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Forward
Set Forward Destination
From the Display Menu:
• Press the Scroll > Fwd menu key on your
display.
• Press Set.
• Enter the Call Type you wish to forward.
• CO & ICM (Outside/Intercom).
• CO Only (Outside).
• ICM Only (Intercom).
CO and ICM calls can be forwarded to different
numbers.
• Enter the Destination:
• Int (Internal) - Enter the Forward Mode for
Internal Calls.
• All calls to another extension or hunt
group.
• Busy/NA
(B/NA)
extension or hunt group.
• No
Answer
(NA)
extension or hunt group.
• Enter the extension number for forwarding.
• Ext (External) - Enter the destination using
Personal Speed Dial Codes 90-99.
• Press the Speaker button to end the operation.
An asterisk* will appear next to the Forward feature
on your display when the station has been
forwarded.
Forward Status / Cancel
To check the Forward status of your phone or to
cancel station forwarding:
• Press the Scroll > Fwd menu key—only once to
see the current status.
• The 12i/d will first display the current forward
status for two seconds.
• Press Clear, to cancel forwarding.
• Press the Speaker button to end the operation.
Forward—Follow-Me
Set Follow Me (From the destination extension)
• Press the Scroll > Fwd menu key.
• Press Scroll > Follow.
• Enter the Call Type you wish to forward:
• All Calls (CO/Intercom).
• CO Only.
• ICM Only.
• Enter the extension number of the station to
forward.
• Press the Speaker button to end the operation.
7
calls
to
another
calls
to
another
To stop recording a call to voice mail
While recording a call with the [RECORD] button lit:
• Press the [RECORD] button or hang up.
To play a recorded call:
• Follow the same procedure for playing a voice
mail message.
Do Not Disturb
If you do not wish to be disturbed, you can set your
extension to prevent any calls from ringing to or
getting through to your extension.
• Do not lift receiver.
• Press the HOLD/DND button.
The lamp on the HOLD/DND button will stay lit.
To cancel Do Not Disturb:
• Do not lift receiver.
• Press the HOLD/DND button.
The lamp on the HOLD/DND button will go out.
Hold/Quick Forward Operation
• If your phone is equipped with this feature,
pressing HOLD/DND will automatically forward
all incoming calls to your fixed call forward
destination.
Exclusive Hold On Outside Line
A call on "exclusive" hold may only be picked up
from your extension.
While speaking on an outside call:
• Press the button for the outside line you are
already using. The green lamp on that outside
line button will flash slowly on your phone. The
red lamp will stay lit at other extensions.
To retrieve a call on Exclusive Hold:
• Press the same outside line button on your
phone again to be connected to the call.
Flash
Flash allows you to receive a dial tone on the same
outside line that you are using without having to
hang up. Flash may also be used to receive an
intercom dial tone to place another intercom call.
After you complete a call or if you make a
dialing mistake:
• Press [FLASH].
• Dial the new number.
To Use Centrex or PBX features:
• Press [S FLASH]:
• Dial the new number or feature code.
If your phone does not have [FLASH] or [S
FLASH] buttons:
• Press FEAT then dial
+
• Press FEAT then dial
+
16
for Flash.
for Short Flash.
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