Troubleshoot Internet Browsing - NETGEAR Nighthawk X4S R7800 User Manual

• Inform your ISP that you bought a new network device and ask them to use the router's MAC address.
• Configure your router to clone your computer's MAC address.
If your router obtained an IP address, but your computer is does not load any web pages from the Internet, it might be
for one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router's configuration, reboot your computer, and verify the DNS address.You can configure
your computer manually with DNS addresses, as explained in your operating system documentation.
• The router might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway
address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options,
click the Connections tab, and select Never dial a connection. Other browsers provide similar options.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, check
the following:
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume
Internet access. If your ISP sets a usage limit, they might charge you for the overage.
• Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that
translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address
during the router's configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation
for your computer.
• The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the
default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a program to log you in to
the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might
need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the
Never dial a connection. Other browsers provide similar options.
Nighthawk X4S AC2600 Smart WiFi Router
Troubleshooting
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