Troubleshooting - Napoleon EF30G Installation And Operating Instructions Manual

8.0 TROUBLESHOOTING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM
Dim or no
fl ame
Ember bed is
not glowing or
dimming
No warm air is
coming out of
the appliance
Appliance turns
off and will not
turn on
Appliance will
not come on
when switch is
fl ipped to ON
Remote control
does not work
Heater shuts
off automati-
cally
PROBLEM TEST SOLUTION
Lamp(s) are burnt out
Lamp(s) are burnt out
Room temperature is
higher than the ap-
pliance setting (if it is
set to LO or MED)
Appliance has over-
heated and safety
device has caused
the thermal switch to
disconnect
House circuit breaker
has tripped
Appliance is not
plugged into an elec-
trical outlet
Appliance has over-
heated and safety
device has caused
the thermal switch to
disconnect
Low batteries
Room is too warm
WARNING
!
- Inspect the lamps inside the fl ame generation cylinder drum
and replace them if necessary
- Inspect the ember bed lamps and replace them if necessary
- Set appliance to a higher temperature setting (MED or HI)
- Unplug the appliance, allow appliance to cool for 10
minutes, then plug it back in
- Reset house circuit breaker
- Check plug and plug it in
- Unplug the appliance, allow appliance to cool for 10
minutes, then plug it back in
- Replace AA batteries in remote control
- The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached.
It will also turn on automatically if the room temperature
drops below the pre-set temperature. Preset temperature is
dependant on heater setting selected.
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W415-0760 / A / 01.18.10