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Comdial 8900-IP Series User Manual

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FX Digital Communication Systems
IP Speakerphone
Station User's Guide
This publication supports the Internet Protocol (IP)
Large Screen Display Speakerphone
GCA70–377.02 09/01
printed in U.S.A.

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Summary of Contents for Comdial 8900-IP Series

  • Page 1 FX Digital Communication Systems IP Speakerphone Station User’s Guide This publication supports the Internet Protocol (IP) Large Screen Display Speakerphone GCA70–377.02 09/01 printed in U.S.A.
  • Page 2 This user’s guide applies to the following telephone model: 8900-IP-** Rev. A and later. • Contact your Comdial dealer for updates of this as well as other Comdial publications. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 3: About This Book

    GCA70-377 Contents About This Book This user’s guide serves as both an introduction for new IP speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features available to you from this speakerphone:...
  • Page 4 Contents GCA70-377 NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type;...

  • Page 5: Table Of Contents

    GCA70-377 Contents Contents Getting Started ....1 Setting Up Your Speakerphone... 1 Positioning Your Speakerphone ..2 Using Your Speakerphone .
  • Page 6 Contents GCA70-377 Making Calls ....27 Making Outside Calls ....27 Making Intercom Calls .
  • Page 7 GCA70-377 Contents Other Advanced Features ... 67 Background Music ....67 Line Groups ....68 Do Not Disturb Condition.
  • Page 8 Contents GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 9: Getting Started

    Getting Started Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Your Internet Protocol (IP) large screen display speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

  • Page 10: Positioning Your Speakerphone

    Getting Started GCA70-377 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.

  • Page 11: Using Your Speakerphone

    GCA70-377 Getting Started Using Your Speakerphone • To manually place a call using your speakerphone, 1. PRESS INTERCOM or line button. 2. DIAL the number. 3. When party answers, SPEAK toward the telephone. • To automatically dial a number using your speakerphone, 1.

  • Page 12: Setting Display Contrast

    Getting Started GCA70-377 Setting Display Contrast You can darken or lighten the contrast of the display for best viewing. • To adjust the display contrast, 1. SELECT OPTIONS . Background Music 2. SELECT Programming . Voice Announce Block Do Not Disturb 3.

  • Page 13: Setting Volume Levels

    GCA70-377 Getting Started Setting Volume Levels The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position). •...

  • Page 14: Answering And Making Calls

    Getting Started GCA70-377 Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

  • Page 15: Understanding The Basic Functions

    GCA70-377 Getting Started Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) Displays time, day, date, and active call information. •...

  • Page 16: Your Speakerphone's Buttons

    Getting Started GCA70-377 Your Speakerphone’s Buttons Hold Button (HOLD) Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls •...
  • Page 17 GCA70-377 Getting Started Speaker Button (SPEAKER) Turns your speaker on or off. • Disconnects a call when you are on a hands free call. • Ends or cancels programming. • Tap Button (TAP) Recalls dial tone or generates a hookflash. •...

  • Page 18: Your Speakerphone's Display Lights

    Getting Started GCA70-377 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): Steady red = station is in use. •...
  • Page 19 GCA70-377 Getting Started The MUTE Button: On steady = called party cannot hear your conversation. • The INTERCOM Button: Steady green or red = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to •...

  • Page 20: Understanding The Large Screen Display

    Getting Started GCA70-377 Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone.

  • Page 21: Answering Calls

    GCA70-377 Answering Calls Answering Calls Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123 ) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.
  • Page 22 Answering Calls GCA70-377 Using Call Handling Buttons with Answered Calls • After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD Wednesday 19 11:36am 1. SELECT Hold to place the call on hold at your Group Listen Hold station, or...

  • Page 23: Answering Intercom Calls

    GCA70-377 Answering Calls Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker.

  • Page 24: Night-Transferred Calls - Line Access From Any Station

    Answering Calls GCA70-377 Night-Transferred Calls - Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. • If your telephone rings, 1. PRESS line button with flashing light. 2. LIFT handset to talk. •...

  • Page 25: Holding Calls

    GCA70-377 Answering Calls Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.
  • Page 26 Answering Calls GCA70-377 Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick Wednesday 19 11:36am hold recall tone bursts to sound at your telephone, the Hold RCL J Doe flash rate of the line button becomes faster and the light becomes orange.
  • Page 27 GCA70-377 Answering Calls Selecting Specific Held Calls Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that Wednesday 19...

  • Page 28: Call Pickup

    Answering Calls GCA70-377 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

  • Page 29: Pickup For Monitored Stations

    GCA70-377 Answering Calls Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

  • Page 30: Servicing A Monitored Station

    Answering Calls GCA70-377 Servicing a Monitored Station • To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone, OR LIFT handset if privacy is desired.

  • Page 31: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    GCA70-377 Answering Calls Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. •...

  • Page 32: Voice Announce Blocking

    Answering Calls GCA70-377 Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs. •...

  • Page 33: Caller Id (Automatic Number Identification)

    GCA70-377 Answering Calls Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD.
  • Page 34 Answering Calls GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 35: Making Calls

    GCA70-377 Making Calls Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

  • Page 36: Making Intercom Calls

    Making Calls GCA70-377 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

  • Page 37: Automatic Dialing

    GCA70-377 Making Calls Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed.

  • Page 38: Redialing

    Making Calls GCA70-377 Redialing For instruction on using your system’s Automatic Redial feature, see page 70 in the Other Advanced Features chapter. Redial - Last-Dialed Number • To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone.

  • Page 39: Camping On - Busy Station, Automatic Callback

    GCA70-377 Making Calls Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 40: Advanced Camping On Options

    Making Calls GCA70-377 Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.
  • Page 41 GCA70-377 Making Calls • To answer a call-waiting tone if you receive one while on a call, 1. HEAR short tone burst in receiver. 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone). 3.

  • Page 42: Sending Subdued Off-Hook Voice Announcements (Sohva)

    Making Calls GCA70-377 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. • Make a SOHVA announcement using the SOHVA button as follows: Wednesday 19 11:36am 1.

  • Page 43: Advanced Call Handling

    GCA70-377 Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. • To queue for a line group, 1. PRESS INTERCOM. 2.

  • Page 44: Conferencing

    Advanced Call Handling GCA70-377 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 45 GCA70-377 Advanced Call Handling If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call. •...

  • Page 46: Call Forwarding

    Advanced Call Handling GCA70-377 Call Forwarding Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call. You can forward calls that ring at your telephone but receive no answer;...

  • Page 47: To Cancel Call Forwarding

    GCA70-377 Advanced Call Handling • To cancel call forwarding, 1. SELECT CLEAR to disable call forwarding. FWD RNA to J Doe CLEAR Call Forwarding Active Forward Only Your Prime Line and PERS Intercom Calls Forward All Calls That Ring At Your Your Caller Forward...

  • Page 48: Diverting All Incoming Calls To Another Station

    Advanced Call Handling GCA70-377 Diverting All Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. •...

  • Page 49: Call Forward Outside System (Cfos)

    GCA70-377 Advanced Call Handling Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system • To activate CFOS with your LCD speakerphone, Forward All 1.
  • Page 50 However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unac- counted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

  • Page 51: Call Parking

    GCA70-377 Advanced Call Handling Call Parking Parking a Call You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call.

  • Page 52: Handling Park Recalls

    Advanced Call Handling GCA70-377 Handling Park Recalls When a parked call times out of the system, it returns to your telephone in the form of a park recall (you hear four short tone bursts at 12-second intervals). Wednesday 19 11:36am •...
  • Page 53 GCA70-377 Advanced Call Handling Your Station Caller If the Parked Call Is Not Answered Within a Set Time, To Place Call It Recalls To Your In a Parking Orbit... Station ...DIAL Orbit Number (910-999) Parking Orbit To Retrieve a Parked Call From Any Other Station...

  • Page 54: Call Transferring

    Advanced Call Handling GCA70-377 Call Transferring Screened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

  • Page 55: Unscreened Call Transfers

    GCA70-377 Advanced Call Handling • If the intercom party does not answer their telephone when ringing, take one of the following steps: 1. SELECT RECONNECT to reconnect the call to your station. 2. SELECT MESSAGE to leave a message-waiting indication at the station.

  • Page 56: Other Call Transferring Options

    Advanced Call Handling GCA70-377 Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.
  • Page 57 GCA70-377 Advanced Call Handling Call Transferring Summary What are the sender’s How is the transferred call Transfer Option actions after answering Best suited for delivered to the receiver? original call? Normal intercom ringing (two short bursts) and the 1. Press TRNS/CONF introduction of the call;...
  • Page 58 Advanced Call Handling GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 59: Nonverbal Messaging

    GCA70-377 Nonverbal Messaging Nonverbal Messaging LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. • To turn on a message from your Back at telephone, Call out to lunch 1.
  • Page 60 Nonverbal Messaging GCA70-377 LCD Message Delivery—continued SELECT out to lunch to display “ out to lunch” on the • LCD display. SELECT Take a message to display “Take a message” • on the LCD display. SELECT I will be back to display “I will be back” on •...
  • Page 61 GCA70-377 Nonverbal Messaging LCD MESSAGE LIST (Write the attendant supplied messages here) Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) IP Speakerphone Station User’s Guide...

  • Page 62: Message Waiting Light And Messaging

    Nonverbal Messaging GCA70-377 Message Waiting Light and Messaging If the system installer designates your IP speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. • To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1.

  • Page 63: Response Message Delivery

    GCA70-377 Nonverbal Messaging • To receive a message at an alerted station, 1. OBSERVE flashing message waiting light and Wednesday 19 11:36am the LCD message indicating who called for Call J Doe you. 2. SELECT CALL to dial the messaging station automatically.
  • Page 64 Nonverbal Messaging GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 65: Programming

    GCA70-377 Programming Programming DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. To store an intercom number as a DSS number, •...

  • Page 66: Speed Dial Numbers

    Programming GCA70-377 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.
  • Page 67 GCA70-377 Programming 6. SELECT EDIT. 7. Make your speed dial route selection choice from the list on the LCD by pressing the appro- Select Line priate button. Select Line Group Select Prime/Last Line PRESS line button to select outside line, •...

  • Page 68: Feature Access Codes

    Programming GCA70-377 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
  • Page 69 GCA70-377 Programming Speed Dial Numbers, Features or DSS/BLF Locations (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) IP Speakerphone Station User’s Guide...

  • Page 70: Lcd Feature Buttons

    Programming GCA70-377 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 60). •...
  • Page 71 GCA70-377 Programming • Do Not Disturb ( DND )—prevents other telephones from ringing your telephone. • Executive Override ( Executive Override )—allows overriding a call or a Do Not Disturb condition at another telephone. • Group Listen ( Group Listen )—allows others to hear a conversation over the telephone speaker while you use the handset or headset;...

  • Page 72: Programming Feature Access Buttons

    Programming GCA70-377 Programming Feature Access Buttons Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page 89. • To create a feature access button, 1.

  • Page 73: Reminder Alert

    GCA70-377 Programming Reminder Alert You can set up to two reminder alerts to sound so that you will remember important regular events or occasional events. • To set a reminder alert at your telephone, Wednesday 19 11:36am 1. SELECT OPTIONS . Reminder Alert 1 2.

  • Page 74: Response Message Button

    Programming GCA70-377 Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.

  • Page 75: Other Advanced Features

    GCA70-377 Other Advanced Features Other Advanced Features Background Music If the telephone system supplies background music, you can turn it on at your IP speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. •...

  • Page 76: Line Groups

    Other Advanced Features GCA70-377 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. • If your system has line groups, access them as follows: 1.

  • Page 77: Do Not Disturb Condition

    GCA70-377 Other Advanced Features Do Not Disturb Condition This feature keeps calls from ringing at your IP speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this information on the display. •...

  • Page 78: Automatic Redial

    Other Advanced Features GCA70-377 Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your telephone’s redial queue. NOTE: The AUTOMATIC REDIAL button described in the following steps must be programmed by your system installer or attendant. Individual users DO NOT have access to programming of this feature.
  • Page 79 GCA70-377 Other Advanced Features • To scroll through numbers in your redial queue if your telephone is currently idle, 1. SELECT Auto Redial OR the programmed AUTOMATIC REDIAL button. The display shows the last number dialed. 2. Choose one of the following: SELECT REMOVE to remove the number from the redial •...

  • Page 80: Wireless Paging System

    Other Advanced Features GCA70-377 Wireless Paging System When available, a wireless paging system option allows you to send call back and parked call messages to pager units assigned to station extension numbers of the system to which your IP speakerphone is in contact. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 81 GCA70-377 Other Advanced Features 5. PRESS SPEAKER to end. • To transfer a call to a pager park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND SELECT Transfer . 2.

  • Page 82: Auxiliary Jack

    Other Advanced Features GCA70-377 Auxiliary Jack Your IP speakerphone may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer or an external pager. If your IP speakerphone is so equipped, you must program one of it’s programmable buttons to serve as an enable/disable button for each auxiliary device you plan to connect.
  • Page 83 GCA70-377 Other Advanced Features • Program the enable/disable buttons (at any blank programmable button location) as follows: SELECT OPTIONS SELECT Programming SELECT until the option appears. NEXT Feature Button SELECT Feature Button PRESS blank programmable button location to serve as enable/disable button for the feature you’ve selected.

  • Page 84: Account Codes

    Other Advanced Features GCA70-377 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1.

  • Page 85: Dial By Name

    3. SELECT ALL to view all entries OR SELECT interactive button corresponding to the letters in the name you want to locate (for example, dial ABC for Comdial). There is no Selecting Dial By Name limit to the number of digits you can dial.

  • Page 86: Volume Control

    Other Advanced Features GCA70-377 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. •...

  • Page 87: Muting Your Speakerphone

    GCA70-377 Other Advanced Features • There are eight headset loudness levels that you can set for the current call as follows: 1. While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire.

  • Page 88: Programmed Button Display

    Other Advanced Features GCA70-377 Programmed Button Display Button Functions Display (Button Query) You can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. SELECT OPTIONS . 2. SELECT Programming . Speeddial 3.

  • Page 89: Paging

    GCA70-377 Other Advanced Features Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. • To send a paging announcement, 1.

  • Page 90: Viewing The Call Log

    Other Advanced Features GCA70-377 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O.

  • Page 91: Feature Access Codes

    GCA70-377 Feature Access Codes Feature Access Codes This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 60 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.
  • Page 92 Feature Access Codes GCA70-377 Feature Enable Code Disable Code Call Forward, Ring-No INTERCOM + INTERCOM + Answer, All Calls extension number Call Forward, Ring-No INTERCOM + INTERCOM + Answer, Personal Calls extension number INTERCOM + Call Forward, All Calls INTERCOM + extension number INTERCOM + Call Park, Orbit 910-990...
  • Page 93 GCA70-377 Feature Access Codes Feature Enable Code Disable Code extension number + Executive Override Hold, Manual HOLD Hold, Exclusive HOLD + HOLD Hold, Directed INTERCOM + Hold, Directed Pickup INTERCOM + INTERCOM + LCD Messaging INTERCOM + message Line Group 1 INTERCOM + INTERCOM + Line Groups 2-11...
  • Page 94 Feature Access Codes GCA70-377 Feature Enable Code Disable Code Operator Access INTERCOM + Paging, All Call INTERCOM + INTERCOM + Paging, Zones 2-8 Paging, Meet-Me INTERCOM + INTERCOM + Park Orbit Retrieve INTERCOM + Park Orbit Send INTERCOM + Personal Ringing Tones tone code ( Redial Last Dialed Number INTERCOM +...
  • Page 95 GCA70-377 Feature Access Codes Feature Enable Code Disable Code *100 *599 *000 *999 Speed Dial, System *0000 *1999 (Dial code varies with system programming) Speed Dial, Programming INTERCOM + INTERCOM + Station Lock code Volume Save INTERCOM + Voice-Announce Block INTERCOM + INTERCOM + NOTE:...
  • Page 96 Feature Access Codes GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 97: Display Abbreviations

    GCA70-349 Display Abbreviations Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition Account Codes Stores a button that enables account code entry. ACCT Sets two reminder alerts that will sound at your Set Reminder ALERT station at specified times.
  • Page 98 Display Abbreviations GCA70-349 Abbreviation Feature Definition Has system call you when busy station becomes idle. Camp On When chosen as a feature, stores a button that enables CAMP the function. Forwards all of your calls to a different station Call Forward location.
  • Page 99 GCA70-349 Display Abbreviations Abbreviation Feature Definition When chosen as a feature, stores a button that enables Group Listen GPLSN loud speaker broadcast of distant party’s voice. When chosen as a feature, stores a button that enables Headset HDSET headset operation. Ask Caller To Send a non-verbal response to a SOHVA caller so he HAVE HOLD...
  • Page 100 Display Abbreviations GCA70-349 Abbreviation Feature Definition When chosen as a feature, stores a button that allows Pick Up PCKUP you to pick up a call ringing elsewhere. Route your personal intercom calls to a different Personal PERS station location. When chosen as a feature, stores a button that Privacy PRIV releases privacy for a current call.
  • Page 101 GCA70-349 Display Abbreviations Abbreviation Feature Definition Inhibits your station from receiving a SOHVA. Also, Voice Announce blocks voice calls sent over the speaker. When chosen Block as a feature, stores a button that provides the function. *Available only on Impact SCS 8412FJ and 8412SJ models only. Large Screen Display Speakerphone Station User’s Guide...
  • Page 102 Display Abbreviations GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 103: Glossary

    GCA70-349 Glossary Glossary Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.
  • Page 104 Glossary GCA70-349 Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
  • Page 105 The tones made by your telephone when you dial. DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable.
  • Page 106 Glossary GCA70-349 E&M Tie Lines In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone.
  • Page 107 GCA70-349 Glossary Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
  • Page 108 Glossary GCA70-349 Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted. Privacy Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.
  • Page 109 GCA70-349 Glossary Speed Dialing Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Station A single system telephone with an individual identity and feature set assigned by the programmer.
  • Page 110 Glossary GCA70-349 Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them. Unsupervised Conference After establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties. Voice call A verbal intercom call.

  • Page 111: Speakerphone Characteristics

    To operate in full-duplex mode, the telephone must perform a “speech training” test at the beginning of each call. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself. Note that during the “speech training”...
  • Page 112 Speakerphone Characteristics GCA70-377 NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training”...

  • Page 113: Half-Duplex Speakerphone Guidelines

    GCA70-377 Speakerphone Characteristics Half-Duplex Speakerphone Guidelines The speakerphone user guidelines in this section do not apply when your speakerphone is operating in full-duplex mode. However, they are applicable when operating in half-duplex mode or in “speech training” mode. Background noise may prevent the sound-activated switches from operat- •...
  • Page 114 Speakerphone Characteristics GCA70-377 Notes IP Speakerphone Station User’s Guide...

  • Page 115: Feature Networking Support

    The table below identifies the features to which Comdial provides remote networking support and identifies whether each feature is for a local stand-alone system or for a system-to-system network.
  • Page 116 Feature Networking Support GCA70-349 Type Remote Feature Program Feature Name Originating/ Networking Parameters Feature Terminating/Both Support Across ANS Detect Originating Comdial Network Across Both Comdial Node Network None Local Node Attendant Both Comdial Local Node Programing Authorization Originating None Local...
  • Page 117 Terminating/Both Support Call Pickup Terminating None Local Node/Station Group Across Call Time Originating None Node/Station Network Across Call Transfer Both Comdial Node/Station Network Call Waiting Terminating None Local Node/Station Tone Camp On Terminating None Local Node/Station CFOS Both None Local...
  • Page 118 Group Listen Terminating None Node/Station Network Across Hands Free Both None Node/Station Network Across Hold Terminating Comdial/QSIG Node/Station Network Hunt Group (can access Hunt group Across across Network Terminating Comdial Node Network but members must be local to each other)
  • Page 119 Program Feature Name Originating/ Networking Parameters Feature Terminating/Both Support Local or Line Group Both None Network Node Channels Line Both Comdial Local Node Monitoring Across Line Names Both Comdial/QSIG Node Network Line Queue Both None Lock Both None Local Node/Station...
  • Page 120 Program Feature Name Originating/ Networking Parameters Feature Terminating/Both Support Across Recall Call Network Node/Station Forward (with limitations) Recall Timing Across Terminating Comdial/QSIG Node (Hunt Group) Network Across Record Both Comdial Node/Station Network Response Both None Local Message Ring Terminating Comdial...
  • Page 121 Across Dial Originating None Node/Station Network System Speed Across Both None Node Dial Network Across Station Network Monitoring Both Comdial Hub only (with (DSS/BLF) limitations) Across Station Names Both None Node/Station Network Station State Across Originating Comdial Node/Station Query Network...
  • Page 122 Feature Networking Support GCA70-377 Notes IP Speakerphone Station User’s Guide...
  • Page 123 GCA70-377 Index Index Call Handling Buttons, 14 Call Log viewing, 82 Account Codes Call Park entering for incoming calls, 75 See Parking Calls entering for outgoing calls, 76 Call Pick-Up forced verification of, 76 answering for any station (directed), 20 programming a button, 62 answering within a group, 20 All-Call Paging, 81...
  • Page 124 Index GCA70-377 Dialing Forwarding Calls, 38 See Calling Call Forward Outside System (CFOS), 41 Direct Station Select (DSS) Button diverting calls, 40 associated lights, 10 handling ring no answer calls, 38 calling stations using, 21 programming button, 62 displaying function (button query), 80 redirecting all calls, 38 functions, 8 redirecting personal calls, 38...
  • Page 125 GCA70-377 Index Interactive Buttons Networking Support Features, 107 , 108 , 109 , 110 , 111 , 112 , 113 , 114 reprogramming, 57 Night Transfer of Ringing, 16 Intercom Button functions, 8 meaning of associated light, 11 Paging all-call, 81 codes, 81 Last Number Redial, 30 programming a Paging button, 63...
  • Page 126 Index GCA70-377 Response Messaging fixed response button, 66 responding to SOHVA using, 23 TAP Button sending, 55 function, 9 Ringer Transfer/Conference Button connecting an external ringer, 75 function, 9 selecting a personal tone, 4 Transferring Calls setting the volume, 78 screened transfers, 46 turning off, 5 , 78 unscreened transfers, 47...
  • Page 127 Comdial recommends ensuring supplemental access to the local telephone network to ensure access to 911 services. Accordingly, Comdial shall not be liable for any direct or indirect damages of any kind resulting from misrouted or otherwise uncompleted 911 calls when IP transport is involved.
  • Page 128 GCA70–377.02 09/01 Printed in U.S.A.

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