Microsoft Utilities - Aastra 6751i RP Administrator's Manual

4 Select Factory Default and press the 4 key.
5 Press # to confirm and reset the phone to the factory default settings.

Microsoft Utilities

Response Point has three utilities to help you perform the following tasks:
• Resetting the password of the base unit.
• Extracting diagnostic information from the base unit, which a product support technician may need in order to diagnose
performance problems.
• Erasing all private information on the base unit, including configuration files, logs, and voice messages.
Each of these utilities is a separate executable file (an .exe file). To use a particular utility, copy the executable file onto an
empty USB flash drive (also called a "USB drive"). When you insert the drive into the USB slot on the base unit, the base
unit will automatically execute the utility.
You should use a USB drive with an activity light that indicates when the drive is being accessed, so that you can monitor
the progress of long-running utilities. Also, make sure that you unlock your USB drive before using it, if the device supports
this functionality.
Note: Do not put more than one utility at a time onto the USB drive. If there are multiple utilities on the USB drive, the base
unit will not execute any of them.
Resetting the AastraLink RP 500 Base Unit Password
Use the "ResponsePointPasswordReset.exe" file to reset the base unit password to its default value, which is "admin". This
is useful if the phone system administrator forgets the password or if someone who should not have access to the phone
system discovers the password and changes it.
To reset the base unit password do the following:
1 Copy the "ResponsePointPasswordReset.exe" file from the Response Point DVD/CD onto an empty USB drive.
2 Plug the USB drive into the base unit. The password will be reset immediately.
3 To verify that the password has been reset, start the Administrator program, and connect to the base unit using the
default password "admin".
4 If you are unable to connect, plug the USB drive into your computer, and open the file named
"ResponsePointPasswordReset.txt". Follow the instructions described in the file, and repeat this procedure, starting with
step 1.
Extracting Diagnostic Information from the Base Unit
Use the "ResponsePointSystemInfo.exe" file to extract diagnostic logs from the base unit. You will not need these logs on a
day-to-day basis, but only when you need to provide a product support technician with the information for troubleshooting
purposes. The extracted data contains no personally identifiable information (PII).
To extract diagnostic information from the base unit do the following:
1 Copy the "ResponsePointSystemInfo.exe" file from the Response Point DVD/CD onto an empty USB drive.
2 Plug the USB drive into the base unit. The extraction process will begin immediately.
3 Remove the USB drive after the activity light stops blinking. It may take several minutes (sometimes 30 minutes or more)
for all of the diagnostic information to be extracted and copied to the USB drive. The precise time required depends on
the amount of information to be extracted.
4 Plug the USB drive into your computer, and verify that the new files have been copied to the USB drive.
5 Open the file named "ResponsePointSystemInfo.txt". If the message in the file indicates that the information was not
extracted, follow the instructions described in the file, and repeat this procedure, starting with step 1.
6 Share the files on the USB drive with a product support technician.
Erasing All Private Information on the Base Unit
Use the "ResponsePointEraseData.exe" file to erase all private information on the base unit, such as configuration files,
logs, and voice messages. This is a useful security measure if you decide to give the physical device to someone else.
To erase all private information on the base unit:
1 Copy the "ResponsePointEraseData.exe" file from the Response Point DVD/CD onto an empty USB drive.