller. -
Page 69: Forced Camp-On
Additional Call Features Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: a telephone number and receive Dial a busy signal. -
Page 70: Enhanced Override Feature
Additional Call Features Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: Dial a telephone number and receive... -
Page 71: Station Camp-On
Call on hold, dial number. the internal extension number of Dial the telephone where the call is to be transferred. 3. On the Avaya 3903 and 3904 Digital Connect Deskphones only, press the Connect Key. Note: The person you called hears a tone,... -
Page 72: Privacy Release
Additional Call Features Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: Press the Privacy Release Key while PrivRls you are on a call. One other person can now join the call if they press the shared Line (MADN) Key on their telephone. -
Page 73: Radio Paging
Additional Call Features Radio Paging Some telephone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Paging “Meet - me” code from any telephone. - Page 74 Additional Call Features the Radio Paging Access FFC. Dial You receive ringback/ring tone. Note 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This action connects you and the person paged.
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Page 75: Voice Call
Additional Call Features Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: 1. Lift the handset. 2. Press the Voice Call Key. VoiceCall 3. - Page 76 Additional Call Features 4. Press the Key to play your first Play Play new message. Note: Use the Key to view More. . . additional message options. 5. Press the Key to pause playback Stop Stop of the message. Press to resume Play playback...
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Page 77: Hospitality Features
From your telephone you may program the Avaya Meridian 1 system to automatically place a call to you at a predetermined time. When you answer the call, you hear recorded music for up to thirty seconds followed by a pre-recorded announcement, or the attendant. - Page 78 Hospitality features Meridian SL-100. 3. Press the Key. Goodbye Goodbye Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. To verify the time for the wake-up call: 1. Lift the handset. Dial the Automatic Wake-Up Verify FFC.
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Page 79: Message Registration
Hospitality features Message Registration Message Registration allows you to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration Key. MsgReg the room Directory Number (DN). Dial 3. Press the Message Registration Key. -
Page 80: Maid Identification
Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status Key. RoomStatus the Directory Number (DN) for Dial the room for which the cleaning status... -
Page 81: Room Status
Hospitality features Room Status Room Status lets you read the status of a room using the display. To read the status of a room: 1. Press the Key. Room Status RoomStatus Dial the Directory Number (DN) for the room. The DN is displayed followed by a two digit code. -
Page 82: Meridian Sl-100 Class Features
Meridian SL-100 CLASS Features Meridian SL-100 CLASS Features Anonymous Caller Rejection The Anonymous Caller Rejection feature allows you to reject incoming calls on your line (DN) for which calling name and number have been intentionally blocked. Only calls in which the information has been blocked are rejected. Check with your network administrator regarding the availability of this feature. -
Page 83: Automatic Callback
Meridian SL-100 CLASS Features Automatic Callback The Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last Directory Number (DN) you dialed on your individual line (DN) regardless of whether the call was answered, unanswered, or busy. -
Page 84: Automatic Recall
Meridian SL-100 CLASS Features Automatic Recall The Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last incoming call on your Directory Number (DN). Check with your network administrator regarding the availability of this feature. -
Page 85: Customer Originated Trace
Meridian SL-100 CLASS Features Customer Originated Trace The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number (DN) without requiring prior approval and manual intervention by your network administrator. Customer Originated Trace may be activated on a per-call basis. -
Page 86: Calling Name And Number Delivery Blocking
Meridian SL-100 CLASS Features Calling Name and Number Delivery Blocking The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number (DN), or your name and DN, on the display of the party you are calling. This feature is available on a per-call basis. Instead of your name and/or telephone number being displayed, the word “Private”... -
Page 87: Telephone Display
553-9078 Avaya 3903 Digital Deskphone display The upper portion of the display on the Avaya 3903 Digital Deskphone gives call status information, the lower display area contains a single line which displays feature information. If you are viewing a list that contains more than one item, you must use the Navigation Keys to scroll through the list. - Page 88 Telephone display Line/Feature Key Status Auto Dial 2637 Date/time display Aug 20 5:48 P Call party info Feature Status info 5 New callers Options info Directories info Redial Forward Callers Quit Copy 553-9077C...
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Page 89: Avaya 3904 Digital Deskphone Display
Telephone display Avaya 3904 Digital Deskphone display The upper portion of the display on the Avaya 3904 Digital Deskphone gives call status information, the lower display area is a three line feature information display. Note: Refer to “Your Telephone’s Controls” on page 13 and for more information... -
Page 90: Options List
Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics. Most of the options are available to you on the Avaya 3902, 3903, and 3904 Digital Deskphones. Some of the options are available only if turned on by your network administrator;... -
Page 91: Select A Language
Done Quit Options Change a Feature Key label (Avaya 3902 Digital Deskphone) You can change the labels on the three feature keys located at the bottom of the display on the Avaya 3902 Digital Deskphone. To change a Feature Key label: 1. - Page 92 Options Key to exit. Note 1: For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphones, please see “Add a Personal Directory entry” on page 114. Note 2: You cannot change the label on your primary DN.
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Page 93: Change A Feature Key Label (Avaya 3903 And 3904 Digital Deskphones)
Quit Options Note 1: For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphones, please see “Add a Personal Directory entry” on page 114. Note 2: You cannot change the label on your primary DN. Press the... - Page 94 Clear Key (Avaya 3903 Digital Deskphone) if you want to delete the entire label. On the Avaya 3903 Digital Deskphone you may use the Key to enter a space or the Key to restore the label to the default value.
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Page 95: Adjust Screen Contrast
Options List Key to exit. Options Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; From the screen, press the Contrast Lower Higher... -
Page 96: Choose Ring Type
The Call Log holds up to 10 different incoming entries for the Avaya 3903 Digital Deskphone and up to 100 for the Avaya 3904 Digital Deskphone. After you select Call log options from the Options List menu;... - Page 97 Options List From the menu, use the Log options Keys to highlight and Navigation select either: Log all calls Log all calls Log unanswered calls Log unanswered calls Note: New call indication must be set to On, if you want Call Log notification. Press the Done Key to save selection.
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Page 98: Use Live Dial Pad
Options List Use Live dial pad The Live dial pad option (available on the Avaya 3904 Digital Deskphone) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the menu;... -
Page 99: Enable Call Timer
Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu; From the screen, press the Call timer Key to turn on the Call timer, or press the Key to turn off the Call timer. -
Page 100: Use Headset Port On Call
Note: Additional equipment is required to implement this option. For more information please contact your Avaya distributor. Use Call indicator light The incoming call indicator light can be controlled on the Avaya 3904 Digital Deskphone. After you select Call indicator light from the menu;... -
Page 101: Set On-Hook Default Path
Digital Deskphones) automatically opens the voice path on either a Headset (connected to the headset jack) or on Handsfree when you press a Line (DN) Key or (Avaya 3904 Digital Deskphone only) dial pad key with Live dial pad enabled. After you select On hook default path from the menu;... -
Page 102: Activate Group Listening
Options List Activate Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the menu;... -
Page 103: Call Log And Personal Directory Display And Navigation
Select Key. The figure below shows the status once you log into the Call Log. The Avaya 3903 Digital Deskphone Call Log contains a Callers List and a Redial list. The Avaya 3903 Digital Deskphone does not have a Personal Directory. -
Page 104: Avaya 3904 Digital Deskphone Personal Directory And Call Log Display And Navigation
Avaya 3904 Digital Deskphone Personal Directory and Call Log display and navigation With the Avaya 3904 Digital Deskphone’s display, you can view three lines of information. The figure below shows the status once you log into the directory. 01 Directories... -
Page 105: Access Your Personal Directory, Callers List, Or Redial List (Avaya 3904 Digital Deskphone)
Call Log and Personal Directory display and navigation Access your Personal Directory, Callers List, or Redial List (Avaya 3904 Digital Deskphone) To access the Avaya 3904 Digital Deskphone Directory/Log: 1. Press the Directory/Log Key. Directory/Log Note: When you press the... -
Page 106: Call Log And Personal Directory Password Protection (Avaya 3903 And 3904 Digital Deskphones)
Personal Directory (Avaya 3904 Digital Deskphone only). If password protection is activated, you will be asked to enter your password each time you press the Call Log Key (Avaya 3903 Digital Deskphone) or Directory/Log Key (Avaya 3904 Digital Deskphone). - Page 107 Key to save changes. Done Done 11. Press the Quit Key or the Call Log Quit (Avaya 3903 Digital Deskphone) or Key (Avaya 3904 Directory/Log Digital Deskphone) to exit. Call Log Directory/Log To disable Personal Directory password: 1. Press the...
- Page 108 Key to disable password protection. 8. Press the Done Key to save changes. Done 9. Press the Key or the Quit Call Log Quit (Avaya 3903 Digital Deskphone) or Directory/Log Key (Avaya 3904 Digital Deskphone) to exit. Call Log Directory/Log...
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Page 109: Call Log
Callers List or Redial List and store it in the Personal Directory. The Avaya 3903 Digital Deskphone Call Log list holds up to 10 entries for incoming and 5 entries for outgoing calls. Note: Incoming calls to DBA/KBA are not logged into the Callers List. -
Page 110: Access And Use The Callers List (Avaya 3904 Digital Deskphone)
Press the Quit Key or the Call Log Quit to exit. Call Log Access and use the Callers List (Avaya 3904 Digital Deskphone) To access the Callers List using the Directory/Log Key: 1. Press the Directory/Log Key. Directory/Log 2. Use the... - Page 111 Call Log 3. Press the Key. Select Select 4. Press the Key to go to the top of the new calls list, or press the to go to the top of the old calls list. To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key: Press the...
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Page 112: Redial List
The Redial List (available on the Avaya 3903 and 3904 Digital Deskphones) records your last 20 ( Avaya 3904 Digital Deskphone ) or 5 ( Avaya 3903 Digital Deskphone ) outgoing calls and can be password protected. On the Avaya 3904 Digital Deskphone , you can copy these numbers to your Personal Directory. -
Page 113: Access And Use The Redial List (Avaya 3904 Digital Deskphone)
Redial List Access and use the Redial List (Avaya 3904 Digital Deskphone) To access the Redial List using the Directory/Log Key: 1. Press the Directory/Log Key. Directory/Log 2. Use the Keys to highlight Navigation Call Log (Redial List). Call Log (Redial List) 3. -
Page 114: Access And Use The Personal Directory
Key or by using the Personal Directory PC Utility application. The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your Avaya 3904 Digital Deskphone telephone. You can create a directory on your Personal Computer and transfer it to your Avaya 3904 Digital Deskphone telephone. - Page 115 Access and use the Personal Directory Example: To enter the name and telephone number for Chris: Dial the name using the key pad. Note: Press the Up Navigation Key to access special characters you may want to include in the name. Use the Navigation Keys to locate the character you want to include.
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Page 116: Add An Incoming Call
Access and use the Personal Directory 7. Press the Key or the Quit Quit Key to exit. Directory/Log Directory/Log Add an incoming call 1. Press the Copy Key. Copy The displays shows the message Copy to. 2. Press the Directory Key. -
Page 117: Add An Outgoing Call
Access and use the Personal Directory 6. Press the Key or the Quit Quit Key to exit. Directory/Log Note: You can edit the name or number Directory/Log before or after you save to the directory. Add an outgoing call 1. After the person you called answers, Copy press the Copy... -
Page 118: Delete Or Edit A Personal Directory Entry
Access and use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Keys to highlight Navigation the entry you want to edit or delete. 2. Press the Delete Key to delete the Delete currently highlighted entry in your Personal Directory. -
Page 119: Delete Your Personal Directory
Access and use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Key. Delete List DelList The display shows Delete all entries?. 2. Press the Key if you want to delete all the entries in your Personal Directory, or press the Key if you want to return to the top of the... -
Page 120: Use Card View
Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Use the Navigation Keys to highlight the desired name. Purchasing 2. Press the right Navigation Key. -
Page 121: Search For An Entry
Access and use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: 1. Use the Keys to highlight Navigation Personal Directory. Personal Directory 2. You may press the Key or Select Select... - Page 122 Access and use the Personal Directory 4. Press to copy the incoming call Next Next without editing the name. Edit the number, if required (see notes for step 5), and go to step 6. Clear Press Clear to make changes to the name before saving.
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Page 123: Set-To-Set Messaging
The length of your message is limited to 24 characters. The message is entered through the dial pad keys using a process similar to the one used for entering names in the Avaya 3904 Digital Deskphone’s Personal Directory. Your network administrator may provide access to a list of up to ten messages which you may customize and select as your current set-to-set message. - Page 124 Set-to-Set Messaging 2. From the screen, use the Edit Mode to enter a text message. Press dial pad Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to exit the screen Cancel without saving changes.
- Page 125 Set-to-Set Messaging 3. From the screen, use the Edit Mode to customize the message. dial pad Press the Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to Cancel exit the screen without saving changes.
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Page 126: Corporate Directory
On the Avaya 3904 Digital Deskphone, you may copy an entry from the Corporate Directory and paste it into your telephone’s Personal Directory for quick access. - Page 127 Corporate Directory Note 1: The comma is the first character on Key on your dial pad. ⁄ Note 2: You do not need to enter the entire name. When the Done Key is pressed, the application will highlight the first directory entry that matches the text that you entered.
- Page 128 Corporate Directory To find another directory listing or to refine your current directory search: Press the NewFind Key to begin a new NewFind Resume search, or press the Key to Resume enter additional characters so that you may narrow your search. To exit the Corporate Directory application: Press the...
- Page 129 Corporate Directory you want to transfer the call. 3. Press the Key to transfer the call to Dial Dial the person whose name is highlighted.
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Page 130: Virtual Office
Virtual Office The Virtual Office feature (available on the Avaya 3903 and 3904 Digital Deskphones) allows you to log into a specially designated Avaya 3903 or 3904 Digital Deskphone. When you log into the telephone your individual configuration is downloaded to the telephone for line (DN) and feature access. - Page 131 Deskphone, you may only login to an Avaya 3903 Digital Deskphone. If your Virtual Office telephone is configured as an Avaya 3904 Digital Deskphone, you may only login to an Avaya 3904 Digital Deskphone. To log off the Virtual Office telephone: 1.
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Page 132: Avaya 3901 Digital Deskphone Feature Operation
Avaya 3901 Digital Deskphone Feature Opera- tion Avaya 3901 Digital Deskphone is a one line telephone. The Avaya 3901 Digital Deskphone operates in a different way than the other Avaya 3900 Series Digital Deskphones. This section explains in some detail the Avaya 3901 Digital Deskphone operation. - Page 133 Avaya 3901 Digital Deskphone Feature Operation Line (DN) Key To use the Line (DN) Key to make a call: 1. Press the Line (DN) Key. Line Lift the handset. The Line (DN) Key is automatically selected. the telephone number. Dial...
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Page 134: Program A Feature Or An Auto Dial
Program a feature or an Auto Dial Your network administrator may configure up to five features for your telephone. The Features Card on the right side of the Avaya 3901 Digital Deskphone lists each feature and the Dial Pad Number Key used to activate the feature. -
Page 135: Use Auto Dial
Avaya 3901 Digital Deskphone Feature Operation Use Auto Dial Auto Dial lets you dedicate a feature position to a specific telephone number. When the Features Key and assigned Dial Pad Number Key are pressed, the number is dialed automatically. This feature must be enabled by your network administrator. -
Page 136: Use Call Transfer
Avaya 3901 Digital Deskphone Feature Operation To make a Speed Call: 1. Lift the handset. 2. Press the Key. Features Feature 3. Press the Dial Pad Number Key for the Speed Call Controller feature or the Speed Call User feature. -
Page 137: Set Up A Conference Call
Avaya 3901 Digital Deskphone Feature Operation Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. -
Page 138: Activate Ring Again
Avaya 3901 Digital Deskphone Feature Operation Activate Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. -
Page 139: Make A Call
Avaya 3901 Digital Deskphone Feature Operation Make a call To dial a number while on-hook: 1. Press the (DN) Key. Line Line the number. Dial 3. Lift the and speak when the handset party answers. To use handset and dial number: 1. -
Page 140: Accessories For The Avaya 3900 Series Digital Deskphones
Analog Terminal Adapter (ATA) The Analog Terminal Adapter (ATA) allows you to connect an analog device such as a modem or fax machine to your telephone. The ATA is available for the Avaya 3902, 3903 and 3904 Digital Deskphones models. -
Page 141: Full Duplex Hands Free Module
PC, and download the file directly from the PC to the Avaya 3904 Digital Deskphone through a serial port connection. You can also upload the Personal Directory from the Avaya 3904 Digital Deskphone to your PC so that you can modify the directory. - Page 142 Accessories for the Avaya 3900 Series Digital Deskphones used with the optional Personal Directory PC Utility software.
- Page 143 Flexible Feature Codes/Feature Access Codes Avaya Meridian 1 Flexible Feature Codes (FFCs) Call Detail Recording Radio Paging Access Charge Account Remote Call Forward Radio Paging Answer Activate Remote Call Forward Station Control Password Change Deactivate Pickup Ringing Number Virtual Office Terminal Log On...
- Page 144 Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs) Account Code Directed Call Park Retrieval Anonymous Caller Rejection Directed Call Pick-up (DCPU) (ACRJ) Activate Anonymous Caller Rejection Executive Busy Override (EBO) (ACRJ) Deactivate Automatic Callback (ACB) Malicious Call Hold (MCH) Activate Automatic Callback (ACB) Paging access code...
- Page 145 43 feature operation 132 Call Charge fixed keys 132 Avaya 3902 Digital Deskphone key layout 9 Avaya 3901 Digital Deskphone Fea- Avaya 3903, 3904 Digital Desk- tures phones 66 Auto Dial 134 Call Detail Recording Charge Account call status indication 139...
- Page 146 Index Avaya 3902 Digital Deskphone forced 69 station 71 Avaya 3903, 3904 Digital Desk- Card View 120 phones 57 card view 17 Call Log 17 Centrex Switchhook Flash 63 access,Avaya 3904 Digital Desk- Centrex/Exchange Switchhook Flash phone 105 Call Log Key 14...
- Page 147 Information display 17 feature operation Information line 17 Avaya 3901 Digital Deskphone Intercom 33 Internal Call Forward 51 Features Key, Avaya 3901 Digital Interrupted dial tone 17 Deskphone 133 Fixed Keys 17 join a call Flexible Feature Code (FFC) 17...
- Page 148 Programmable Soft Keys 15 Quit Key 14 key click 99 Select Key 90 key layout Shift Key 14 Avaya 3901 Digital Deskphone 9 Volume Control Bar 13 Avaya 3902 Digital Deskphone Avaya 3903 Digital Deskphone language selection 91 Last Number Redial 29...
- Page 149 Index enhanced 70 Avaya 3902, 3903, 3904 Digital Deskphones 34 page 63 Redial 29 “Meet - me” page 73 Redial List 18 paging 73 access,Avaya 3904 Digital Desk- paging tone 18 phone 105 park Avaya 3903 Digital Deskphone Avaya 3902 Digital Deskphone...
- Page 150 Index Avaya 3902 Digital Deskphone Avaya 3903, 3904 Digital Desk- phones 31 Speed Call User 136 Speed Call, System 32 Station Camp-on 71 Station Control Password 52 switch hook 18 System Park DN 39 System Speed Call 32 time format 99...