AT&T SynJ SB67148 User Manual page 78

Appendix
Troubleshooting
The answering system does not record messages.
• Make sure the answering system is turned on.
• Make sure the memory of the answering system is not full. Refer to the
Remaining space section in your SynJ SB67118/SB67138 user's manual.
When the answering system memory is full, it does not record new
messages until some old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers. To
determine how many rings activate your voicemail, contact your telephone
service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
The system does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 61).
• Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the telephone line you are using. Press the
dialing keys firmly.
The outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the deskset.
• Make sure there is no background noise (TV, music, etc.) while recording.
COVM shows on the screen display and I do not know why.
• Your telephone has voicemail indication that is separate from the built-in
answering system. If COVM appears on the display, then your telephone
has received a signal from your telephone service provider. Contact your
telephone service provider for more information on how to access
your voicemail.
SynJ SB67118/SB67138 user's manual.
telephone. When you dial a
telephone line you are using. Press the line you are using. Press the
73
. When you dial a
telephone is not a is not a