Troubleshooting Guide - Razor powerrider 360 Owner's Manual

TROUBLESHOOTING GUIDE

Problem Possible Cause
Product does not run. Undercharged battery.
Charger is not working.
Product was running but Loose wires or connectors.
suddenly stopped.
Short run time. Undercharged battery.
Battery is old and will not accept full
charge.
Product runs sluggishly. Riding conditions are too stressful.
Product is overloaded.
Sometimes the product doesn't Loose wires or connectors.
run, but other times it does.
Motor or electrical switch damage.
Product makes loud noises or Chain is too dry.
grinding sounds.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our web site at www.razor.com or call toll free 866-467-2967 to speak to a live Customer Service Representative
Need Help? Visit our web site for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service
contact information is listed at the back of this manual.
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only
Solution
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours after
each subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged
into the charging port and that the charger is plugged into a functioning
wall outlet.
Contact Razor Customer Service to get replacement charger.
Check all wires and connectors to make sure they are tight.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours after
each subsequent use.
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 2 years depending on product use and
conditions. Replace only with a Razor replacement battery.
Use only on solid, flat, clean and dry surfaces, such as pavement or level
ground.
Make sure you do not overload the product by allowing more than one
rider at one time, exceeding the maximum weight limit, going up too steep
a hill, or towing objects behind the product. Check the air pressure of the
front wheel.
Check all wires connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and repair.
Contact Razor customer service or visit www.razor.com.
Apply a lubricant, such as 3 in 1
12
or Tri-Flow ,to the chain.
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