In Case Of Difficulty - AT&T 1187 User Manual

91-5783-10-00_ATT1487_R0.qxd
Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1 800 222–3111.
Telephone does
not work at all
Cordless
handset does
not ring
Noise or
interference on
a cordless
handset call
6/2/2003 12:15 PM
• Make sure the battery pack is installed and charged correctly (see
page 7).
• Make sure the AC adapter is plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• Make sure the base antenna is fully upright.
• If you have dial pulse telephone service, make sure the dial mode is
set to dial pulse (see page 11).
• Make sure the ringer is on (see page 10).
• Make sure the telephone line cord and AC adapter are plugged in
properly (see page 6).
• Make sure the base antenna is fully upright.
• Move the cordless handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press CHAN to select another channel. If noise is exceptionally loud,
move closer to the base before changing channels.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
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