Upgrading The Aastralink Rp Solution; Base Unit And Software Upgrades; Phone And Gateway Upgrades - Aastra 6751i RP Administrator's Manual

Upgrading the AastraLink RP Solution

The components of your AastraLink RP Solution may be upgraded in the future to access the added functionality provided
by new software versions.
The AastraLink RP 500 Base Unit is upgraded along with the Microsoft Response Point Administrator and Assistant
software. Assistant, Administrator, and the AastraLink RP 500 Base Unit must be running compatible software versions for
your AastraLink RP Solution to function as a system.
The AastraLink IP phones can be upgraded independently, using the Aastra Web UI menu to send out a firmware update.

Base Unit and Software Upgrades

The upgrade process involves three main components of Response Point: the base unit, Administrator, and Assistant.
Version Control
Response Point can only be upgraded to larger (or later) version numbers; you can never "downgrade" to a previous
version. It's best to keep the versions of Administrator and the base unit the same. However, they get out of sync when:
• The phone system administrator upgrades Administrator and then connects to the base unit for the first time.
• The base unit was upgraded from another computer other than the one on which this copy of Administrator is currently
running.
Depending on the situation, an upgrade of Administrator will be recommended but optional, or it will be necessary to
continue.
Upgrade Process
You may be prompted to upgrade the base unit when connecting to a base unit from Administrator. When it connects,
Administrator compares the versions of the base unit and Administrator, and displays these in the Upgrade Base Unit
dialog box if the base unit is an earlier version than Administrator.
When you click Upgrade in this dialog box, these tasks are performed:
• A backup of the current phone system configuration and voicemail is created.
• A copy of the backup is created.
• The backup is upgraded to the new version.
• New files are uploaded to the base unit.
• The base unit software is upgraded.
• The upgraded configuration is restored to the base unit.
These steps may take several minutes if your phone system has many users and phones. So, don't be alarmed if some time
passes during an upgrade. In addition, the base unit will restart in the process.
The end result of this process is that both Administrator and the base unit are upgraded to the same version. The Assistant
program must then be upgraded on each computer on which Assistant is installed.
If the version of the base unit is a later version than Administrator, you'll see a message telling you whether an upgrade is
mandatory or optional

Phone and Gateway Upgrades

Response Point venders will periodically release firmware packages to upgrade both IP phones and gateways on your
AastraLink Response point Solution. Upgrade software packages may include new versions of firmware for one or more
devices. You can elect to upgrade all devices, or only some devices on your network.
Upgrade All Device Firmware Using Administrator
To upgrade all devices (recommended) do the following.
Note: Upgrading will disrupt phone service, so don't begin an upgrade during business hours.
1 From within the Administrator software, click the Phone System button.
2 Click Upgrade Device Firmware under the heading Other.
AastraLink RP System Administrator Guide 45