Procedure 2.4 - Documenting Software Problems - Precor EFX5.31 Instruction Manual

Procedure 2.4 - Documenting Software Problems

When a problem is found with either the software or upper or lower PCA's, record the information
listed below. If you isolated the problem to either the PROM, upper PCA, or lower PCA, include
the information you have recorded with the malfunctioning PROM or PCA when you ship it to
Precor.
When a problem occurs, record the following information:
• Model and serial number
• Software version numbers for upper and lower PCA's
Note:
Look at the PROM mounted on the upper PCA. A label on the PROM indicates the software
version number. The part number of the PROM indicates the version number.
• User and program number running when the problem occurred
• A description of:
a. What happened or failed to happen.
b. The action taken by the user just before the problem occurred.
c. Problem-related information (such as how far into the program the problem occurred,
the work level being used when the problem occurred, etc.).
• The frequency of occurrence.
• Contact precor technical support at 800-347-4404 to receive a return tag.