Using A Receptionist Or Operator - Aastra 6751i RP Administrator's Manual

4 Click Configure, and decide whether you want to use the system-provided greeting, record a custom greeting, or upload
a sound file with the greeting that you want.
5 When you're finished specifying the greeting, click OK.
6 Click Configure to record the Please say the name of the person or group prompt, which is required so that Response
Point can detect the answers from callers. This opening prompt is played immediately after the welcome greeting.
7 When you're finished specifying the prompt, click OK.
8 When you're satisfied with both the welcome greeting and opening prompt, click OK in the Configure Automated
Receptionist Properties dialog box.
Configuring Bypass Receptionist
Using Bypass Receptionist allows callers phoning your office to reach an extension number directly when they phone in.
Employees can configure phone numbers to bypass the receptionist using the Assistant program. Otherwise, all other calls
are handled by the specified call routing plan.
The table of phone numbers and users is sorted first by conflicts. For example, if two employees have used Bypass
Receptionist for the same incoming phone number, these conflicts are grouped together at the top of the table. You need to
inform users of conflicts and resolve them, since only one phone user can use the bypass receptionist for a given number.
Non-conflicting phone numbers are sorted in numerical order. In addition, to sort the table by user, click Go directly to this
user.
To configure the Bypass Receptionist feature using Administrator, do the following.
1 Click the Call Routing button.
2 In the Tasks pane, click Configure Bypass Receptionist.
3 Select the Allow calls to bypass the receptionist based on the caller ID phone number check box.
4 Note any conflicts, and notify employees that they need to resolve who gets a direct call. Only one person can receive
calls from a number configured with the Bypass Receptionist. (Likewise, you might see conflicts because an outside
number has been designated for External Access.)
5 Click OK to complete the configuration.

Using a Receptionist or Operator

If you have a full-time receptionist who answers the phone, you will want to specify the Receptionist Plan in Administrator.
AastraLink RP System Administrator Guide 33