Tektronix PHASER 840 Advanced Features And Troubleshooting Manual page 63

Problems with automatic duplex printing
Symptom
Output is single-sided
Frequent jams when duplex
printing
Second side of a duplex print
is upside-down
Labels are printed on the
wrong side
Printed colors are not what you expected
Symptom
Light-colored or missing
stripes on prints
Ink streaks or oil on front,
back, or edges of print
Prints have dull, faded colors
Photographic images appear
grainy
Black-and-white prints
instead of color
Blue colors look too purple
Solution
Make sure that you have selected duplex printing in the printer driver.
Paper must be between 60 - 120 g/m
When using the manual feed slot, make sure that the media is always loaded straight.
Clean the printer's rollers. Refer to page 64 for more information.
Select the correct method for binding preference in the printer driver.
Long-edge binding: Page turns on the long side, regardless of image orientation.
Short-edge binding: Page turns on the short side, regardless of image orientation.
Refer to "Automatic duplex printing" on page 23 for detailed instructions.
Make sure the labels are loaded face down.
Make sure that duplex printing is not selected in the printer driver when you are printing
labels.
Solution
Clean the printhead: in the front panel troubleshooting menu, select Eliminate Light
Stripes. Refer to page 58 for more information.
Clean the printer's internal paper path with the front panel troubleshooting routine.
Refer to page 63.
Clean the printer's paper-exit rollers. Refer to page 67.
Clean the wiper blade in the maintenance drawer (A). Refer to page 62.
If you are using the upper media tray, make sure that the indicator switch has been set for
the appropriate media.
Use only Phaser 840 printer transparencies; they have been specially formulated for this
printer.
For printing on transparencies, make sure that you have selected in the driver
Transparency (for the media tray) or Manual Feed Transparency (for the manual feed
slot).
Try a different color correction mode. Refer to page 80 for more information.
In the printer driver, select the highest print quality mode.
Use images that are 150 dpi or higher.
In the printer driver, check if the TekColor Correction is set to Monochrome; if it is,
choose a different color correction.
Macintosh users:
Make sure that you are using the correct PPD file with the latest Apple LaserWriter
printer driver (version 8.3.4 or higher), that supports color PostScript.
In the Print dialog box, make sure that Color/Grayscale is selected. Some applications
require special files to print in color. Make sure that these files are properly installed. For
information, refer to the topics on the printer's CD-ROM or the Tektronix World Wide Web
site.
PC users:
Be sure to use a driver that supports color PostScript.
If you are using Windows: In the Options dialog box, make sure that the Color box is
checked. For information on the drivers, refer to the printer's CD-ROM or World Wide
Web.
If printed blue colors look too purple, print your document with the Vivid Color color
correction. Refer to page 80 for information on color corrections.
Advanced Features and Troubleshooting Manual
2
(16 - 32 lb. bond) in weight.
4
Troubleshooting
53